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At Home Call Center Jobs in Oak Ridge, TN (NOW HIRING)

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Call Center Agent

Knoxville, TN · On-site

$14.25 - $18.75/hr

The Call Center Agent will support a health care client and take calls from individuals wishing to opt out of an upcoming data exchange. * The Call Center agent will ask the caller a series of ...

StaffSource, LLC

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Customer Call Center Representative

Knoxville, TN · On-site

$20/hr

Customer Call Center Representative - Seasonal Pay: $20.00/hr | Full-Time | October 2026 - Early ... Full-time hours through the busiest, most rewarding season of the year -- and you're still home for ...

MMC Group LP

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REMOTE Call Center Representative - TN ONLY! $17/hr

Knoxville, TN · Remote

$17/hr

Remote, Nashville, TN Area Work From Home Opportunity Pay: $17/hr. Looking for a rewarding work ... Must be at least 18 years of age. * High School Diploma or GED required. * Minimum of 6 months of ...

Allcor

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Customer Service Call Center Representative $20 an hour

Knoxville, TN · On-site

$20/hr

Previous customer service, administrative, or call center experience preferred. * Excellent verbal and written communication skills. * Strong multitasking and time management abilities. * Organized ...

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All JobsAt Home Call Center JobsAt Home Call Center Jobs in Oak Ridge, TN

At Home Call Center information

See Oak Ridge, TN salary details

$10

$17

$23

How much do at home call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for at home call center in Oak Ridge, TN is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.37 per hour, depending on experience, location, and employer.

What is an at home call center job?

In an at home call center job, your responsibilities are to provide customer service for orders, accounts, or technical support. You may assist customers experiencing problems with billing or shipping, verify or modify orders, and take note of issues that you pass on to your supervisor. As a remote customer service agent, you typically work from home or another setting outside of a traditional office and use virtual platforms, such as telephone, video, or online chat, to perform your duties.

What is an at home call center job?

At home call center jobs are positions where individuals handle customer service, sales, or technical support calls from their own homes, rather than working in a traditional office-based call center. Employees or independent contractors use computers, headsets, and internet connections to communicate with customers on behalf of companies. These jobs often offer flexible schedules and can be either full-time or part-time, making them appealing for people seeking remote work opportunities. Most positions require good communication skills, a quiet workspace, and basic computer proficiency.

What are some common challenges faced by at home call center representatives and how can they be managed?

At Home Call Center representatives often face challenges such as maintaining focus in a home environment, managing time effectively without direct supervision, and handling technical issues independently. To overcome these, it's important to create a dedicated workspace free from distractions, establish a clear daily routine, and familiarize yourself with troubleshooting basic technical problems. Regular communication with supervisors and team members through virtual meetings also helps maintain a sense of connection and ensures support is readily available.

What is the difference between At Home Call Center vs Customer Service Representative?

AspectAt Home Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedTypically in-office or remote
Required CredentialsBasic computer skills, sometimes specific trainingCustomer service skills, sometimes certifications
Industry UsageCommon in telecommunication, retail, techWidespread across various sectors
Work ScheduleFlexible, depending on employerStandard or flexible hours

At Home Call Center jobs focus on remote customer support, often requiring specific technical skills and offering flexible schedules. Customer Service Representatives work in various settings, including in-office or remote, with similar skill requirements. Both roles serve customer needs but differ mainly in work environment and setup.

More about At Home Call Center jobs

What are the most commonly searched types of Call Center jobs in Oak Ridge, TN?

The most popular types of Call Center jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for At Home Call Center jobs?

Cities near Oak Ridge, TN with the most At Home Call Center job openings:

At Home Call Center jobs near you
Infographic showing various At Home Call Center job openings in Oak Ridge, TN as of June 2026, with employment types broken down into 3% As Needed, 73% Full Time, and 24% Part Time. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $35,619 per year, or $17.1 per hour.

Bilingual Call Center Agent

Vanderbilt Mortgage and Finance, Inc.

Maryville, TN • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we've been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people-which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

POSITION TITLE:Bilingual Call Center Agent (Non - LO - Servicing)

JOB STATUS:Full Time/Hourly

DEPARTMENT:Call Center

REPORTS TO:TeamLead

TRAVEL REQUIRED:As Needed

WORK SCHEDULE:

  • Hybrid- 4 days in-office, 1 day remote after training

  • Monday - Thursday11am - 8pm,Friday8:30-5:30pm

PAY: The expected hiring range for this position is from $22.43 to $26.39 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs

JOB SUMMARY:

The Bilingual Call Center Agent is responsible for servicing non-delinquent, active status loans and providing a world-class customer experience through inbound and outbound phone calls and the VMF website. This role reports to the Call Center Team Lead and leverages mortgage knowledge with the ability to communicate effectively and efficiently with customers.

JOB FUNCTIONS:

Inbound Customer Service (Daily)

  • Handles an average of 50-70 inbound phone calls daily.

  • Handles an average of 10-20 Live Chats.

  • Assists customers in applying mortgage payments, answering questions relating to escrow, insurance claims, loan payoffs, titling, trouble shooting for customers with their online VMF account, etc.

  • Inputs research requests, completesdocumentand email requests from customers.

  • Meets department goals for log-in time, average speed to answer, and call quality.

  • Assists the Welcome Call team by collecting contact information and educating new customers on payments and online account offerings.

  • Assists the Collections teams by taking under 30-day delinquency payments and arrangements.

Outbound Customer Service (Daily)

  • Completes outbound follow-up communications when requested to provide customers with confirmation of completed requests.

  • Completesre-allocation of mortgage payment funds.

  • Communicates escrow payment changes after non-scheduled adjustments.

  • Follows-up with customers on incomplete paperwork, auto-draft forms, etc.

  • Communicates completion of insurance or tax changes as requested by customer.

  • If bilingual, performs Spanish call-backs as requested.

Administrative & Compliance Functions

  • Applies understanding of all local, state, and federal regulations to customer communications.

  • Ensures compliance with all company, state, federal and CFPB guidelines through regular review and analysis of accounts and ensures policy and procedures are congruent.

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:

  • Education:High School diploma or equivalent required.

  • Experience:0 - 1 year of related experience

  • MUST be Bilingual in Spanish and English

  • Experience in a call center environmentpreferred, butnot required.

  • Knowledge of loan servicing within the mortgage industrypreferred, butnot required.

  • Some travelrequiredto retreatsor remote locations on a quarterly basis.

  • Computer competency with Microsoft Office and typing skills at minimum 25 wpm.

  • Ability to communicate effectively and efficiently via phone, email, and person to person.

  • Mustbe passionate about providinga world-class customer experience.

  • Skilled at building and fostering relationships

  • Must be able to multi-task, work independently and manage time effectively

  • Must be professional, thorough, and a resourceful problem solver

  • Great attention to detail and organizational skills.

  • Must have excellent telephone, communication, follow-up, and problem-solving skills.

  • Bilingual in both English and Spanish a plus.

PHYSICAL DEMANDS:

  • Must be able to remain in a stationary position90% of the time.

  • Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • Will be communicating via phone, Teams, andZoom.

  • Must be able to exchange accurate information at all times.

  • Must be able to identify and assess account status and determine appropriate process.

  • Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS:

  • Medical and Dental Plan with Prescription Coverage and Vision.

  • Competitive benefits including 401(K) includes 100% company match of the first 4%.

  • Paid time off days (PTO), maternity/paternity leave, and holidays.

  • Community involvement including Volunteer Paid Time Off (VTO).

  • Tuition Assistance for your first degree

  • Enjoy coming "home" to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.

  • Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.

  • Collaborative and energetic work environment.

  • Professional development and promotional opportunities.

  • Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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