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Call Associate Jobs in Toronto, ON (NOW HIRING)

Showcase

Retail Sales Associate, Keyholder

Oshawa, ON

CA$18/hr

... Part-Time Associates! Our stores, teams and demonstrations bring the world's hottest products to ... call it retail-tainment! Founded in 1994, in Edmonton, Alberta, Showcase now is coast-to-coast in ...

Showcase

Retail Sales Associate, Keyholder

Oshawa, ON

$18/hr

... Part-Time Associates! Our stores, teams and demonstrations bring the world's hottest products to ... call it retail-tainment! Founded in 1994, in Edmonton, Alberta, Showcase now is coast-to-coast in ...

EssilorLuxottica Group

Sales Associate

Guelph, ON · On-site

GENERAL FUNCTION The Sales Associate sets the standard of quality in eye care and eyewear by ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

Essilor

Sales Associate

Mississauga, ON · On-site

GENERAL FUNCTION The Sales Associate sets the standard of quality in eye care and eyewear by ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

Essilor

Associate Optometrist

Burlington, ON · On-site

GENERAL FUNCTION The Associate Optometrist is responsible for creating exceptional value in the ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

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Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.
What are the most commonly searched types of Call jobs in Toronto, ON? The most popular types of Call jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Call Associate jobs? Cities near Toronto, ON with the most Call Associate job openings:
Call Associate jobs near you

Sales Associate-Pickering Town Centre

The Children's Place

Pickering, ON • On-site

Part-time

Re-posted yesterday

Childrens Place rating

4.7

Company rating: 4.7 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

96th of 104 rated fashion retailers

Job description

The Children's Place (Place)has always been, and continues to be committed to providing equal employment opportunities to all of its associates and applicants for employment. It is therefore the policy of The Children's Place to hire, train and promotes all of its associates and to administer all other personnel policies regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status or any other ground as described in the Ontario Human Rights Code. The Children Place supports the full inclusion of persons with disabilities as set out in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation is available upon request for applicants and internal employees with disabilities.

The Children's Place ( Place ) s'engage comme toujours a offrir l'equite en matiere d'emploi a tous les associes et candidats a l'emploi. En consequence, la politique de PLACE est de recruter, former, donner de l'avancement et appliquer toutes les autres politiques relatives au personnel sans consideration d'age, sexe, invalidite, race, origine ethnique, citoyennete, croyance, orientation sexuelle, etat matrimonial ou autre motif decrit dans le Code des droits de la personne de l'Ontario. The Children's Place appuie la pleine integration des personnes handicapees, conformement au Code des droits de la personne de l'Ontario et a la Loi sur l'accessibilite pour les personnes handicapees de l'Ontario (LAPHO). Les amenagements necessaires sont disponibles sur demande pour les candidats et les employes internes touches par une invalidite.

Location:

Pickering, Ontario
Job Summary:The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain company standards of all merchandise presentation, replenishment, and sizing while maintaining a new and clean store and backroom.
Responsibilities:

Key Accountabilities:

  • Be aware of customer activity and respond with a sense of urgency, prioritizing assisting customers over other tasks
  • Greet and acknowledge customers while providing the appropriate level of service
  • Effectively communicate value and quality of our merchandise while sharing our current promotions and offer solutions for "out of stock" items when necessary
  • Exercise sound judgment in effectively addressing customer concerns
  • Demonstrate the appropriate level of selling skills to positively impact conversion
  • Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefit of the PLACE Card
  • Maintain appropriate stock levels and ensure that all sizes and styles are represented
  • Follow company standards of merchandise presentation, signage, and display
  • Support and maintain a neat, clean, and organized stockroom while adhering to a customer ready environment, and adhering to safety requirements
  • Perform daily housekeeping duties to company standard
  • Guarantee company assets by ensuring adherence to all Loss Prevention procedures
  • Inform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment
  • Contribute focused, well-managed efforts towards achievement of store goals
  • Exhibit flexibility by processing stock when necessary

Education and Experience:

  • High School diploma or equivalent
  • Previous retail experience preferred
  • Must be at least 18 years of age

Skills and Behaviors:

  • Excellent customer engagement
  • Demonstrated time management and organizational skills
  • Ability to work in team environment
  • Must be adaptable and flexible to changing priorities
  • Ability to work a flexible schedule to meet business needs,  including weekends, overnights, evenings, and call-in shifts
  • Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs

What Childrens Place employees say

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