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Call Center Account Manager Jobs in Nevada (NOW HIRING)

Golden Nugget

Call Center Supervisor

Laughlin, NV · On-site

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...

Landry's, LLC.

Call Center Manager

Laughlin, NV · On-site

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...

Ascensus

Call Center Representative

Las Vegas, NV · On-site

$19/hr

Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

The Post Oak

Call Center Supervisor

Laughlin, NV · On-site

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...

New

ASCENSUS

Call Center Representative

Las Vegas, NV · Remote

$19/hr

Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

Novuskin Med Spa

Call Center Representative

Las Vegas, NV · On-site

$15.50 - $19.25/hr

Managing large amounts of outbound calls in a timely manner, following call center "scripts" when handling different topics, field incoming calls in a timely manner throughout shift, identify ...

Novuskin Med Spa

Call Center Representative

Las Vegas, NV · On-site

$15.25 - $19/hr

Managing large amount of outbound calls in a timely manner Following call center 'scripts' when handling different topics Field incoming calls in a timely manner throughout shift Identify customer ...

Novuskin Med Spa

Call Center Representative

Las Vegas, NV

$15.25 - $19.25/hr

Managing large amount of outbound calls in a timely manner * Following call center "scripts" when handling different topics * Field incoming calls in a timely manner throughout shift * Identify ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV

$14.25 - $18.75/hr

Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room ...

Circa Resort & Casino

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room ...

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Call Center Account Manager information

What does a call center account manager do?

A Call Center Account Manager oversees relationships with key clients, ensuring their needs are met by the call center team. Their responsibilities include managing client accounts, coordinating with internal teams to deliver services, analyzing performance metrics, and resolving any issues that arise. They act as the main point of contact for clients, aiming to maintain high customer satisfaction and drive business growth. Strong communication, problem-solving, and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as a call center account manager, and why are they important?

To thrive as a Call Center Account Manager, you need strong customer service skills, account management experience, and a background in business administration or a related field. Familiarity with CRM platforms, call center software, and reporting tools is typically required, along with potential certifications in customer relationship management. Outstanding communication, problem-solving, and leadership abilities help you build relationships and effectively manage teams. These competencies are crucial for delivering client satisfaction, optimizing team performance, and driving business growth in a dynamic call center environment.

How does a call center account manager typically collaborate with other departments to meet client expectations?

As a Call Center Account Manager, collaboration with other departments—such as operations, quality assurance, and training—is essential to deliver on client objectives. You’ll regularly coordinate with team leaders to monitor agent performance, work with quality teams to ensure service standards, and liaise with IT or HR to address staffing or technical concerns. Open communication and cross-functional teamwork are vital, as you often serve as the bridge between the client’s needs and the call center’s internal resources.

What is the difference between Call Center Account Manager vs Customer Service Supervisor?

AspectCall Center Account ManagerCustomer Service Supervisor
CredentialsRelevant experience, sometimes certifications in customer managementExperience in customer service, leadership skills
Work EnvironmentOffice-based call centers, client-facing rolesCall centers, customer service departments
Employer & IndustryTelecommunications, tech, financeRetail, healthcare, service industries
Search & Comparison IntentManaging client accounts, performance metricsSupervising customer service teams, quality control

The main difference is that a Call Center Account Manager focuses on managing client accounts and maintaining relationships, often with a strategic approach. In contrast, a Customer Service Supervisor oversees daily customer service operations and team performance. Both roles require customer service experience but serve different functions within the call center environment.

What cities in Nevada are hiring for Call Center Account Manager jobs?

Cities in Nevada with the most Call Center Account Manager job openings:

Call Center Supervisor

Laughlin, NV • On-site

Golden Nugget
Amusement, Gambling, and Recreation • 1 - 5K employees
Learn more about Golden Nuggetexternal

Full-time

Re-posted yesterday

Golden Nugget rating

4.9

Company rating: 4.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

Job description

Overview
The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful, friendly, upbeat and professional manner. The Call Center Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the call center.
Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

Qualifications
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

This position is onsite, and is located in Laughlin, NV
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