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Call Center Associate Jobs in Oak Ridge, TN (NOW HIRING)

Walmart

Food/Consumables Team Trainer

Knoxville, TN · On-site

$18 - $31/hr

Location Neighborhood Market #3959 3120 McKamey Rd, KNOXVILLE, TN, 37921, US Job Overview Food and Consumable associates are focused on two things: taking care of customers and creative merchandising.

Covenant Health

RELEASE INFORMATION SPEC

Knoxville, TN · On-site

$15.50 - $20.50/hr

The HIM Administration Call Center is responsible for telephone reception and facsimile requests of ... Preference may be given to individuals possessing an Associate's degree in a directly-related field ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Oak Ridge, TN

Call Center Associate information

See Oak Ridge, TN salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center associate in Oak Ridge, TN is $16.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $17.69 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Oak Ridge, TN?

The most popular types of Call Center jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Call Center Associate jobs?

Cities near Oak Ridge, TN with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,330 per year, or $16 per hour.

Maintenance Call Center Coordinator

Pilot Company

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Pilot Company rating

6.2

Company rating: 6.2 out of 10

Based on 538 frontline employees who took The Breakroom Quiz

322nd of 740 rated retailers

Job description

Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Job Description
Are you great with troubleshooting and problem solving? Do you have excellent customer service skills? Do you thrive when getting to make a difference? This is the position for you!
What you will do:
  • The purpose of this job is to provide troubleshooting support and repair coordination for routine facility-related issues at travel center locations.
  • Liaise with store employees and vendors to ensure timely repair of facility issues at company sites in a cost effective manner
  • Compile and evaluate information about each facility repair issue to determine whether repair or replacement, based upon cost parameters, is the most appropriate and cost-effective solution
  • Calculate total job costs; manage the work order process to include creating purchase orders (P.O.), dispatching vendors, and approving work orders and cost revisions within authorized financial limits
  • Determine the most cost-effective means of sourcing parts and equipment
  • Coordinate with PFJ Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs
  • Develop and maintain relationships with vendors to ensure competitive pricing and quality services
  • Provide training on basic facility maintenance procedures to store personnel using videos and other training materials
  • Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures

Qualifications
  • High school diploma or equivalent certificate required
  • Associate or Bachelor's degree in business or related field preferred
  • Minimum one year's experience in retail facility support preferred
  • Basic Microsoft Office skills with intermediate skills in Excel
  • Basic knowledge of building systems (e.g., HVAC, fire systems, plumbing, electrical)
  • Basic knowledge of facility management and Energy Management Systems (EMS)
  • Strong written and verbal communication skills
  • Ability to provide excellent customer service and follow-up
  • Strong attention to detail, organization and follow-up
  • Ability to prioritize, multitask and work in a fast-paced, dynamic environment
  • Ability to analyze and make decisions
  • Ability to collaborate with other team members and departments
  • General office work requiring sitting or standing for long periods of time

Additional Information
  • Nation-wide Medical Plan/Dental/Vision
  • Flexible Spending Accounts
  • Weekly pay
  • 401K match
  • Tuition Assistance
  • Adoption Assistance
  • PTO
  • Fuel Discount

What Pilot Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pilot Company

Sourced by ZipRecruiter

Pilot Flying J is an American-based company situated in Knoxville, TN, USA. Founded in 1958, it falls under the travel-center industry, providing comprehensive services to professional drivers, recreational travelers, and road users. Pilot Flying J offers amenities such as refueling facilities, convenience stores, fast-food restaurants, and trucking supplies services, positioning itself as a crucial part of America's interstate highway system.

Industry

Gasoline stations, petroleum and petroleum products wholesalers and retail

Company size

10,000+ Employees

Headquarters location

Knoxville, TN, US

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