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Call Center Agent Jobs in Baton Rouge, LA (NOW HIRING)

EchoStar

Call Center Sales Rep - Remote

Baton Rouge, LA · On-site

$32K/yr

Company Summary Base Pay: $32,000 On-Target Earnings: $70,000 ($15.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a ...

via.com

Customer Support Agent

Baton Rouge, LA · On-site

$18/hr

Customer Support Agent Via is on a mission to create public transportation systems that provide ... Calm under pressure and able to think on your feet -- no prior call center experience required ...

Via

Customer Support Agent

Baton Rouge, LA

$18/hr

As a Customer Support Agent at Via, you will be the human connection between our technology and the ... Calm under pressure and able to think on your feet - no prior call center experience required; what ...

The Cormier Group

Life Insurance Sales Agent

Plaquemine, LA · On-site

$100K - $130K/yr

If you want to work from home, we have a remote call center that allows our agents to work alongside their mentors while working from home. If you believe your strengths are best suited for face-to ...

Go-Ride

Customer Service Reservationist

Baton Rouge, LA · On-site

$12.50 - $17/hr

Meets or exceeds all performance targets for the call center. * Works with Dispatch to ensure customers are picked up within committed timeframe. * Follows approved policies and procedures to ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Baton Rouge, LA

Call Center Agent information

See Baton Rouge, LA salary details

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How much do call center agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center agent in Baton Rouge, LA is $13.51, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $14.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Baton Rouge, LA?

The most popular types of Call Center Agent jobs in Baton Rouge, LA are:

What are popular job titles related to Call Center Agent jobs in Baton Rouge, LA?

For Call Center Agent jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Baton Rouge, LA look for?

The top searched job categories for Call Center Agent jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Call Center Agent jobs?

Cities near Baton Rouge, LA with the most Call Center Agent job openings:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $28,094 per year, or $13.5 per hour.

Bilingual Call Center Insurance Sales Agent

Freeway Insurance

Baton Rouge, LA

$12.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Freeway Insurance rating

8.2

Company rating: 8.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

141st of 307 rated insurance

Job description

What We Offer:

  • No cold calling involved
  • Uncapped commission potential
  • Lucrative bonus opportunities including performance-based bonuses and sales competitions
  • Continuous on-going training and mentorship
  • Growth-oriented culture with internal promotion opportunities
  • Comprehensive Benefits package including medical, dental, vision, and life insurance
  • Comprehensive 401K plan with competitive employer match
  • Paid time off including holidays, vacation, and personal time
  • Annual incentive trip for top performers
  • Fitness perks: Corporate discounts and/or reimbursements to gyms are available, makes staying active more accessible.
  • Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost.
  • Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.

The pay range for a Sales Agent is $12.50+ / hourly

Our Compensation package includes a competitive base salary + monthly uncapped commissions + renewal commissions + monthly bonus incentives

Our Company:

Confie and its family of companies - Freeway Insurance, Acceptance Insurance, Southern Harvest, InsureOne, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Agency by the Insurance Journal for the tenth straight year! With over 1250 locations with retail locations across 27 states and licensed providers for all states, we encourage you to take your career and income potential to new heights! We are proactively looking for bright, talented, and motivated individuals who are goal oriented and excited for career advancement. Come Grow With Us!

What You Will Do:

  • As an Insurance Agent, you will be responsible primarily for the sale of nonstandard auto insurance to new and existing customers.
  • Solicit new business and maintain current business levels in order to achieve or exceed sales production goals.
  • Expand business by proactively building relationships with existing customers to meet the agreed upon production goals.
  • Accurate accounting of all currency transactions as well as timely delivery of deposits to the bank with scanned documentation in agency management system.
  • Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs

The Perfect Match:

  • Personal Lines or Property and Casualty license preferred (but not required)
  • Bilingual in English and Spanish required
  • Sales or customer service experience
  • High School Diploma or GED
  • Ability to build relationships with sales customers
  • Excellent follow-up and multi-tasking skills
  • Ambitious professional motivated by opportunity for advancement
  • Excellent written and verbal communication skills

Location: On Site

Insurance Sales
Insurance Agent
Hiring Immediately
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