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Call Center Agency Jobs (NOW HIRING)

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ ... Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

Gesher Human Services

Call Center Supervisor

Detroit, MI · On-site

$50K - $65K/yr

GENERAL The Call Center Supervisor provides day-to-day leadership, coaching, and quality oversight ... The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... within each Agency's organization to improve and enhance business and technical operations and ... This role operates within a structured, high‑volume call center environment, following ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... within each Agency's organization to improve and enhance business and technical operations and ... This role operates within a structured, high-volume call center environment, following established ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

The Call Center Manager will continuously guide and instruct staff to ensure the achievement of established individual and agency performance standards. Responsibilities: * Provide assessment ...

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How much do call center agency jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call center agency in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need excellent verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are usually required. Outstanding patience, active listening, and resilience help agents excel in handling diverse customer interactions. These skills are crucial for delivering efficient customer service, resolving issues effectively, and contributing to overall customer satisfaction.

What are some common challenges faced by agents working at a call center agency, and how are they typically addressed?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance metrics under time constraints. To support agents, agencies usually provide comprehensive training, access to knowledge bases, and regular coaching sessions. Team leaders are available to assist with escalations and feedback, and many centers foster a collaborative environment where agents can share tips and support each other. Regular breaks and wellness initiatives are also common to help reduce stress and maintain a positive work atmosphere.

What is a call center agency?

A call center agency is a company that provides outsourced customer service and support through phone, email, chat, or other communication channels. These agencies handle inbound and outbound calls on behalf of other businesses, helping them manage customer inquiries, technical support, telemarketing, and more. By partnering with a call center agency, businesses can improve customer satisfaction and streamline communications without needing to maintain their own in-house teams.

What is the difference between Call Center Agency vs Customer Service Representative?

AspectCall Center AgencyCustomer Service Representative
CredentialsTypically requires basic communication skills, sometimes training or certification in customer serviceRequires strong communication skills, often training provided by employer
Work EnvironmentOperates in call centers, handling multiple clients' callsWorks directly with customers, often in retail or service settings
Employer & IndustryThird-party agencies serving various companiesCompany's in-house or outsourced customer support teams
Search & Comparison IntentUnderstanding agency roles vs direct employmentClarifying job responsibilities and work settings

In summary, a Call Center Agency provides outsourced call handling services for multiple clients, often employing agents trained to manage various customer inquiries. Customer Service Representatives typically work directly for a specific company, focusing on supporting that company's customers. Both roles require strong communication skills but differ mainly in employment structure and work environment.

More about Call Center Agency jobs
What states have the most Call Center Agency jobs? States with the most job openings for Call Center Agency jobs include:
What job categories do people searching Call Center Agency jobs look for? The top searched job categories for Call Center Agency jobs are:
Call Center Agency jobs near you
Infographic showing various Call Center Agency job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 11% Part Time, and 16% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center

Just Staffing

Surprise, AZ

$15.50 - $19.50/hr

Full-time

Re-posted 2 days ago

Job description

Call Center Representative
Just Staffing AZ - Phoenix, AZ
About Just Staffing AZ:
Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding temporary and contract opportunities. We pride ourselves on our commitment to building strong relationships with both our clients and candidates.
Job Summary:
We are currently seeking a friendly and experienced Call Center Representative to join our team on a temporary basis. In this role, you will be responsible for providing excellent customer service, handling inquiries, and supporting the overall operations of our Phoenix-based call center.
Key Responsibilities:
- Respond to incoming calls and emails from customers in a professional and courteous manner
- Troubleshoot issues, answer questions, and provide solutions to customer concerns
- Accurately document customer interactions and maintain detailed records
- Collaborate with team members to ensure efficient and effective call center operations
- Adhere to all company policies, procedures, and quality standards
Qualifications:
- 1+ years of experience as a Customer Service Representative or in a similar call center role
- Strong communication and interpersonal skills
- Excellent problem-solving and critical thinking abilities
- Proficiency in using computer systems and customer relationship management (CRM) software
- Ability to work in a fast-paced, high-volume environment
Working Conditions:
This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a professional office setting, and there may be periods of extended sitting and use of a computer.
Just Staffing AZ is an equal opportunity employer and is committed to creating a diverse and inclusive work environment.