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Call Center Associate Jobs in New Rochelle, NY (NOW HIRING)

Nexxaworks

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

As a Call Center Representative, you will be the first point of contact for our patients. Your primary responsibilities will include: - Receiving and managing inbound calls from customers with ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

As a Call Center Representative, you will be the first point of contact for our patients. Your primary responsibilities will include: - Receiving and managing inbound calls from customers with ...

ATRIA Consulting

Call Center Representative

Manhattan, NY · On-site

$20 - $25/hr

Call Center Representative Busy New York Hospital is looking for a Call Center Representative to join their internal Payroll Support Team. General tasks and responsibilities will include: * Answering ...

LEVINS DRUGS INC

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

As a Call Center Representative, you will be the first point of contact for our patients. Your primary responsibilities will include: * Receiving and managing inbound calls from customers with ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in New Rochelle, NY

Call Center Associate information

See New Rochelle, NY salary details

$9

$17

$21

How much do call center associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center associate in New Rochelle, NY is $17.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $19.04 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in New Rochelle, NY?

The most popular types of Call Center jobs in New Rochelle, NY are:

What cities near New Rochelle, NY are hiring for Call Center Associate jobs?

Cities near New Rochelle, NY with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in New Rochelle, NY as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,875 per year, or $17.2 per hour.

Call Center Representative

New York Psychotherapy and Counseling Center

Bronx, NY • On-site

$20 - $21/hr

Other

Re-posted 10 days ago

Job description

Company Description
Join One of New York's Most Awarded Mental Health Employers!
At NYPCC, we're not just changing lives, we're redefining what it means to build a meaningful career in mental health.
2025 and 2026 Time City & State Top Workplace in New York
Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years
Serving 15,000+ clients every month
50+ years of transforming lives across New York City
If you're looking for more than just your next job, you've found it.
For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience.
At NYPCC, you'll find:
  • Competitive compensation and outstanding benefits
  • Career growth through our Academy and leadership development programs
  • A collaborative, mission-driven culture where our employee matters
  • The chance to make a lasting impact on thousands of lives every single day
Come build a career where purpose meets possibility!
Job Description
Job Responsibilities:
  • Answer all inbound calls with professionalism and customer service framework communication.
  • Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed
  • Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls)
  • Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery.
  • Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors.
  • Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed.
  • Complete Call Center task assignments provided by management team
  • Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals.
  • Maintain confidentiality and always comply to HIPAA regulations.
  • Assist with intake calls for case management as needed for coverage and staff call outs.
  • Provide support to the clinical team and chart maintenance as needed.
  • Perform other duties and tasks as assigned by Senior Clerical Team
  • Perform other related duties and tasks as assigned by the Call Center Supervisor.
Qualifications
  • Must be fully Bilingual in English and Spanish
  • Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required.
  • High School Diploma or equivalent is required
  • Must be proficient in MS Office (Outlook, Word, and Excel)
  • Must have the ability to learn new software
  • Possesses the personality and demeanor to work with difficult clients
  • Must be detail-oriented and have the ability to multi-task
  • Must be a team player
  • Thrives under pressure in an outpatient client environment
  • 1 form of picture ID (non-expired)
    • Unexpired passport: OR
    • Driver's License AND Social Security Card; OR
    • State ID Card AND Social Security Card
Additional Information
  • This is a FULLY REMOTE POSITION
  • Schedule Options:
    • Tues-Sat
    • Sun-Thurs
    • Must be willing and able to travel to the Bronx clinic for an in-person training period of approximately 45-60 days before transitioning to a fully remote role.
  • MUST LIVE IN THE TRI-STATE AREA
  • The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC
  • Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism.
  • Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures.
  • The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC
  • Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism
  • Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures

NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission.
NYPCC is an Equal Opportunity Employer
Salary: $20.00-$21.00
Compensation commensurate with experience and qualifications.

Apply