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Assistant Call Jobs in Toronto, ON (NOW HIRING)

DBNC Group

Call Centre Representative

Scarborough, ON · On-site

CA$20/hr

Work with Sales and Operations to keep everything running smoothly * Assist with reports ... Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call ...

Wing Assistant

Sales Enablement Trainer

Toronto, ON · On-site

CA$29K - CA$35K/yr

Wing Assistant is hiring a hands on Sales Enablement Trainer to level up our sales team - not with ... A/B test sales emails, call openers, demo pitches, and tactics like personalized video - keep the ...

Mackenzie Health

Surgical Assistant

Vaughan, ON

Members of the Surgical Assist Division will be required to be available to take call for at least one or more 24-hour call period (can be divided) per month. Furthermore, they must remain within a ...

Pillway

Pharmacy Assistant

Brampton, ON · On-site

CA$20 - CA$25/hr

Handle incoming calls, faxes, and refer inquiries to pharmacists as required. * Assist pharmacists with call-backs and complete documentation accurately. * Support prescription workflow, including ...

John Mooney Sales LTD

Be Seen First

Management Assistant

Etobicoke, ON · On-site

CA$50K - CA$60K/yr

Basic Financial Support: Assist management with tracking monthly commissions, processing basic ... Give us a call, type up a text or send us an e-mail. Contact both of us and ensure that you get a ...

John Mooney Sales LTD

Be Seen First

Management Assistant

Toronto, ON · On-site

CA$50K - CA$60K/yr

Basic Financial Support: Assist management with tracking monthly commissions, processing basic ... Give us a call, type up a text or send us an e-mail. Contact both of us and ensure that you get a ...

John Mooney Sales LTD

Be Seen First

Management Assistant

Mississauga, ON · On-site

CA$50K - CA$60K/yr

Basic Financial Support: Assist management with tracking monthly commissions, processing basic ... Give us a call, type up a text or send us an e-mail. Contact both of us and ensure that you get a ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the most commonly searched types of Call jobs in Toronto, ON?

The most popular types of Call jobs in Toronto, ON are:

Assistant Call jobs near you

Call Centre Representative

DBNC Group

Scarborough, ON

CA$20/hr

Full-time

Re-posted 6 days ago

Job description

About Bid13

Bid13 is a fast-growing online platform that connects buyers with storage auctions across Canada. We operate in a high-energy, sales-driven environment where customer experience and accuracy matter.

We’re growing—and looking for someone who’s organized, reliable, and great with people to join our team at our bright office in Scarborough. 

Why This Role is a Great Opportunity

This isn’t just a customer service job.

You’ll work closely with our Sales team, learn how deals move from start to finish, and gain real exposure to sales operations inside a growing tech business.

If you’re looking to build a career (not just take calls), this is a strong entry point.

What You’ll Be Doing
  • Handle customer inquiries via phone, email, and internal systems
  • Support the Sales team with admin tasks (account updates, follow-ups, documentation)
  • Help resolve customer issues quickly and professionally
  • Keep CRM and internal systems accurate and up to date
  • Work with Sales and Operations to keep everything running smoothly
  • Assist with reports, scheduling, and day-to-day coordination
  • Spot ways to improve processes and customer experience
What We’re Looking For
  • 3+ years in call centre customer service role(s)
  • Strong communication skills (clear, professional, friendly)
  • Someone who stays calm under pressure and enjoys helping people
  • Organized, detail-oriented, and dependable
  • Comfortable using systems (CRM, email, spreadsheets, etc.)
  • Strong technical and IT skills 
What You’ll Get
  • Hands-on training and ongoing support
  • Real exposure to sales operations and business processes
  • A team that’s collaborative, supportive, and growing
  • Opportunity to develop new skills and grow your career
  • Pay is $20/Hour that will increase to $22 after probation 
     

    Our recruitment process may include the use of AI to assist with candidate screening. All applicant information is handled in accordance with applicable privacy and employment legislation.