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Call Center Agency Jobs (NOW HIRING)

Broadridge

Manager, Call Center

Edgewood, NY · On-site

Manage call center-client interactions, including performance feedback, calibration sessions, and ... Serve as a subject matter expert on Transfer Agency policies, procedures, and regulatory ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Call Center Representative . The Call Center Representative is responsible for gathering the ... Locates nearest rental agency or body shop and provides client/driver with all necessary ...

nLeague

Tax Call Center Specialist

Indianapolis, IN · On-site

$16 - $20/hr

Call Center Rep. Location: DOR 100 N. Senate Ave., 2nd floor (West elevators) Indianapolis, IN ... the agency, other state agencies. * Review accounts and properly apply payments to taxpayer ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

Our service solutions improve a federal agency's performance and help meet mission goals. We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality ...

Acentra Health, LLC

Call Center Representative

Cheyenne, WY · On-site

$15 - $18.50/hr

Job Summary: This Call Center Representative is a front-line service position aiding Wyoming ... State and federal healthcare agencies, providers, and employers turn to us as their vital partner ...

Mancan

Inbound Call Center Representative

Weirton, WV

$13/hr

Call Center Representative Inbound Calls **THIS IS NOT A REMOTE POSITION** Location: Weirton, WV ... Mancan Temporary Employment Staffing Agency is located at 3205 Pennsylvania Ave, Suite F, Weirton ...

Corporate Temps

Be Seen First

Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

The call center operates Monday-Friday from 7:00 am to 6:00 pm. The ideal candidate should be ... Goal oriented and flexibility to adapt to the needs of the agency

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How much do call center agency jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call center agency in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need excellent verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are usually required. Outstanding patience, active listening, and resilience help agents excel in handling diverse customer interactions. These skills are crucial for delivering efficient customer service, resolving issues effectively, and contributing to overall customer satisfaction.

What are some common challenges faced by agents working at a call center agency, and how are they typically addressed?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance metrics under time constraints. To support agents, agencies usually provide comprehensive training, access to knowledge bases, and regular coaching sessions. Team leaders are available to assist with escalations and feedback, and many centers foster a collaborative environment where agents can share tips and support each other. Regular breaks and wellness initiatives are also common to help reduce stress and maintain a positive work atmosphere.

What is a call center agency?

A call center agency is a company that provides outsourced customer service and support through phone, email, chat, or other communication channels. These agencies handle inbound and outbound calls on behalf of other businesses, helping them manage customer inquiries, technical support, telemarketing, and more. By partnering with a call center agency, businesses can improve customer satisfaction and streamline communications without needing to maintain their own in-house teams.

What is the difference between Call Center Agency vs Customer Service Representative?

AspectCall Center AgencyCustomer Service Representative
CredentialsTypically requires basic communication skills, sometimes training or certification in customer serviceRequires strong communication skills, often training provided by employer
Work EnvironmentOperates in call centers, handling multiple clients' callsWorks directly with customers, often in retail or service settings
Employer & IndustryThird-party agencies serving various companiesCompany's in-house or outsourced customer support teams
Search & Comparison IntentUnderstanding agency roles vs direct employmentClarifying job responsibilities and work settings

In summary, a Call Center Agency provides outsourced call handling services for multiple clients, often employing agents trained to manage various customer inquiries. Customer Service Representatives typically work directly for a specific company, focusing on supporting that company's customers. Both roles require strong communication skills but differ mainly in employment structure and work environment.

More about Call Center Agency jobs
What states have the most Call Center Agency jobs? States with the most job openings for Call Center Agency jobs include:
What job categories do people searching Call Center Agency jobs look for? The top searched job categories for Call Center Agency jobs are:
Call Center Agency jobs near you
Infographic showing various Call Center Agency job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 11% Part Time, and 16% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Planned Parenthood of Central & Western New York

Rochester, NY • On-site

$18.95 - $21.93/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Job Type
Full-time
Description
Call Center Representative Rochester, NY
Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.
In support of PPCWNY's mission, the Call Center Representative has responsibility for communicating accurate and detailed information about health services, appointment making, medical procedures, and insurance/financial options. In this role, the representative will guide the patient through the pre-appointment process and provide instructions to patients regarding Health Center visits and care. The Call Center Representative serves as the first point of contact to our organization and should exemplify our service standards to provide care to individuals and families with respect, compassion and without judgement.
Essential Functions
  • Answers incoming calls and independently handles the appointment setting process by assisting the patient with identification of the type of appointment needed (new patient, pregnancy test, problem appointment, follow-up, etc.)
  • Accurately records patient data within the EHR system and communicates relevant information to the patient.
  • Assists the patient in initially assessing financial options if they do not have insurance.
  • Informs patients what information is needed at their Health Center visit.
  • Provides information to shared service inbound customer service inquiries regarding medical services offered in additional regional locations.
  • Responsible for continually increasing knowledge and understanding of tools, software, and training materials available to maintain proficiency & knowledge to perform essential functions.
  • Demonstrates the highest level of customer service, patience, ability to effectively communicate with staff, and willingness to assist our patients at all times.
  • Maintains a current understanding of and follows all processes/procedures, to respond to internal/external customers.
  • Determines and arranges for any special accommodation needed by the patient, e.g. interpreter.
  • Appropriately qualifies medical or options counseling questions to other medical team members (RNs) in support of the Call Center.
  • Directs or transfers calls regarding insurance verification, fundraising, employment opportunities, media, education outreach, advocacy, employees or general inquiries to the appropriate department director/manager.
  • Addresses patient concern in a prompt, courteous, confidential, and caring manner.

Other Accountability Activities
  • Performs other duties as assigned
  • Attends departmental meetings and training workshops held at designated sites.
  • Participates in affiliate initiatives.
  • Participates in and adheres to the agency's Compliance, Quality, and Risk Management program to ensure patient confidentiality according to HIPAA regulations.
  • Verifies insurance eligibility using the Real Time Service electronic platform.
  • Accepts individual and joint responsibility for, participates in and works to achieve productivity, customer service, and capacity goals as set by PPCWNY.
  • Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs.

Requirements
Qualifications
Applicants must possess the following qualifications (or equivalent combination of education and experience):
Education
  • High School Diploma or GED required

Experience
  • A minimum of 2 years of call center experience and/or phone contact in a healthcare setting preferred; Experience in customer service desirable.

Knowledge, Skills, & Abilities
  • Must have excellent communication skills (verbal and written)
  • Must be able to handle patient information discreetly, understand and follow HIPAA as it relates to Protected Health information.
  • Basic computer proficiency and excellent data entry skills with a high degree of accuracy.
  • Must possess organizational skills and have the ability to handle multiple priorities.
  • Must be able to work a flexible schedule with rotating evenings/weekends.
  • Must have reliable transportation
  • Demonstrates a commitment to respecting a wide range of clients
  • Planned Parenthood seeks candidates who are proficient in two or more languages

Working Conditions
  • Standard health center and office environment
  • May experience visual fatigue working at computer with potential extended periods of sitting
  • Well-lit/ventilated

Physical Requirements
  • Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation.

Work Schedule
This position is for full-time, 40 hours per week. Schedule will be Monday - Friday with evenings and Saturdays. This role requires the following availability:
  • Monday 8am - 7pm
  • Tuesdays 8:30am - 7pm
  • Wednesdays 8:30am - 7pm
  • Thursdays 8:30am - 7pm
  • Fridays 8am - 5pm
  • Saturday 9am - 1pm

Benefits & Compensation
At PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $18.95 to $21.93/hour. Actual compensation will be determined by experience and other factors permitted by law.
In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!
Planned Parenthood of Central and Western New York is an equal opportunity employer.
Salary Description
$18.95 to $21.93

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