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Call Center Associate Jobs in New York (NOW HIRING)

ATRIA Consulting

Call Center Representative

Manhattan, NY · On-site

$20 - $25/hr

Call Center Representative Busy New York Hospital is looking for a Call Center Representative to join their internal Payroll Support Team. General tasks and responsibilities will include: * Answering ...

Benecard Services, LLC

Call Center Representative

Clifton, NJ · On-site

$16.50 - $20.50/hr

Call Center Representative Do you enjoy solving problems and delivering outstanding customer service over the phone? Are you experienced in fast-paced call center environments and committed to ...

LEVINS DRUGS INC

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

As a Call Center Representative, you will be the first point of contact for our patients. Your primary responsibilities will include: * Receiving and managing inbound calls from customers with ...

PeopleShare Inc

Call Center Representative

Iselin, NJ · On-site

$20.90/hr

Call Center Representative (Late Shift) Location: Whippany, NJ Job Type: Full-Time Pay: $20.90 per hour Schedule: 10:00 AM- 6:30 PM or 11:30 AM-8:00 PM Job Summary We are seeking a customer-focused ...

PRISM Vision Group

Call Center Representative

Freehold, NJ · On-site

$18 - $33.08/hr

Call Center Representative This onsite, non-exempt role is located at Millenium Eye Care, Freehold Office, which is part of Prism Vision Group. There will be occasional travel to other locations ...

Benecard Services, Inc.

Call Center Representative

Clifton, NJ · On-site

$16.50 - $20.50/hr

Are you experienced in fast-paced call center environments and committed to creating positive experiences for every caller? National Vision Administrators (NVA) is always interested in connecting ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

High school diploma or equivalent (Associate's degree preferred) * Previous call center, customer service, or dental office experience is highly desirable * Familiarity with dental terminology and ...

Nuva Smile

Dental Call Center Representative

Cranford, NJ · On-site

$16.25 - $20.50/hr

High school diploma or equivalent (Associate's degree preferred) * Previous call center, customer service, or dental office experience is highly desirable * Familiarity with dental terminology and ...

Michelsgaming

Call Center representative

Manhattan, NY · On-site

$17.75 - $22/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

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All JobsCall Center Associate JobsCall Center Associate Jobs in New York

Call Center Associate information

See New York salary details

$9

$18

$22

How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in New York is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in New York? The most popular types of Call Center jobs in New York are:
What cities in New York are hiring for Call Center Associate jobs? Cities in New York with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,141 per year, or $18.3 per hour.

Assistant Director Call Center

Brooklyn Hospital Center

Brooklyn, NY • On-site

$19.50 - $25.50/hr

Full-time

Posted 25 days ago

The Brooklyn Hospital Center rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

719th of 1,058 rated hospitals

Job description

Manages the Call Center staff, maintains data analytics, completes staff training for development, and compliance management. Responsible for all activities relating to Call Center management, including data tracking and initiating improvements. Participates as part of the Ambulatory Administrative team in formulating and developing plans and strategies for departmental growth. Supports Ambulatory Administrators with template maintenance.
Evaluates scheduling algorithms across TBHC and partners with departmental clinical leadership and staff to enhance access. Responsible for outreach, related reporting, patient portal, as well as the development, coordination, and presentation of related technical training for employees. In conjunction with Ambulatory Care Administration, the Assistant Director facilitates the development of uniform Patient Access procedures that result in improved revenue cycle performance, patient access, patient satisfaction, and other opportunities for performance improvement.
  • Associate's Degree in Healthcare related field
  • Bachelor's Degree in healthcare related field - HIGHLY PREFERRED

OR
  • Associates Degree with six (6) years of experience in ambulatory care management or related field
  • Minimum of two (2) years of supervisory experience, and at least five (5) years of Call Center experience as a supervisor
  • Knowledge of EPIC Registration, and scheduling is preferred.
  • Experience with patient access, ambulatory operations, Contact Center Operations
  • Experience with an established history of clinical service excellence within an academic health care environment; and demonstrated success in progressively senior leadership roles.
  • Superior critical thinking skills, with demonstrated ability to make independent, responsible decisions. Strong analytical skills.

What The Brooklyn Hospital Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Brooklyn Hospital Center logo

About Brooklyn Hospital Center

Sourced by ZipRecruiter

Winter, spring, summer or fall, TBHC is here in Downtown Brooklyn, ready to take care of you. TBHC is the oldest hospital in Brooklyn and an independent community hospital. Since 1845, The Brooklyn Hospital Center (TBHC) has provided outstanding health services, education and research to our Brooklyn community. Our focus is ensuring optimal patient care through staff expertise and the use of advanced technology, and innovative medical and surgical treatments. We take care of our community in our 464-bed hospital and via our network of family health centers, medical practices and other ambulatory care sites, located both on our main campus and throughout Brooklyn’s neighborhoods. Our experienced and compassionate team of doctors, nurses and staff represent the best in medical excellence. We are a clinical affiliate of The Mount Sinai Hospital and an academic affiliate of The Icahn School of Medicine at Mount Sinai. TBHC is dedicated to safe, quality care. In fact, our focused efforts have led to many national quality recognitions. TBHC is also a community leader, partnering with many other Brooklyn institutions.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1845

Social media

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