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Call Center Account Manager Jobs in Washington (NOW HIRING)

ActioNet, Inc.

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Flexible Spending Accounts (FSA) * Employee Referral and Merit Recognition Programs * Employee ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Flexible Spending Accounts (FSA) * Employee Referral and Merit Recognition Programs * Employee ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Flexible Spending Accounts (FSA) * Employee Referral and Merit Recognition Programs * Employee ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Flexible Spending Accounts (FSA) * Employee Referral and Merit Recognition Programs * Employee ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Flexible Spending Accounts (FSA) * Employee Referral and Merit Recognition Programs * Employee ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Flexible Spending Accounts (FSA) * Employee Referral and Merit Recognition Programs * Employee ...

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Flexible Spending Accounts (FSA) * Employee Referral and Merit Recognition Programs * Employee ...

ActioNet

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust ... Flexible Spending Accounts (FSA) * Employee Referral and Merit Recognition Programs * Employee ...

WizeHire, Inc

Call Center Manager

Chantilly, VA · On-site

$180K - $200K/yr

We are one of the fastest-growing real estate organizations in the country and are seeking an experienced Call Center Manager to lead the day-to-day operations of a high-volume sales call center.

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager ... Ensure timely resolution and escalation of incidents, service requests, account management, and ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) ... Ensure timely resolution and escalation of incidents, service requests, account management, and ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager ... Ensure timely resolution and escalation of incidents, service requests, account management, and ...

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Call Center Account Manager information

What does a call center account manager do?

A Call Center Account Manager oversees relationships with key clients, ensuring their needs are met by the call center team. Their responsibilities include managing client accounts, coordinating with internal teams to deliver services, analyzing performance metrics, and resolving any issues that arise. They act as the main point of contact for clients, aiming to maintain high customer satisfaction and drive business growth. Strong communication, problem-solving, and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as a call center account manager, and why are they important?

To thrive as a Call Center Account Manager, you need strong customer service skills, account management experience, and a background in business administration or a related field. Familiarity with CRM platforms, call center software, and reporting tools is typically required, along with potential certifications in customer relationship management. Outstanding communication, problem-solving, and leadership abilities help you build relationships and effectively manage teams. These competencies are crucial for delivering client satisfaction, optimizing team performance, and driving business growth in a dynamic call center environment.

How does a call center account manager typically collaborate with other departments to meet client expectations?

As a Call Center Account Manager, collaboration with other departments—such as operations, quality assurance, and training—is essential to deliver on client objectives. You’ll regularly coordinate with team leaders to monitor agent performance, work with quality teams to ensure service standards, and liaise with IT or HR to address staffing or technical concerns. Open communication and cross-functional teamwork are vital, as you often serve as the bridge between the client’s needs and the call center’s internal resources.

What is the difference between Call Center Account Manager vs Customer Service Supervisor?

AspectCall Center Account ManagerCustomer Service Supervisor
CredentialsRelevant experience, sometimes certifications in customer managementExperience in customer service, leadership skills
Work EnvironmentOffice-based call centers, client-facing rolesCall centers, customer service departments
Employer & IndustryTelecommunications, tech, financeRetail, healthcare, service industries
Search & Comparison IntentManaging client accounts, performance metricsSupervising customer service teams, quality control

The main difference is that a Call Center Account Manager focuses on managing client accounts and maintaining relationships, often with a strategic approach. In contrast, a Customer Service Supervisor oversees daily customer service operations and team performance. Both roles require customer service experience but serve different functions within the call center environment.

What cities in Washington are hiring for Call Center Account Manager jobs?

Cities in Washington with the most Call Center Account Manager job openings:

Call Center Manager

Manassas, VA • On-site

D-Rock Enterprises LLC
See more jobs at D-Rock Enterprises LLCexternal

Full-time

Posted 28 days ago

Job description

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry.

The ideal candidate brings 3-5 years of hands-on management experience, deep proficiency in Service Titan, and a comprehensive understanding of Nexstar processes, call scripts, and operational disciplines.

In this role, you will be responsible for driving call center performance, maximizing dispatch board efficiency, delivering

5-star customer experience and maintaining strong alignment with Operations leadership.

Key Responsibilities: 

Team Leadership & Performance Management

  • Lead & Coach: Manage, mentor, and hold the call center team accountable to high-performance standards through coaching, scorecards, and performance management.
  • Process Enforcement: Train and enforce Nexstar operational disciplines, including call scripts, booking standards, and customer experience expectations.
  • Customer Excellence: Ensure the delivery of consistent, 5-star customer experience on every interaction and handle escalated customer issues professionally and efficiently.
  • Metric Ownership: Drive and continuously improve key call center metrics, with a focus on conversion/booking rates and high-value call prioritization.

Dispatch, Capacity & Revenue Optimization

  • Dispatch Board Management: Actively manage and optimize the dispatch board (including the 3-day board) to maximize revenue, schedule density, profitability, and technician efficiency.
  • Capacity Planning: Balance emergency service calls, scheduled work, and technician productivity through proactive outbound calls to fill capacity.
  • Operations Alignment: Maintain continuous communication with Operations leadership to ensure alignment on capacity, daily priorities, and field needs.

Field Support & Operations Logistics

  • Technician Readiness: Set field technicians up for success by verifying they have all necessary job details, resources, and materials prior to arriving on-site.
  • Parts & Inventory Management: Order required parts and coordinate deliveries to support seamless field operations.

Required Qualifications & Experience

  • Nexstar Mastery: Demonstrated experience implementing and enforcing Nexstar processes, call scripts, and booking standards.
  • Industry Experience: 3–5 years of hands-on call center management experience within the home services industry (septic, plumbing, HVAC, electrical, or related trade).
  • Software Proficiency: Advanced, hands-on proficiency with ServiceTitan (dispatch, booking, capacity management).
  • Leadership & Communication: Strong interpersonal, problem-solving, and conflict-resolution skills with a proven track record of driving team accountability.