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Call Center Agency Jobs (NOW HIRING)

Waikiki Health

Call Center Associate

Honolulu, HI

$20/hr

Company Shirt The Call Center Associate (CCA) is part of the administrative call center team and ... Uses the agency ATHENA System and Electronic Medical Records (EMR) system to access patient data ...

MBA CSi

Call Center Representative

Greensboro, NC

$13.75 - $17.25/hr

Customer-Focused Inbound Call Center Representative MBA Consulting Services, Inc. (MBA CSi) is ... Previous experience supporting a federal agency or government contractor environment. * Proven ...

hr360

Call Center Agent

San Francisco, CA · On-site

$17.75 - $23.25/hr

The Call Center is a comprehensive initiative designed to streamline customer communication ... Familiarity with other community agencies in the Bay Area to make appropriate referrals. * Prior ...

UHS

CALL CENTER SPECIALIST

Memphis, TN · On-site

$15 - $18.75/hr

The primary function of the Call Center Specialist is to facilitate referrals between referring mobile crisis agencies, hospitals and other referral sources in support of the call center operations

UHS

CALL CENTER SPECIALIST

Memphis, TN

$15 - $18.75/hr

The primary function of the Call Center Specialist is to facilitate referrals between referring mobile crisis agencies, hospitals and other referral sources in support of the call center operations.

Sparkbit 360

Call Center Representative

Cincinnati, OH

$17 - $28/hr

As a full-service marketing and public relations agency, were dedicated to helping businesses like ... As a Call Center Representative, you will handle inbound and outbound calls, address customer ...

Medix

Call Center Receptionist

Minneapolis, MN · On-site

$22 - $28.46/hr

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. Job Summary Our client is seeking a dedicated Call Center ...

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Call Center Agency information

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How much do call center agency jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call center agency in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need excellent verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are usually required. Outstanding patience, active listening, and resilience help agents excel in handling diverse customer interactions. These skills are crucial for delivering efficient customer service, resolving issues effectively, and contributing to overall customer satisfaction.

What are some common challenges faced by agents working at a call center agency, and how are they typically addressed?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance metrics under time constraints. To support agents, agencies usually provide comprehensive training, access to knowledge bases, and regular coaching sessions. Team leaders are available to assist with escalations and feedback, and many centers foster a collaborative environment where agents can share tips and support each other. Regular breaks and wellness initiatives are also common to help reduce stress and maintain a positive work atmosphere.

What is a call center agency?

A call center agency is a company that provides outsourced customer service and support through phone, email, chat, or other communication channels. These agencies handle inbound and outbound calls on behalf of other businesses, helping them manage customer inquiries, technical support, telemarketing, and more. By partnering with a call center agency, businesses can improve customer satisfaction and streamline communications without needing to maintain their own in-house teams.

What jobs make $5000 a week without a degree?

High-paying jobs that can reach $5,000 a week without a degree often include roles such as sales managers, real estate brokers, commercial pilots, and certain skilled trades like electricians or plumbers with experience. These positions typically require strong skills, certifications, or licenses, and often involve commission, bonuses, or overtime to achieve high earnings.

What is the difference between Call Center Agency vs Customer Service Representative?

AspectCall Center AgencyCustomer Service Representative
CredentialsTypically requires basic communication skills, sometimes training or certification in customer serviceRequires strong communication skills, often training provided by employer
Work EnvironmentOperates in call centers, handling multiple clients' callsWorks directly with customers, often in retail or service settings
Employer & IndustryThird-party agencies serving various companiesCompany's in-house or outsourced customer support teams
Search & Comparison IntentUnderstanding agency roles vs direct employmentClarifying job responsibilities and work settings

In summary, a Call Center Agency provides outsourced call handling services for multiple clients, often employing agents trained to manage various customer inquiries. Customer Service Representatives typically work directly for a specific company, focusing on supporting that company's customers. Both roles require strong communication skills but differ mainly in employment structure and work environment.

More about Call Center Agency jobs
What states have the most Call Center Agency jobs? States with the most job openings for Call Center Agency jobs include:
What job categories do people searching Call Center Agency jobs look for? The top searched job categories for Call Center Agency jobs are:
Call Center Agency jobs near you
Infographic showing various Call Center Agency job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 70% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Senior Health Solutions

Saint Charles, MO • On-site

$75K - $100K/yr

Full-time

Medical, Life, Retirement, PTO

Posted yesterday

Job description

Company Overview
Senior Health Solutions is a state-licensed agency that specializes in Medicare Life and Health Insurance.  We take pride in outstanding customer service and deliver quality service to all.
This is not a remote position.
Job Summary
As a Call Center Agent, you will be trained to help customers with their Medicare questions or needs by providing them with the information they need to make informed decisions.  We offer an extensive paid training program, good benefits, and the opportunity to set your own financial goals.
Job Requirements
  • Pleasant phone voice
  • Ability to multitask
  • Good computer and keyboarding skills
  • Ability to learn new software quickly
  • Outgoing and energetic attitude
  • Previous Call Center experience a plus (not required)
  • Excellent problem-solving skills
  • Bilingual Spanish/English preferred

Benefits
  1. 1st Year Income $75,000-$100,000
  2. Bonus and Commission
  3. Health Insurance
  4. 401k (with a partial match)
  5. Paid Vacation
  6. Paid Training

 

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