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Call Center Agency Jobs (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Properly forward calls to Call Center Leadership or other CT agencies per procedures. Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ ... Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals ...

Jobs for Humanity

Call Center Agents

$15.25 - $20.25/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars We are seeking a ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

Jobs for Humanity

Call Center Agents

Athens, GA · On-site

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

Confident Staff Solutions

Call Center Agents

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them ...

Gesher Human Services

Call Center Supervisor

Detroit, MI · On-site

$50K - $65K/yr

GENERAL The Call Center Supervisor provides day-to-day leadership, coaching, and quality oversight ... The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and ...

GDIT

Call Center Manager

Montgomery, AL

$111K - $150K/yr

Manage and oversee assigned Medicaid Call Center processes, procedures, tasks, and activities, ensuring adherence to Agency Quality Standards * Addressing any issues/disputes from customers or ...

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How much do call center agency jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for call center agency in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need excellent verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are usually required. Outstanding patience, active listening, and resilience help agents excel in handling diverse customer interactions. These skills are crucial for delivering efficient customer service, resolving issues effectively, and contributing to overall customer satisfaction.

What are some common challenges faced by agents working at a call center agency, and how are they typically addressed?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance metrics under time constraints. To support agents, agencies usually provide comprehensive training, access to knowledge bases, and regular coaching sessions. Team leaders are available to assist with escalations and feedback, and many centers foster a collaborative environment where agents can share tips and support each other. Regular breaks and wellness initiatives are also common to help reduce stress and maintain a positive work atmosphere.

What is a call center agency?

A call center agency is a company that provides outsourced customer service and support through phone, email, chat, or other communication channels. These agencies handle inbound and outbound calls on behalf of other businesses, helping them manage customer inquiries, technical support, telemarketing, and more. By partnering with a call center agency, businesses can improve customer satisfaction and streamline communications without needing to maintain their own in-house teams.

What is the difference between Call Center Agency vs Customer Service Representative?

AspectCall Center AgencyCustomer Service Representative
CredentialsTypically requires basic communication skills, sometimes training or certification in customer serviceRequires strong communication skills, often training provided by employer
Work EnvironmentOperates in call centers, handling multiple clients' callsWorks directly with customers, often in retail or service settings
Employer & IndustryThird-party agencies serving various companiesCompany's in-house or outsourced customer support teams
Search & Comparison IntentUnderstanding agency roles vs direct employmentClarifying job responsibilities and work settings

In summary, a Call Center Agency provides outsourced call handling services for multiple clients, often employing agents trained to manage various customer inquiries. Customer Service Representatives typically work directly for a specific company, focusing on supporting that company's customers. Both roles require strong communication skills but differ mainly in employment structure and work environment.

More about Call Center Agency jobs
What states have the most Call Center Agency jobs? States with the most job openings for Call Center Agency jobs include:
What job categories do people searching Call Center Agency jobs look for? The top searched job categories for Call Center Agency jobs are:
Call Center Agency jobs near you
Infographic showing various Call Center Agency job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center

Call Center

Global Channel Management

East Hartford, CT • On-site

$16 - $19.75/hr

Other

Posted 26 days ago

Job description

Call Center

East Hartford, CT, United States

$ 17.00 - 18.00 (US Dollar)

Sr Call Center needs 6 months minimum experience in call center/dispatcher experience

Sr Call Center requires:

Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience

In lieu of an Associate degree without call center experience

Must be able to pass 27-30 wpm typing test.

Must be able to pass a customer service assessment

Must be able to successfully pass a criminal background check and drug test.

Sr Call Center duties:

Provide one-to-one telephone contact with consumers and providers.

Assist with password resets.

Accurately respond to incoming calls received by the call center.

Accurately document all interactions with consumers.

Properly forward calls to Call Center Leadership or other CT agencies per procedures.

Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.

Work with consumers in difficult situations.

Handle and data enter complaints in accordance with approved policies and procedures.

Meet and exceed daily standards for calls answered, customer service, and quality.

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About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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