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Call Center Agent Jobs in Springville, UT (NOW HIRING)

IQVIA

Work from Home

Provo, UT · Remote

$18/hr

The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation ...

SmithRx

Member Support Quality Analyst

Lehi, UT · On-site

$54K - $64K/yr

Track acute and systemic trends at both the agent and team level. * Conduct routine audits and report trends/ improvement opportunities to all stakeholders. * Partner with the Call Center Operations ...

SmithRx

Member Support Quality Analyst

Lehi, UT · On-site

$54K - $64K/yr

Track acute and systemic trends at both the agent and team level. * Conduct routine audits and report trends/ improvement opportunities to all stakeholders. * Partner with the Call Center Operations ...

EverLife

Licensed Insurance Agent

Lehi, UT · On-site

$18 - $50/hr

Licensed Insurance Agent - Medicare 📍 Lehi, Utah | Full-Time | In-Office 💰 $18-$50+ per hour ... Sales, customer service, or call center experience is helpful but not required * Must be at least ...

New

ION Solar

Customer Service Agent

Orem, UT · On-site

$16/hr

Experience in customer service or call center roles preferred * Solar experience preferred Working Conditions: Fast-paced, open floor office environment with significant computer and phone usage.

ION Solar

Customer Service Agent

Orem, UT · On-site

$16/hr

Experience in customer service or call center roles preferred * Solar experience preferred Working Conditions: Fast-paced, open floor office environment with significant computer and phone usage.

LVT

Customer Care Specialist

American Fork, UT · On-site

$15.25 - $20/hr

This position also requires registering with the State of Utah as an Alarm Agent. The process ... Customer Service Experience: 1+ years in customer service-call center, restaurant, retail, or ...

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Customer Service Agent Lion Energy is seeking a knowledgeable and customer-focused Customer Service ... Technical support or call center experience in a consumer electronics or energy-related industry.

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All JobsCall Center Agent JobsCall Center Agent Jobs in Springville, UT

Call Center Agent information

See Springville, UT salary details

$9

$16

$23

How much do call center agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center agent in Springville, UT is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.64 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What cities near Springville, UT are hiring for Call Center Agent jobs?

Cities near Springville, UT with the most Call Center Agent job openings:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Springville, UT as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $33,304 per year, or $16 per hour.

Qualifying Insurance Representative

Pipeline Partners

Lehi, UT • On-site

$35/hr

Other

Medical, Dental, Vision, PTO

Posted 2 days ago

New

Job description

Company Description Pipeline Partners helps insurance agents grow their business without compromising compliance or efficiency. The company specializes in pre-qualifying exclusive leads, confirming eligibility and intent, and delivering high-quality, compliant call transfers to licensed agents across the United States. Its process is designed to improve connect rates, increase written business, and strengthen client retention, while managing acquisition costs. With consistent standards, real-time performance visibility, and a people-first culture, Pipeline Partners provides an environment where agents and teams can succeed, scale, and stay focused on serving clients and writing quality business.


Role Description The Qualifying Insurance Representative is a full-time, on-site role based in Lehi, UT. This position is responsible for engaging inbound and outbound prospects, asking structured qualifying questions, and confirming their eligibility and intent for insurance products before connecting them with licensed agents. The representative will accurately document interactions in internal systems, follow compliance guidelines, and use scripts and call frameworks to ensure high-quality, consistent client experiences. Day-to-day responsibilities include managing call queues, meeting performance metrics for contact and qualification rates, collaborating with team members and supervisors to optimize lead quality, and providing clear, professional communication to potential clients. The role also involves ongoing participation in training and coaching sessions to maintain compliance and continuously improve performance.


Additional Details

Qualifying Insurance Representative – In-Office | Lehi, UT

Location: Lehi, Utah

Job Type: Full-Time (Monday – Friday, 8:00 AM – 5:00 PM)

Pay: $17.00 – $35.00 per hour (base pay + bonuses + incentives)


Position Overview

As a Qualifying Insurance Representative, you will:

  • Handle inbound and outbound calls from clients requesting insurance information
  • Qualify clients based on their needs and connect them with licensed insurance agents
  • Provide outstanding customer service in a professional and friendly manner
  • Maintain accurate records in our CRM system while following compliance procedures


This is a W-2 hourly position — not a commission-only or independent contractor role.


Why this role matters: This is an excellent way to start your career in the insurance industry. You’ll gain valuable experience, learn how insurance works, and position yourself for future opportunities — including becoming a licensed insurance agent.What We’re Looking For


Required:

  • Positive attitude and strong work ethic
  • Excellent communication and listening skills
  • Comfortable using computers and learning CRM systems
  • Coachable, adaptable, and eager to learn


Preferred:

  • Call center or sales experience (not required — we provide paid training)
  • Interest in building a long-term career in insurance or financial services


Training & Support

  • Paid, in-office training — no licensing or fees required to start
  • Ongoing coaching and professional development from experienced leaders


Compensation & Benefits

  • $17/hour base pay with earning potential up to $35/hour (bonuses & incentives)
  • Weekly and quarterly performance bonuses
  • Health, dental, and vision insurance (eligible after 60 days)
  • Paid Time Off (PTO)
  • Referral bonus program
  • Career growth and advancement opportunities


Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Why Join Pipeline Partners

We’re building careers, not just jobs. You’ll gain hands-on experience in the insurance field, learn from knowledgeable professionals, and develop the skills to grow into future roles — including becoming a licensed agent if that’s your goal. Our team is collaborative, supportive, and driven by success.





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