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Call Center Agent Jobs in Baton Rouge, LA (NOW HIRING)

EchoStar

Call Center Sales Rep - Remote

Baton Rouge, LA · On-site

$32K/yr

Company Summary Base Pay: $32,000 On-Target Earnings: $70,000 ($15.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a ...

via.com

Customer Support Agent

Baton Rouge, LA · On-site

$18/hr

Customer Support Agent Baton Rogue, LA Via is on a mission to create public transportation systems ... Calm under pressure and able to think on your feet -- no prior call center experience required ...

Via

Customer Support Agent

Baton Rouge, LA · On-site

$18/hr

As a Customer Support Agent at Via, you will be the human connection between our technology and the ... Calm under pressure and able to think on your feet - no prior call center experience required; what ...

The Cormier Group

Life Insurance Sales Agent

Plaquemine, LA · On-site

$100K - $130K/yr

If you want to work from home, we have a remote call center that allows our agents to work alongside their mentors while working from home. If you believe your strengths are best suited for face-to ...

Go-Ride

Customer Service Reservationist

Baton Rouge, LA · On-site

$12.50 - $17/hr

Meets or exceeds all performance targets for the call center. * Works with Dispatch to ensure customers are picked up within committed timeframe. * Follows approved policies and procedures to ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Baton Rouge, LA

Call Center Agent information

See Baton Rouge, LA salary details

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How much do call center agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center agent in Baton Rouge, LA is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.22 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Baton Rouge, LA?

The most popular types of Call Center Agent jobs in Baton Rouge, LA are:

What are popular job titles related to Call Center Agent jobs in Baton Rouge, LA?

For Call Center Agent jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Baton Rouge, LA look for?

The top searched job categories for Call Center Agent jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Call Center Agent jobs?

Cities near Baton Rouge, LA with the most Call Center Agent job openings:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,386 per year, or $16.5 per hour.

Contact Center Specialist - Part-Time

Essential Credit Union

Baton Rouge, LA • On-site

Part-time

Re-posted 24 days ago

Job description

Contact Center Specialist
Position Purpose
Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Responsible for responding to members requests, inquiries and/or problems relating to products, services, procedures applicable to both the depository and lending functions, and digital programs.
Duties and Responsibilities:
  • Receive member telephone calls originated in the contact center queue.
  • Respond to members’ requests, inquiries, and problems.
  • Verify information with member prior to disconnecting any calls/contact.
  • Handle member contacts thoroughly and concisely.
  • Monitor call volume and seek assistance during periods of high volume.
  • Solve issues related to either depository or lending functions.
  • Create member service requests for the Fulfillment Agent.
  • Explain and cross sells Credit Union products and services to members and potential members.
  • Recognize and consider the needs of the members to provide a superior online experience.
  • Identify opportunities to strengthen members’ relationships through additional product and service offerings.
  • Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
  • Support Credit Union service initiatives such as online services.
  • Stay abreast of services and product knowledge to handle most inquiries with minimum supervision.
  • Maintain productivity log, member call back list, etc. according to expectations.
  • Notify the Contact Center Assistant Manager or Manager if a problem, dispute, or complaint cannot be resolved at Contact Center Agent level.
  • Maintain an open line of communications with Contact Center Manager and Assistant Manager on all member correspondence, outstanding issues, and department procedures.
  • Maintain written procedures for position.
  • Follow regulatory procedures in accordance with Federal and State Regulations
  • Perform quality work within deadlines, with or without direct supervision, while adhering to company attendance policies.
  • Knowledge of Bank Secrecy Act.
  • Knowledge of Reg CC holds.

Major Accountabilities:
  • Receive member telephone calls originated in the contact center queue.
  • Respond to members’ requests, inquiries, and problems.
  • Verify information with member prior to disconnecting any calls/contact.
  • Monitor call volume and seek assistance during periods of high volume.
  • Create member service requests for the Fulfillment Agent.
  • Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
NOTE: THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME
Job Specification
High school diploma required and some college level preferred.
Training Requirements:
  • Maintain working knowledge of Microsoft Office Products (word, excel, and office).
  • Use of desktop and laptop computers.
  • Working knowledge of other core systems.
  • Annual training to ensure compliance with NCUA requirements, rules, and regulations.

Work Experience:
  • 1-2 years of previous experience in a financial institution setting.
  • Six (6) months credit union member service experience.

Skills, Abilities, and Knowledge:
  • Ability to multi-task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
  • Problem solving and solid decision-making ability.
  • Excellent written and verbal communication skills.

Physical Requirements
Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Other Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.

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