ZipRecruiter

Log In

1

Call Center Account Manager Jobs (NOW HIRING)

LITHIA

Call Center Account Service Representative

$20 - $20.50/hr

You'll manage inbound customer calls, assist with account-related requests, maintain accurate ... What You'll Do * Answer inbound customer calls in a high-volume call center environment while ...

Hawaii Gas

Supervisor, Call Center

Honolulu, HI · On-site

$70K - $88K/yr

Worked in a regulated industry, performing the following activities: customer service, call center, account management, collections, bankruptcies, and accounting. * Demonstrated understanding of ...

Hawaii Gas

Supervisor, Call Center

Honolulu, HI · On-site

$70K - $88K/yr

Worked in a regulated industry, performing the following activities: customer service, call center, account management, collections, bankruptcies, and accounting. * Demonstrated understanding of ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCall Center Account Manager Jobs

Call Center Account Manager information

See salary details

$29.5K

$65.8K

$106K

How much do call center account manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What does a call center account manager do?

A Call Center Account Manager oversees relationships with key clients, ensuring their needs are met by the call center team. Their responsibilities include managing client accounts, coordinating with internal teams to deliver services, analyzing performance metrics, and resolving any issues that arise. They act as the main point of contact for clients, aiming to maintain high customer satisfaction and drive business growth. Strong communication, problem-solving, and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as a call center account manager, and why are they important?

To thrive as a Call Center Account Manager, you need strong customer service skills, account management experience, and a background in business administration or a related field. Familiarity with CRM platforms, call center software, and reporting tools is typically required, along with potential certifications in customer relationship management. Outstanding communication, problem-solving, and leadership abilities help you build relationships and effectively manage teams. These competencies are crucial for delivering client satisfaction, optimizing team performance, and driving business growth in a dynamic call center environment.

How does a call center account manager typically collaborate with other departments to meet client expectations?

As a Call Center Account Manager, collaboration with other departments—such as operations, quality assurance, and training—is essential to deliver on client objectives. You’ll regularly coordinate with team leaders to monitor agent performance, work with quality teams to ensure service standards, and liaise with IT or HR to address staffing or technical concerns. Open communication and cross-functional teamwork are vital, as you often serve as the bridge between the client’s needs and the call center’s internal resources.

What is the difference between Call Center Account Manager vs Customer Service Supervisor?

AspectCall Center Account ManagerCustomer Service Supervisor
CredentialsRelevant experience, sometimes certifications in customer managementExperience in customer service, leadership skills
Work EnvironmentOffice-based call centers, client-facing rolesCall centers, customer service departments
Employer & IndustryTelecommunications, tech, financeRetail, healthcare, service industries
Search & Comparison IntentManaging client accounts, performance metricsSupervising customer service teams, quality control

The main difference is that a Call Center Account Manager focuses on managing client accounts and maintaining relationships, often with a strategic approach. In contrast, a Customer Service Supervisor oversees daily customer service operations and team performance. Both roles require customer service experience but serve different functions within the call center environment.

What cities are hiring for Call Center Account Manager jobs?

Cities with the most Call Center Account Manager job openings:

What states have the most Call Center Account Manager jobs?

States with the most job openings for Call Center Account Manager jobs include:

What are popular job titles related to Call Center Account Manager jobs?

For Call Center Account Manager jobs, the most frequently searched job titles are:

Manufacturing Call Center Rep

Houston, TX • On-site

Global Channel Management
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Managementexternal

$15.25 - $19/hr

Other

Re-posted 18 days ago

Job description

Manufacturing Call Center Rep

Houston, Texas, United States

$ 22.00 - 23.00 (US Dollar)

Job Openings Manufacturing Call Center Rep

About the Job

Manufacturing Call Center Rep needs 2+ years experience Manufacturing Call Center Rep requires: Onsite SAP/ QP1 required Manufacturing experience Call center Account management Manufacturing Call Center Rep duties: Establishes and maintains customer relationships with key assigned accounts Ensures accuracy of order entry Follows up with order patterns, inventory, demand and product schedules focusing on attention to detail Demonstrates an elevated level of account ownership Works with sales representatives to ensure the service and customer requirements are understood and implemented in line with customers expectations Monitors day to day open/back-order reports of each account within a portfolio Works to understand product schedule for Liquid and Powder Coatings manufacturing sites Working understanding of color matching

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

FacebookTwitter

View All Global Channel Management Jobs

Apply