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Assistant Call Jobs in Toronto, ON (NOW HIRING)

Kitchen Assistant (Part-time) Aspira Bartlett 55+ Lifestyle Apartments Rate of Pay: $18.08 This ... call Aspira their home. Join us in a role where knowing each resident not just by name, but by ...

We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach ... Our behaviours - Make the call, Know the destination, Deliver for others, Ignite our pride; embody ...

These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed ...

Client Assistant, Business Insurance

Newmarket, ON ยท On-site

CA$43K - CA$58K/yr

About the Role We're looking for a Client Assistant/Account Administrator to serve as an integral ... Whether it's in our offices, on a call, out in the field or anywhere you can find us in the world ...

About the Role We're looking for a Client Assistant/Account Administrator to serve as an integral ... Whether it's in our offices, on a call, out in the field or anywhere you can find us in the world ...

Client Assistant, Business Insurance

Thornhill, ON ยท On-site

CA$43K - CA$58K/yr

About the Role We're looking for a Client Assistant/Account Administrator to serve as an integral ... Whether it's in our offices, on a call, out in the field or anywhere you can find us in the world ...

(CAN) Pharmacy Assistant

Vaughan, ON ยท On-site

CA$17.60 - CA$23.10/hr

Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of ... Call Bin of 'stale' prescriptions on a regular basis, writing up returns, ordering of drugs and ...

(CAN) Pharmacy Assistant

Burlington, ON ยท On-site

CA$17.60 - CA$23.10/hr

Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of ... Call Bin of 'stale' prescriptions on a regular basis, writing up returns, ordering of drugs and ...

Showing results 21-40

Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.
What are the most commonly searched types of Call jobs in Toronto, ON? The most popular types of Call jobs in Toronto, ON are:

Administrative Assistant

Sapling Financial Consultants Inc

Toronto, ON โ€ข Hybrid

Full-time

Posted 6 days ago


Job description

COMPANY SUMMARY

Sapling Financial Consultants is a management consulting firm, founded in 2015. What started as an idea from a kitchen table has turned into a trusted advisor serving clients across North America. Headquartered in Toronto, Ontario, with a newly opened satellite office in Atlanta, Georgia, Sapling is supported by a team of 30 professionals, delivering high-quality financial modelling, due diligence, interim FP&A and data analytics solutions tailored to mid-market companies, private equity firms, investment banks, search funds and independent sponsors, infrastructure and electricity developers, as well as entrepreneurs.

More than half of Sapling's clients are based in the U.S., reflecting its expanding geographic footprint and growing reputation in management consulting. The firm continues to scale its capabilities, invest in new talent and maintain flexibility in response to shifting market conditions. During periods of economic uncertainty, Sapling has consistently demonstrated steady growth. The firm was recognized for its excellence, being awarded the CanadianSME National Business Award for Best Professional Service in 2023, receiving Ragan's 2025 Workplace Wellness Award in the category of Learning & Development - Wellness Initiatives, as well as being ranked among Canada's Top Growing Companies by The Globe and Mail's Report on Business Magazine for two years in a row.


POSITION SUMMARY, DUTIES AND QUALIFICATIONS


Position Summary

We are looking for a conscientious full-time Administrative Assistant who can support the work of our Partners and Managers as the demands increase on their time given rapid growth. The ideal candidate above all wants to do high quality, impactful work they can take pride in - work that will empower our Senior Management and the entire Sapling Team to continue creating real value for our clients.


As an Administrative Assistant, you will work hand-in-hand with our Leaders to ensure the smooth operation of the business. This will include assisting us with scheduling, paying and tracking expenses, arranging travel and making reservations, finding email addresses for conference attendees, requesting information from clients and employees, invoicing, monitoring key performance indicators and generally keeping the Leaders focused on the company's goals and at the top of their game.


We are a boutique consultancy that differentiates itself from the big firms with best-in-class work, and we have no interest in diluting our brand. The ideal candidate can not only keep up, but also win our respect through their work ethic, attention to detail, and high quality of work.

We're looking above all for someone with a longer-term outlook who wants to join like-minded people in building a wildly successful company founded on that principle of creating high-impact value for clients. Ultimately, you will play a large role in a small but growing team with big ambitions for the future.

Our company is on a hybrid model, with the entire team in-office (Yonge/Sheppard) Tuesdays and Wednesdays, and the balance of days at home. Our hybrid model is a reflection of the independence that our team is entrusted with in completing their work. Note that the ideal candidate will be able to come to the office on other days as well if Senior Management has meetings (client, advisory board, etc.).


Responsibilities

  • Schedule and confirm appointments and meetings
  • Arrange travel schedules and make reservations
  • Perform basic bookkeeping tasks (e.g., enter expenses)
  • Order and/or pick up office supplies, and research new deals and suppliers
  • Deal with time-consuming administrative tasks (e.g., call banks, utilities, etc. to inquire about recent bills, etc.)
  • Assist with preparing employee and customer contracts/agreements based on existing company templates
  • Assist with preparing customer invoices with details by hour/function, etc.
  • Apply for grants (employee, conference, etc.)
  • Review team member time trackers
  • For conference attendee lists that do not have emails, assist with locating emails. For all conferences, assist with reaching out to attendees to attempt to secure meetings
  • Prepare food plates and set up and clean up for team meetings
  • Arrange contractors (e.g., Bell Canada) and meet with them to gain access to the office
  • Greet visitors to our office
  • Depending on business need, conduct in-depth market, industry and company research on clients, and develop decks and reports, for business plans, business cases, valuations, financial analyses and related documents
  • Depending on business need, proof the writing work product developed by Analysts and Consultants (e.g., whitepapers, prospect email templates, etc.)
  • Perform occasional design work to enhance the appearance of client deliverables (e.g., PowerPoint, Word)


Skills & Qualifications

  • Bachelor's degree preferred, but good work experience can substitute
  • Proven experience as an Administrative Assistant, Receptionist or similar role is a nice to have
  • Knowledge of office management systems and procedures
  • Proficiency in MS Office (MS Excel, MS Word and MS PowerPoint, in particular)
  • Excellent time management skills and the ability to prioritize work
  • Attention to detail and problem solving skills
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to multi-task
  • Ability to take ownership of responsibilities and see them through to completion
  • Ability to work independently and manage time and multiple tasks/deadlines/deliverables at once
  • Strong dedication to the team and excellent work ethic
  • Desire to contribute to the firm over the long haul, with the understanding that loyalty and hard work will be recognized in both compensation and responsibilities far more quickly than in a large "brand-name" firm


APPLICATION DETAILS

Start Date: As soon as possible.

Application Materials:

  • Resume
  • Non-AI Cover Letter
  • Answering a couple of questions on our online form


We do not use AI to review your application. When it is reviewed, it is reviewed by a human being, likely a senior one, at Sapling. This reflects the care with which we do all our work. At Sapling, you are a person in whose growth we are deeply vested - you are not a number, and not data for a large language model.


Sapling Financial Consultants is an equal opportunity employer that is committed to inclusion and diversity.