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Call Center Associate Jobs in Harriman, TN (NOW HIRING)

IWG plc

Community Associate

Oak Ridge, TN · On-site

$17.25/hr

A typical day at IWG You arrive a few minutes before your center opens to make sure everything is ... You're off to help her get set-up, as soon as you connect the incoming call to another customer.

AdaptHealth, LLC

Operations Specialist

Oak Ridge, TN · On-site

High School Diploma, Associate's degree in relatable field, Healthcare Administration, Business ... Experience in management, administrative, clerical, insurance, billing, claims, call center, or ...

AMR

Dispatch Associate

Knoxville, TN · On-site

$19/hr

Dispatchers will proficiently monitor and respond to calls and emails using established call ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

AMR

Dispatch Associate

Knoxville, TN

$19/hr

Dispatchers will proficiently monitor and respond to calls and emails using established call ... GMR's Core Behaviors -keep care at the center, raise your hand, seek to understand, find a way ...

AgCentral Farmers Cooperative

Cashier

Loudon, TN

$12.25 - $15.75/hr

Project a friendly, outgoing demeanor; work well with customers as well as associates.Clear ... Assist with decorating the front end according to the Store Support Center program.Call for cart ...

AgCentral Farmers Cooperative

Cashier

Greenback, TN

$13.25 - $17/hr

Project a friendly, outgoing demeanor; work well with customers as well as associates.Clear ... Assist with decorating the front end according to the Store Support Center program.Call for cart ...

AgCentral Farmers Cooperative

Cashier

Sweetwater, TN

$11.25 - $14.50/hr

Project a friendly, outgoing demeanor; work well with customers as well as associates.Clear ... Assist with decorating the front end according to the Store Support Center program.Call for cart ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Harriman, TN

Call Center Associate information

See Harriman, TN salary details

$8

$15

$18

How much do call center associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call center associate in Harriman, TN is $15.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $16.63 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Harriman, TN?

The most popular types of Call Center jobs in Harriman, TN are:

What cities near Harriman, TN are hiring for Call Center Associate jobs?

Cities near Harriman, TN with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Harriman, TN as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $31,368 per year, or $15.1 per hour.

Call Center Agent

Y-12 Federal Credit Union

Knoxville, TN • On-site

$17/hr

Full-time

Re-posted 22 hours ago

Job description

Reports to: Assistant Manager, Member Engagement
Supervises: 0 (Direct) 0 (Indirect)
Starting Wage: $17.00 per hour
ESSENTIAL FUNCTIONS
  • Correctly process all types of member financial transactions via PTMs including deposits, withdrawals, loan payments, transfers, and check cashing. Accurately receive, inspect, and verify cash and negotiable instruments in accordance with established policies and procedures.
  • Accurately assist members and potential members via phone, email, and/or chat including questions about products and services, basic account functions, debit card usage, online banking, mobile banking, and bill pay.
  • Ensure transactional and informational accuracy.
  • Perform basic credit card/debit card maintenance including activation and status updates, within channel limitations.
  • Process member transactions received via mail.
  • Image documents to Synergy.
  • First call resolution by taking ownership of member issues and problems by either resolving them personally or facilitating a resolution through the appropriate employee or department.
  • Exceed or maintain an acceptable score on the Quality Assurance Scorecard. Achieve Key Performance Indicator goals.
  • Regular and predictable attendance.
  • Perform additional job-related duties as assigned.

EDUCATION/ EXPERIENCE
  • One year to two years of similar or related experience.
  • A high school education or GED.

OTHER SKILLS AND ABILITIES
  • Ability to accurately process account entries/transactions and construct basic professional and grammatically correct correspondence. Ability to speak effectively to members and employees of the organization. Ability to read and interpret basic forms and documents, operating and maintenance instructions, and procedure manuals.
  • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals. Ability to compute rate, ratio, and percentages.
  • Ability to apply reasonable understanding to carry out instructions furnished in written, oral, or diagram form. Ability to perform duties using multiple system simultaneously.
  • Maintains a positive attitude with employees and members and remains flexible while focused on accepted practices, policy, productivity, and effectiveness.
  • Position requires sitting for extended periods; use hands and fingers, handle or feel; reach with hands and arms; talk or hear. Must be able to speak and hear distinctly, specific vision abilities required by this job include: close vision, color vision, and ability to adjust focus.
  • Ability to work in a fast-paced environment involving mild to moderate stress levels associated with the performance of the job duties as described.
  • Courtesy, tact, and diplomacy are essential elements of the job.
  • Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

PERFORMANCE MEASUREMENTS:
  • Within established levels of authority, process member's financial transactions, resolve problems, and answer questions regarding Y-12 FCU products and services.
  • Actively participate in branch/department and staff meetings in order to maintain awareness of organizational issues and promotional campaigns. Remain current on changes in policies, procedures, compliance and product development.
  • Maintain willingness and flexibility to work in shifts to accommodate the extended operating hours and business needs of the Teller center. Maintain a dependable record of attendance and timeliness.
  • To answer the call promptly and within established guidelines.
  • Attend continuing education classes to enhance job knowledge and performance in order to provide exceptional service to internal and external members. Take initiative for personal career development and seek opportunities to learn new skills.

SERVICE STANDARDS:
  • Own the Issue
    • Build confidence that you will help through your words and actions.
    • Minimize the team/member's effort.
  • Personalize the Experience
    • Show that you care about the person and the issue.
    • Adapt to the team/member's pace, style, and emotional tone.
  • Be Authentic
    • Be genuine.
    • Be present in the conversation to avoid sounding mechanical.
  • Understand, then Solve
    • Aim for one-call resolution.
    • Address the underlying issue vs. just the request.
    • Be crystal clear on next steps.
  • Be Curious to Exceed Expectations
    • Pick up on cues and clues indicating other needs.
    • Engage in conversation to discuss broader needs.
    • Help the member access additional resources, products, and services to gain more value.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
Typical office - no hazardous or unpleasant conditions.
We are an EEO Employer
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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