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Call Center Agent Tier 2 Jobs (NOW HIRING)

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Remote Recruitment

Call Centre Agent

$15.25 - $20.25/hr

Call Centre Agent Remote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You will be the first voice UK customers hear, handling inbound calls end ...

Outdoor Adventures, Inc.

Call Center Agent

Bay City, MI

$13.75 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$12.50 - $16.50/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon ...

Swift7 Consultants

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Center Agent Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing team in Dallas, TX. In this role, you will serve as the primary point of contact ...

A.D.S.

Be Seen First

Call Center Agent

San Bernardino, CA · On-site

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

At Your School (AYS, Inc.)

Call Center Agent

$15.25 - $20.25/hr

Call Center Agent Atlanta, Georgia, United States Position: Call Center Agent Location: Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an ...

AYS

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

Skin and Aesthetic Centers

Call Center Agent

Toms River, NJ · On-site

$14.50 - $19.25/hr

We are seeking a Call Center Agent to join our team! We are seeking a Call Center Agent to join our team! You will be responsible for helping patients with location and other requested service ...

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Call Center Agent Tier 2 information

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$10

$17

$25

How much do call center agent tier 2 jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call center agent tier 2 in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is Tier 2 in a call center?

A Tier 2 call center agent is a more experienced support representative who handles complex customer issues that Tier 1 agents cannot resolve. They often require specialized knowledge, troubleshooting skills, and may use advanced tools or systems to assist customers effectively.

What is a call center agent tier 2 customer service representative?

A call center agent Tier 2 customer service representative handles more complex customer issues that cannot be resolved by Tier 1 agents. They typically have advanced product knowledge, problem-solving skills, and may use specialized tools or systems to assist customers efficiently.

What is a call center agent tier 2 job description?

A call center agent Tier 2 handles more complex customer issues that cannot be resolved by Tier 1 agents, often requiring specialized knowledge or technical skills. They troubleshoot problems, provide detailed assistance, and may use customer relationship management (CRM) tools to document interactions. This role typically requires strong communication skills, problem-solving abilities, and experience in customer service environments.

What cities are hiring for Call Center Agent Tier 2 jobs?

Cities with the most Call Center Agent Tier 2 job openings:

What states have the most Call Center Agent Tier 2 jobs?

States with the most job openings for Call Center Agent Tier 2 jobs include:

What are popular job titles related to Call Center Agent Tier 2 jobs?

For Call Center Agent Tier 2 jobs, the most frequently searched job titles are:

Call Center Agent

Miami, FL • On-site

Independent Living Systems
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Independent Living Systemsexternal

$14.25 - $19/hr

Full-time

Re-posted 18 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive patient experiences and organizational goals. Ultimately, your efforts will help facilitate effective communication and support the delivery of quality healthcare services.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a call center environment, preferably within healthcare or a related field.
  • Ability to manage high volume call center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate call center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical call centers.
  • Knowledge of healthcare terminology and patient privacy regulations such as HIPAA.
  • Proficiency with customer relationship management (CRM) software.
  • Certification in customer service or call center operations.

Responsibilities:

  • Handle a high volume of inbound and outbound calls in a professional and courteous manner.
  • Provide accurate information regarding healthcare services, appointment scheduling, and patient inquiries.
  • Document call details and update patient records using call center phone systems and clerical tools.
  • Collaborate with healthcare providers and administrative staff to resolve patient issues and escalate concerns when necessary.
  • Maintain compliance with healthcare regulations and organizational policies during all communications.



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