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Call Center Agent Jobs in Springville, UT (NOW HIRING)

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Call Operations Analyst

American Fork, UT · On-site

Working knowledge of call center metrics such as average handle time, conversion rate, service level, abandon rate, queue volume, quality score, and agent productivity. * Comfortable using call ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

Inbound Call Center Representative Lehi, UT Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit ...

1-800 Contacts

General Call Center Positions

Draper, UT · Remote

$15 - $18.75/hr

This isn't your average call center job; it's a career where you can thrive, grow, and be part of a winning team. Sound like you? Apply now, and let's see if we're a perfect fit Approved remote ...

SmithRx

Inbound Call Center Representative

Lehi, UT

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our members. Ideal candidates possess strong communication, follow-through, and data entry skills ...

1-800 Contacts

General Call Center Positions

Draper, UT · On-site +1

$12 - $15/hr

This isn't your average call center job; it's a career where you can thrive, grow, and be part of a winning team. Sound like you? Apply now, and let's see if we're a perfect fit Approved remote ...

SmithRx

Inbound Call Center Representative

Lehi, UT

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our members. Ideal candidates possess strong communication, follow-through, and data entry skills ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our members. Ideal candidates possess strong communication, follow-through, and data entry skills ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Springville, UT

Call Center Agent information

See Springville, UT salary details

$9

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$23

How much do call center agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center agent in Springville, UT is $15.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $17.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs
What job categories do people searching Call Center Agent jobs in Springville, UT look for? The top searched job categories for Call Center Agent jobs in Springville, UT are:
What cities near Springville, UT are hiring for Call Center Agent jobs? Cities near Springville, UT with the most Call Center Agent job openings:
Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Springville, UT as of August 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $33,110 per year, or $15.9 per hour.

Call Center Representative

Platinum Dental Services

American Fork, UT • On-site

$15 - $18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Job Type
Full-time, Part-time
Description
Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career!
Why You'll Love Working with Us:

  • Comprehensive Health Insurance: Medical, Dental, and Vision coverage (available for full-time employees, over 30 hours per week).
  • 401K Plan: Secure your financial future.
  • Paid Time Off: Achieve work-life balance with PTO.
  • Paid Holidays: Enjoy paid holidays throughout the year.
  • Monthly Performance Bonuses: Rewarding your dedication and success.
Compensation:
$15-$18 per hour
About the Role:
Schedule: Flexible schedule options including weekends.
Platinum Dental is seeking a Call Center Representatives to join our growing team! You will answer phone calls for various office locations, help patients with concerns, and schedule their 6-month hygiene appointments.
Why Join Platinum Dental?
Platinum Dental is rapidly expanding, adding new locations and hiring new doctors, creating a need for many new team members. We believe in having a team that truly loves to serve their patients. Our patients are the driving force, and we strive for teamwork and clinical excellence to ensure an exceptional experience for them. If you thrive in a dynamic and evolving environment, and are driven by goals, we want you on our team.
At Platinum Dental, we believe in continuous learning, growth, and evolution. This role offers a great opportunity for those looking to stay long-term and grow within our company. We need dedicated individuals like you to create a strong patient experience.
Ready to Join Our Team?
If you're looking to make a meaningful impact and grow with a supportive team, join Platinum Dental as a Call Center Representative. Your path to a fulfilling and rewarding career starts here.
Apply Now!
Requirements
Key Responsibilities:
  • Appointment Scheduling: Contact and schedule appointments for our patients.
  • Customer Support: Answer incoming calls and assist patients with their concerns.
  • Efficient Navigation: Navigate through multiple computer programs simultaneously.
Skills and Qualifications:
  • Computer Proficiency: Strong foundation in computer navigation skills.
  • Communication Skills: Excellent verbal and written communication skills.
  • Ambition and Self-Motivation: Strong sense of ambition, self-motivation, and self-discipline.
  • Telephone Etiquette: Good telephone etiquette and exceptional customer service skills.
  • Organizational Skills: Exceptional organizational skills.
  • Bilingual: Spanish preferred but not required.

Salary Description
$15-$18 per hour
Platinum Dental Services logo

About Platinum Dental Services

Sourced by ZipRecruiter

Our mission at Platinum Dental Services is to empower dentists to maintain their independence while providing quality, comprehensive dental care to their patients. We strive to provide our customers with the resources, capital, and connections they need to grow and succeed while maintaining the autonomy of their practice. We are committed to delivering exceptional service, fostering innovation, and creating a positive, collaborative atmosphere. With so many products entering the dental software space, committing to any dental software and set of features can be overwhelming at best. Our business professionals at Platinum Dental Services know the best products for your practice’s needs. If your main goal is to increase cash flow, amplify workflow efficiency, manage multiple locations, enhance patient care, grow referral business, or differentiate yourself in the marketplace we can recommend a product to fit your unique needs.

Industry

Health care and social assistance

Company size

11 - 50 Employees

Headquarters location

Heber City, UT, US

View All Platinum Dental Services Jobs

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