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Call Center Agency Jobs (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT

$16 - $19.75/hr

Properly forward calls to Call Center Leadership or other CT agencies per procedures. Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ ... Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

ProAxis Consulting

Call center agent

Phoenix, AZ

$15 - $20/hr

Follow agency policies, procedures, and confidentiality requirements Required Qualifications * 1-2+ years of call center and/or customer service experience * Strong verbal and written communication ...

Confident Staff Solutions

Call Center Agents

Atlanta, GA

$14.50 - $19/hr

Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them ...

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How much do call center agency jobs pay per hour?

As of May 31, 2026, the average hourly pay for call center agency in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need excellent verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are usually required. Outstanding patience, active listening, and resilience help agents excel in handling diverse customer interactions. These skills are crucial for delivering efficient customer service, resolving issues effectively, and contributing to overall customer satisfaction.

What are some common challenges faced by agents working at a call center agency, and how are they typically addressed?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance metrics under time constraints. To support agents, agencies usually provide comprehensive training, access to knowledge bases, and regular coaching sessions. Team leaders are available to assist with escalations and feedback, and many centers foster a collaborative environment where agents can share tips and support each other. Regular breaks and wellness initiatives are also common to help reduce stress and maintain a positive work atmosphere.

What is a call center agency?

A call center agency is a company that provides outsourced customer service and support through phone, email, chat, or other communication channels. These agencies handle inbound and outbound calls on behalf of other businesses, helping them manage customer inquiries, technical support, telemarketing, and more. By partnering with a call center agency, businesses can improve customer satisfaction and streamline communications without needing to maintain their own in-house teams.

What jobs make $5000 a week without a degree?

High-paying jobs that can reach $5,000 a week without a degree often include roles such as sales managers, real estate brokers, commercial pilots, and certain skilled trades like electricians or plumbers with experience. These positions typically require strong skills, certifications, or licenses, and often involve commission, bonuses, or overtime to achieve high earnings.

What is the difference between Call Center Agency vs Customer Service Representative?

AspectCall Center AgencyCustomer Service Representative
CredentialsTypically requires basic communication skills, sometimes training or certification in customer serviceRequires strong communication skills, often training provided by employer
Work EnvironmentOperates in call centers, handling multiple clients' callsWorks directly with customers, often in retail or service settings
Employer & IndustryThird-party agencies serving various companiesCompany's in-house or outsourced customer support teams
Search & Comparison IntentUnderstanding agency roles vs direct employmentClarifying job responsibilities and work settings

In summary, a Call Center Agency provides outsourced call handling services for multiple clients, often employing agents trained to manage various customer inquiries. Customer Service Representatives typically work directly for a specific company, focusing on supporting that company's customers. Both roles require strong communication skills but differ mainly in employment structure and work environment.

More about Call Center Agency jobs
What states have the most Call Center Agency jobs? States with the most job openings for Call Center Agency jobs include:
What job categories do people searching Call Center Agency jobs look for? The top searched job categories for Call Center Agency jobs are:
Call Center Agency jobs near you
Infographic showing various Call Center Agency job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, 15% Part Time, 1% Temporary, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Supervisor Hybrid

Call Center Supervisor Hybrid

IHC Specialty Benefits, Inc

Tampa, FL • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

SUMMARY
Call Center Supervisors lead, coach and develop teams of licensed agents, providing support within the call center. They assist in hiring and training employees, monitoring and driving sales/compliance performance, and resolving operational issues. Call Center Supervisors are knowledgeable and supportive of the company policies and are adept in helping others cultivate their knowledge and abilities to increase the call center's overall performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Managing a team of Inside Sales call center representatives by managing their activities to achieve call center targets and goals.
  • Promoting sales culture that encourages and ensures staff and customer satisfaction.
  • Manage and report performance targets and sales metrics for team and provide business updates to leadership as requested.
  • Provides ongoing feedback and completes monthly coaching sessions to drive individual agents to hit sales goals.
  • Increase sales and average order size by coaching staff on cross-selling, up-selling and add-on sales.
  • Identifies and acts to address performance gaps and reward contributions.
  • Prepares future leaders for success through development.
  • Ensures team and call center performance goals are met while sustaining quality.
  • Collaborating with team to support the implementation and execution of various programs for the improvement of call center processes and to drive business outcomes, including identifying operational issues and suggesting possible improvements
  • Writing and conducting performance evaluations, making employment decisions, and setting up performance goals and targets for assigned team that both allows and challenges them to meet and exceed sales goals.
  • Utilize metrics, individual team member's performance goals, and industry best practices to create an appropriate development plan for each team member.
  • Partner with supervisor team members and senior leadership to create sales incentives that will drive and support sales performance.
  • Identify trends in customer satisfaction or dissatisfaction and provide recommendations to leadership team.
  • Handle member escalations professionally and courteously as needed/requested by agents.
  • Meet department attendance requirements, including being prompt and available during scheduled shift.
  • Perform similar job-related duties and projects as assigned.
  • Ability to meet multiple deadlines in a fast-paced environment.

PAY TRANSPARENCY
  • The base pay range for this role is $60,000- $75,000 per year. Final offer amounts are determined by factors including your relevant skills, education, and experience.
  • Employees in this role are eligible to participate in the Agency Growth Manager production incentive bonus program. Total potential compensation varies by production - base salary and bonus opportunities can add up to $90,000/yr. with potential for more.
  • Full-time employees are eligible for benefits including medical, dental, vision, and life and disability insurance, as well as 401(k) and Paid Time Off.

REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Minimum 1-year proven leadership experience in a call center, agency, brokerage, field sales environment, or similar supervisory position - Required.
  • Experience in Under 65 - Health, Dental, Vision and other Ancillary sales - Strongly preferred.
  • Ability to work in fast-paced environment and prioritize duties appropriately.
  • Exceptional interpersonal skills and communication skills (face to face and through the written word)
  • Proficient in MS Word, Excel, Email, and Instant Message programs.
  • Results oriented, motivated individual with a focus on achieving sales success.
  • Excellent leadership, time management, and organizational skills
  • Excellent customer service and sales skills.
  • Approachable and visible, and provides clear, consistent, timely, respectful communications.
  • Ability to work with limited supervision following procedural guidelines.
  • Ability to coach, develop and inspire others to achieve higher levels of success.
  • Understanding of appropriate business etiquette and demeanor consistent with professional behavior and business communications.
  • Ability to work in and be supportive of a team environment while managing personal goals.
  • Holds self and others accountable and pursues excellence.
  • Knowledge of performance evaluations procedures.

SUPERVISORY RESPONSIBILITIES
  • Hire, onboard, train, and prepare Sales Agents to handle sales calls by adhering our sales process and compliance standards.
  • Ensure agents understand and comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Monitoring and evaluating agent phone calls, data entry, and job performance, and providing feedback to help agents improve.
  • Analyzing agent/team statistics and developing action plans to clarify resources required to reach the goals and change future outcomes.
  • Meet regularly with agents to maintain a high level of communication and an understanding of their duties and responsibilities.
  • Maintain time keeping system, including edits and submissions of time sheets and approving time off requests.
  • Organizing workflow and ensuring agents understand their duties and responsibilities.
  • Must be capable of managing staff in-person and remotely.

CERTIFICATES, LICENSES, REGISTRATION
  • Life and Health Insurance license - Required upon hire; to be retained throughout employment.
  • FFM Certification - Ability to obtain once hired and renewed annually as required.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Small Motor Skills: Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling.
  • Speaking: Expressing or exchanging ideas by means of spoken word. Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly.
  • Hearing: Ability to receive detailed information through oral communication with or without correction.
  • Repetitive Motion: Substantial movement (motions) of the wrist, hands and fingers.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal office environment with controlled temperature.
ADDITIONAL REQUIREMENTS
The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among co-workers.

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