ZipRecruiter

Log In

1

Call Center Agency Jobs (NOW HIRING)

Sparkbit 360

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

As a full-service marketing and public relations agency, were dedicated to helping businesses like ... As a Call Center Representative, you will handle inbound and outbound calls, address customer ...

Confident Staff Solutions

Call Center Agent

Savannah, GA · On-site

$14 - $18.50/hr

Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing ... As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound ...

Confident Staff Solutions

Call Center Agent

Columbus, GA · On-site

$13.50 - $17.75/hr

Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing ... As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... within each Agency's organization to improve and enhance business and technical operations and ... This role operates within a structured, high‑volume call center environment, following ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... within each Agency's organization to improve and enhance business and technical operations and ... This role operates within a structured, high-volume call center environment, following established ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... within each Agency's organization to improve and enhance business and technical operations and ... This role operates within a structured, high-volume call center environment, following established ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing ... As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound ...

Confident Staff Solutions

Call Center Agent

Augusta, GA · On-site

$14 - $18.50/hr

Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing ... As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound ...

Confident Staff Solutions

Call Center Agent

Macon, GA · On-site

$14.50 - $19/hr

Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing ... As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound ...

Waikiki Health

Call Center Associate

Honolulu, HI · On-site

$20/hr

Company Shirt The Call Center Associate (CCA) is part of the administrative call center team and ... Uses the agency ATHENA System and Electronic Medical Records (EMR) system to access patient data ...

METRO

Supervisor, Call Center Services

Houston, TX

$56K - $84K/yr

... Transportation Agency Safety Plan (PTASP). * Promotes safety awareness and follows safety ... Knowledge of call center management processes required. PC proficiency and intermediate to advanced ...

next page

Showing results 1-20

All JobsCall Center Agency Jobs

Call Center Agency information

See salary details

$10

$17

$25

How much do call center agency jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for call center agency in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need excellent verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are usually required. Outstanding patience, active listening, and resilience help agents excel in handling diverse customer interactions. These skills are crucial for delivering efficient customer service, resolving issues effectively, and contributing to overall customer satisfaction.

What are some common challenges faced by agents working at a call center agency, and how are they typically addressed?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance metrics under time constraints. To support agents, agencies usually provide comprehensive training, access to knowledge bases, and regular coaching sessions. Team leaders are available to assist with escalations and feedback, and many centers foster a collaborative environment where agents can share tips and support each other. Regular breaks and wellness initiatives are also common to help reduce stress and maintain a positive work atmosphere.

What is a call center agency?

A call center agency is a company that provides outsourced customer service and support through phone, email, chat, or other communication channels. These agencies handle inbound and outbound calls on behalf of other businesses, helping them manage customer inquiries, technical support, telemarketing, and more. By partnering with a call center agency, businesses can improve customer satisfaction and streamline communications without needing to maintain their own in-house teams.

What is the difference between Call Center Agency vs Customer Service Representative?

AspectCall Center AgencyCustomer Service Representative
CredentialsTypically requires basic communication skills, sometimes training or certification in customer serviceRequires strong communication skills, often training provided by employer
Work EnvironmentOperates in call centers, handling multiple clients' callsWorks directly with customers, often in retail or service settings
Employer & IndustryThird-party agencies serving various companiesCompany's in-house or outsourced customer support teams
Search & Comparison IntentUnderstanding agency roles vs direct employmentClarifying job responsibilities and work settings

In summary, a Call Center Agency provides outsourced call handling services for multiple clients, often employing agents trained to manage various customer inquiries. Customer Service Representatives typically work directly for a specific company, focusing on supporting that company's customers. Both roles require strong communication skills but differ mainly in employment structure and work environment.

More about Call Center Agency jobs
What states have the most Call Center Agency jobs? States with the most job openings for Call Center Agency jobs include:
What job categories do people searching Call Center Agency jobs look for? The top searched job categories for Call Center Agency jobs are:
Call Center Agency jobs near you
Infographic showing various Call Center Agency job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Sparkbit 360

Cincinnati, OH • On-site

$15.25 - $19.25/hr

Other

Posted 13 days ago

Job description

About the job Call Center Representative
At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.
Position Overview:
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the frontline of our customer service, providing exceptional support and assistance to our valued clients. As a Call Center Representative, you will handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure an outstanding customer experience.
Responsibilities:

      • Answer incoming calls promptly and professionally, providing accurate information and assistance to customers.
      • Handle customer inquiries regarding products, services, and policies with a focus on customer satisfaction.
      • Resolve customer complaints and issues efficiently while maintaining a calm and courteous demeanor.
      • Process orders, forms, applications, and requests accurately and timely.
      • Document customer interactions and transactions thoroughly in the database system
    Qualifications:
        • High school diploma or equivalent; associate degree preferred.
        • Excellent verbal and written communication skills.
        • Strong problem-solving abilities and attention to detail.
        • Ability to handle high call volumes in a fast-paced environment.
        • Proficiency with computer systems and customer management software
What We Offer:
  • Competitive pay
  • Opportunities for advancement
  • Professional development and training
  • Supportive and collaborative team environment
  • Travel opportunities (if applicable)

Package Details

Apply