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Call Center Agent Jobs in Springville, UT (NOW HIRING)

Sisel International, LLC

Call Center Agent

Springville, UT · On-site

$13.75 - $18.25/hr

... agent, supervisor or to Customer Service Manager * Interacts with all contacts in a helpful ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

Sisel International

Call Center Agent

Springville, UT · On-site

$13.75 - $18.25/hr

... agent, supervisor or to Customer Service Manager * Interacts with all contacts in a helpful ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

Sisel International, LLC

Call Center Agent

Springville, UT · On-site

$14 - $18.25/hr

... agent, supervisor or to Customer Service Manager * Interacts with all contacts in a helpful ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

Sisel International

Call Center Agent Part Time

Springville, UT · On-site

$13.75 - $18.25/hr

... agent, supervisor or to Customer Service Manager * Interacts with all contacts in a helpful ... High school degree or GED with at least 1 year of call center experience, or equivalent combination ...

Aspen Dental

Bilingual Scheduling Center Agent

UT

$17/hr

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

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Call Center Agent information

See Springville, UT salary details

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How much do call center agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center agent in Springville, UT is $15.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $17.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs
What job categories do people searching Call Center Agent jobs in Springville, UT look for? The top searched job categories for Call Center Agent jobs in Springville, UT are:
What cities near Springville, UT are hiring for Call Center Agent jobs? Cities near Springville, UT with the most Call Center Agent job openings:
Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Springville, UT as of August 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $33,110 per year, or $15.9 per hour.

Call Center Agent

Sisel International, LLC

Springville, UT • On-site

$13.75 - $18.25/hr

Full-time

Re-posted 23 days ago

Job description

POSITION PURPOSE AND SCOPE:
Responsible for fielding incoming calls, emails, orders, and complaints in a customer service environment by following standard scripts and standard procedures while performing routine tasks that require working knowledge of the Company’s products, compensation plan and other services.  Must be courteous, professional, and have the ability to investigate and resolve issues in a professional, appropriate and expeditious manner. 
ESSENTIAL RESPONSIBILITIES:
 
  • Fields incoming calls, emails, orders, and complaints
  • Answers questions regarding company products and services by referring to standard scripts and following appropriate procedures.
  • Investigates and resolves issues in a professional, appropriate, and expeditious manner.
  • Forwards all questions, issues, or complaints, for which answers are unclear or beyond the level of employee’s current knowledge, to a lead, senior agent, supervisor or to Customer Service Manager
  • Interacts with all contacts in a helpful, courteous, and professional manner and is respectful of diversity.
  • Maintains a clean and safe work area. Work well in a Team environment and take directions in a positive manner.
  • Outbound calls to customers, to generate sales, inform customers of new products and upcoming events.

Note:  This description is not intended to be all-inclusive.  Employees may be requested to perform other duties as requested. 
EDUCATION/EXPERIENCE:   
High school degree or GED with at least 1 year of call center experience, or equivalent combination of education and experience in inbound direct sales call center environment desirable.   
SKILLS AND ABILITIES:
Must be able to speak, write, read and understand basic English; articulate clearly and possess good grammatical skills; understand and calculate basic mathematical problems to include addition, subtraction, multiplication, division, and percentages.  Must be proficient in Microsoft Office programs and computer systems.
PHYSICAL DEMANDS:
Positions is required to sit, stand and walk, stoop, bend, reach and kneel.  Lift from 15 to 20lbs on occasion.
WORK ENVIRONMENT:
Noise, dust, lighting, temperature, and physical/ergonomic hazards are typically those usually found in an office environment.
 

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