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Call Center Associate Jobs in Coventry, RI (NOW HIRING)

Lifespan

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY: Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

Brownhealth

Call Center Contact Associate

Warwick, RI

$18 - $25.82/hr

SUMMARY Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

New

healthfirstfr

Medical Call Center Rep

Fall River, MA · On-site

$20.50 - $23.50/hr

Medical Call Center Rep Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc. "The Heart of Our ...

Collabera

Call center representative

Warwick, RI · On-site

$16 - $20/hr

Administrative/Clerical - Call Center Rep The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

... Call Center experience; banking experienced preferred * Excellent phone communication and listening skills * Ability to prioritize and manage daily workload * Ability to multi-task and work ...

A-Line Staffing Solutions

Be Seen First

Telephone Banker - Inbound Call Center {173467}

East Providence, RI · On-site

$26/hr

A-Line Staffing is now hiring a Telephone Banker (Inbound Call Center) in East Providence, RI . The Telephone Banker would be working for a Fortune 500 company and has career growth potential ...

New

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Showing results 21-40

All JobsCall Center Associate JobsCall Center Associate Jobs in Coventry, RI

Call Center Associate information

See Coventry, RI salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call center associate in Coventry, RI is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Coventry, RI? The most popular types of Call Center jobs in Coventry, RI are:
What cities near Coventry, RI are hiring for Call Center Associate jobs? Cities near Coventry, RI with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Coventry, RI as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,965 per year, or $16.3 per hour.

Call Center Contact Associate

Brown University Health

Warwick, RI

$18 - $25.82/hr

Full-time

Posted 2 days ago

New

Brown University Health rating

6.8

Company rating: 6.8 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

490th of 887 rated healthcare providers

Job description

SUMMARY


Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create complete patient accounts: demographic and insurance information. Highly organized in working referral lists to ensure timely scheduling of appointments. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory.


Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.


PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Accurately register patients and schedule appointments following established schedule templates.

  • Manage large volumes of inbound and outbound calls in a timely manner.

  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

  • Maintain proper record of all interactions with customers in EMR for tracking purposes.

  • Serve as a central link of communication between patients, medical staff and the general public.

  • Operate computer and IT equipment properly.

  • Keep equipment operational by following established procedures; reporting malfunctions.


EDUCATION

  • High school diploma or GED.


EXPERIENCE

  • Proficient in relevant computer applications.

  • Knowledge of customer service practices and principles.

  • Excellent data entry and typing skills.

  • Ability to handle stressful situations appropriately.

  • Ability to speak clearly and concisely.

  • Ability to read, understand and follow oral and written instructions given in English.

  • Bi-lingual is preferred but not required.

  • Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.).

  • Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.

  • Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers.


SUPERVISORY RESPONSIBILITY

None.


Pay Range:

$18.00-$25.82

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.


Location:

Warwick-400 Bald Hill Road - 400 Bald Hill Road Warwick, Rhode Island 02886

Work Type:

M-F: 8am-4:30pm

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

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