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Call Center Agent Jobs in Baton Rouge, LA (NOW HIRING)

The Cormier Group

Customer Service Agent

Port Allen, LA · On-site

$40K - $75K/yr

... call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries • Stay up-to-date on new marketing efforts to answer insurance ...

The Boyd Group

CSR

Baton Rouge, LA · On-site

$15.25 - $21/hr

Work closely with your technicians, market leadership, and Inside Sales teams Education and/or Experience Required * 1-3 years of retail, auto service, call center, or customer-facing experience

The Boyd Group

CSR

Baton Rouge, LA · On-site

$14 - $19/hr

... call center, or customer-facing experience Ability to manage multiple priorities in a fast-moving environment Experience using dashboards, performance tools, and CRM systems Required Skills/Abilities ...

The Boyd Group

CSR

Baton Rouge, LA

$15.25 - $21/hr

Work closely with your technicians, market leadership, and Inside Sales teams Education and/or Experience Required * 1-3 years of retail, auto service, call center, or customer-facing experience

The Boyd Group

CSR

Baton Rouge, LA · On-site

$14 - $19/hr

... call center, or customer-facing experience Ability to manage multiple priorities in a fast-moving environment Experience using dashboards, performance tools, and CRM systems Required Skills/Abilities ...

Glass America

CSR

Baton Rouge, LA · On-site

$14 - $19/hr

Work closely with your technicians, market leadership, and Inside Sales teams Education and/or Experience Required ​ * 1-3 years of retail, auto service, call center, or customer-facing experience

Gerber Collision & Glass

CSR

Baton Rouge, LA · On-site

$12.50 - $17/hr

Work closely with your technicians, market leadership, and Inside Sales teams Education and/or Experience Required ​ * 1-3 years of retail, auto service, call center, or customer-facing experience

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Call Center Agent information

See Baton Rouge, LA salary details

$10

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How much do call center agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center agent in Baton Rouge, LA is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.22 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Baton Rouge, LA?

The most popular types of Call Center Agent jobs in Baton Rouge, LA are:

What are popular job titles related to Call Center Agent jobs in Baton Rouge, LA?

For Call Center Agent jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Baton Rouge, LA look for?

The top searched job categories for Call Center Agent jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Call Center Agent jobs?

Cities near Baton Rouge, LA with the most Call Center Agent job openings:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,386 per year, or $16.5 per hour.

Outbound Enrollment Agent

Five Star Solutions

Baton Rouge, LA • Remote

$16/hr

Full-time

Posted 7 days ago

Job description

Five Star Solutions is seeking Outbound Enrollment Agents to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.

This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.

Responsibilities
  • Make outbound calls to eligible health-plan members using an automated dialing system.
  • Follow established scripts and enrollment procedures accurately.
  • Engage members in professional, friendly, and conversational discussions.
  • Explain program benefits and enrollment opportunities clearly.
  • Address common questions and objections while keeping the conversation focused on enrollment.
  • Navigate Salesforce CRM and other required systems while speaking with members.
  • Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
  • Document call outcomes and enrollment activity accurately.
  • Meet established quality, productivity, and enrollment goals.
  • Protect member information and follow all required privacy and compliance procedures.
Qualifications
  • Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
  • Strong verbal communication and active listening skills.
  • Comfortable following a structured script while maintaining a natural conversation.
  • Ability to confidently handle questions, hesitation, and objections.
  • Professional, patient, and empathetic communication style.
  • Comfortable working with CRM systems and multiple computer applications.
  • Strong attention to detail and accurate documentation skills.
  • Ability to work independently in a remote environment.
  • Reliable attendance and a strong commitment to meeting performance expectations.
$16 - $16 an hour
Pay $16/hr with $1 differential for nights and weekends + incentives 
Hours: Monday-Friday between 9:30 AM-8:00 PM Central Time with 1 Saturday per month
Paid Training - typically 1 week in length from 8:00am-5:00pm Mon-Fri (CST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days 

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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