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Call Center Associate Jobs in New York (NOW HIRING)

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

Call Center Representative Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Other assignment as necessary. Extensive ...

Network Temp Inc

Call Center Representative

Manhattan, NY · On-site

$28 - $29/hr

Onsite Our Call center agents need customer service skills, should have experience in a call center and payroll knowledge. A prime candidate would have worked in a call center or in a customer ...

Biz Voice Boost

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Elevare Branding

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Elevare Branding

Call Center Representative

Freehold, NJ · On-site

$16 - $20/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Biz Voice Boost

Call Center Representative

Freehold, NJ · On-site

$16 - $20/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

PeopleShare Inc

Call Center Representative

Orange, NJ · On-site

$19 - $20/hr

PeopleShare is seeking a professional Call Center Specialist to join a growing healthcare support team in Whippany, NJ! If you have strong customer service skills, thrive in a fast-paced environment ...

Ned's Home

Call Center Representative 24

Fairfield, NJ · On-site

$15.75 - $20.50/hr

High school diploma or GED required; associate's degree preferred. * 1-2 years of customer service or call center experience preferred. Company Description Ned's Home is currently hiring individuals ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

As a Call Center Representative, you will be the first point of contact for our patients. Your primary responsibilities will include: - Receiving and managing inbound calls from customers with ...

LEVINS DRUGS INC

Call Center Representative

Queens, NY

$17 - $20/hr

As a Call Center Representative, you will be the first point of contact for our patients. Your primary responsibilities will include: - Receiving and managing inbound calls from customers with ...

LEVINS DRUGS INC

Call Center Representative

Rego Park, NY · On-site

$16.75 - $21/hr

As a Call Center Representative, you will be the first point of contact for our patients. Your primary responsibilities will include: - Receiving and managing inbound calls from customers with ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in New York

Call Center Associate information

See New York salary details

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How much do call center associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center associate in New York is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in New York? The most popular types of Call Center jobs in New York are:
What cities in New York are hiring for Call Center Associate jobs? Cities in New York with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,141 per year, or $18.3 per hour.

Call Center Agent

Talkishco

Jersey City, NJ

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Description

Position: Call Center Agent
Location: Jersey City, NJ
Employment Type: Full-Time
Reports To: Call Center Supervisor

Position Summary:
We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls.

Key Responsibilities
Customer Support:

  • Handle inbound and outbound calls professionally and courteously.
  • Answer customer questions, resolve complaints, and provide appropriate solutions in a timely manner.

Problem Solving:

  • Identify customer needs and clarify information by conducting thorough problem analysis.
  • Offer alternative solutions when necessary, aiming to achieve first-call resolution.

Communication:

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Escalate unresolved issues to appropriate teams or departments.

Product Knowledge:

  • Develop a comprehensive understanding of the company's products, services, and policies.
  • Keep updated on any product or policy changes to ensure accurate information is shared with customers.

Documentation:

  • Accurately log all call details, interactions, and customer information into the company's CRM system.
  • Prepare reports or summaries of customer interactions and outcomes.

Skills, Knowledge and Expertise
  • High school diploma or equivalent (Bachelor’s degree preferred).
  • Strong verbal and written communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficient in using computers, CRM software, and other call center tools.
  • Excellent problem-solving skills and patience.

Benefits
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement plan with company match.
  • Professional development opportunities.
  • Fun and creative work environment.