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Call Center Agent Jobs in Baton Rouge, LA (NOW HIRING)

The Cormier Group

Customer Service Agent

Port Allen, LA · On-site

$40K - $75K/yr

... call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries • Stay up-to-date on new marketing efforts to answer insurance ...

Forgen

Grade Setter

Donaldsonville, LA

Forgen is dedicated to building a better future - for generations. Location: Donaldsonville, LA Position Summary This position involves various manual and grading tasks including, but not limited to ...

Forgen

Grade Setter

Donaldsonville, LA

Location: Donaldsonville, LA Position Summary This position involves various manual and grading tasks including, but not limited to setting grade markers; monitors grade to guide earth moving ...

Forgen

Grade Setter

Donaldsonville, LA · On-site

Forgen is dedicated to building a better future - for generations. Location: Donaldsonville, LA Position Summary This position involves various manual and grading tasks including, but not limited to ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Baton Rouge, LA

Call Center Agent information

See Baton Rouge, LA salary details

$8

$13

$19

How much do call center agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center agent in Baton Rouge, LA is $13.51, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $14.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Baton Rouge, LA?

The most popular types of Call Center Agent jobs in Baton Rouge, LA are:

What are popular job titles related to Call Center Agent jobs in Baton Rouge, LA?

For Call Center Agent jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Baton Rouge, LA look for?

The top searched job categories for Call Center Agent jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Call Center Agent jobs?

Cities near Baton Rouge, LA with the most Call Center Agent job openings:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $28,094 per year, or $13.5 per hour.

Customer Service Representative

Southern Air Heating Cooling & Plumbing

Baton Rouge, LA

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Looking to TRADE UP to a better opportunity? Southern Air of Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.

Why join our team: 

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. 

  • Uncapped Pay Potential 
  • Medical, Prescription, Dental, Vision Insurance 
  • Disability and Term Life Insurance 
  • Matching 401(k) 
  • On-going training & development and growth opportunities 
  • Paid Holidays 
  • Paid Time Off (PTO) 

What you will do: 

  • Manage incoming calls from customers 
  • Schedule and manage customer estimates 
  • Identify and assess customers’ needs to achieve full satisfaction of work provided 
  • Manage customer and technician schedules 
  • Renew and manage maintenance agreements 
  • Build relationships with customers and provide top-level service and support 
  • Maintain accurate and detailed records of customer needs, requests, and tasks performed 
  • Appropriately handle and de-escalate customer complaints and concerns 

Who you are: 

  • 1-5 years of call center or customer support experience preferred 
  • Valid driver’s license with clean motor vehicle record 
  • Experience with MS Office products preferred 
  • Experience with Service Titan preferred 

Who we are: 

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. 

We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).  

If this sounds like the perfect opportunity for you, don’t wait! Apply today! 

We are an Equal Employment Opportunity Employer 

Job Type: Full-time 

Salary: $15-18 per hour 

Benefits: 

  • Matching 401(k) 
  • Health Insurance 
  • Dental and Vision Insurance 
  • Life and Disability Insurance 
  • Paid Time Off 
  • Ongoing Training and Development 

Ability to commute/relocate: 

  • Baton Rouge, LA: Reliably commute or planning to relocate before starting work (Required) 

Experience: 

  • Call Center or Customer Support (1+ year required) 

Work Location: In person 


USD $15.00/Hr.
USD $18.00/Hr.

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