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Call Center Agent Tier 2 Jobs (NOW HIRING)

Sparkbit 360

Call Center Agent

Columbus, OH · On-site

$14 - $18.50/hr

Call Center Agent At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Minimum two (2) years of experience in customer service and/or call center * Knowledge in ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Minimum two (2) years of experience in customer service and/or call center * Knowledge in ...

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

Call Center Agent The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call ...

GSG

Call Center Agent

Minneapolis, MN · On-site

$15.75 - $20.50/hr

Call Center Agent Minneapolis, Minnesota, United States About the Job Are you a people person with a talent for communication? We're looking for Call Center Agents to join our inbound support team ...

A.D.S.

Be Seen First

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

ADS

Call Center Agent

San Bernardino, CA · On-site

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

BCforward

Call Center Agent

Knoxville, TN · On-site

$14.25 - $18.75/hr

With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and ... The Call Center Agent will support a health care client and take calls from individuals wishing to ...

Milan Institute

Call Center Agent

$15.25 - $20.25/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries ...

City of Amarillo

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Agent Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our ...

Eyouth

call center agent

$15.25 - $20.25/hr

Call Center Agent WE - Telecom Egypt Egypt Menofia Remote A senior-level opportunity for an experienced professional to work as call center agent within customer service. The position focuses on ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

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Call Center Agent Tier 2 information

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How much do call center agent tier 2 jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call center agent tier 2 in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is Tier 2 in a call center?

A Tier 2 call center agent is a more experienced support representative who handles complex customer issues that Tier 1 agents cannot resolve. They often require specialized knowledge, troubleshooting skills, and may use advanced tools or systems to assist customers effectively.

What is a call center agent tier 2 customer service representative?

A call center agent Tier 2 customer service representative handles more complex customer issues that cannot be resolved by Tier 1 agents. They typically have advanced product knowledge, problem-solving skills, and may use specialized tools or systems to assist customers efficiently.

What is a call center agent tier 2 job description?

A call center agent Tier 2 handles more complex customer issues that cannot be resolved by Tier 1 agents, often requiring specialized knowledge or technical skills. They troubleshoot problems, provide detailed assistance, and may use customer relationship management (CRM) tools to document interactions. This role typically requires strong communication skills, problem-solving abilities, and experience in customer service environments.

What cities are hiring for Call Center Agent Tier 2 jobs?

Cities with the most Call Center Agent Tier 2 job openings:

What states have the most Call Center Agent Tier 2 jobs?

States with the most job openings for Call Center Agent Tier 2 jobs include:

What are popular job titles related to Call Center Agent Tier 2 jobs?

For Call Center Agent Tier 2 jobs, the most frequently searched job titles are:

Call Center Agent

Columbus, OH • On-site

Sparkbit 360
See more jobs at Sparkbit 360external

$14 - $18.50/hr

Other

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Job description

Call Center Agent

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, we are dedicated to helping businesses thrive through meaningful connections, strategic planning, and impactful experiences.

Position Overview

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support over the phone. The ideal candidate will possess excellent communication skills, patience, and the ability to resolve issues efficiently while maintaining a positive attitude.

Responsibilities

  • Answer incoming customer calls promptly and professionally.
  • Provide accurate information about products and services to customers.
  • Resolve customer complaints and issues in a timely and effective manner.
  • Document all customer interactions and transactions accurately in the system.
  • Collaborate with other departments to address and solve customer needs.

Qualification

  • High school diploma or equivalent; additional education is a plus.
  • Proven experience as a call center agent or customer service representative.
  • Excellent verbal communication and active listening skills.
  • Ability to handle high call volumes with patience and professionalism.

Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • On-the-job training and professional development opportunities
  • Collaborative and supportive work environment

Join Sparkbit 360 in Columbus, OH and become part of a dynamic team dedicated to helping brands grow through creative marketing and meaningful connections.

Apply