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Call Associate Jobs in Toronto, ON (NOW HIRING)

Imperial PFS

Bilingual Collection Associate

Toronto, ON · Remote

CA$45K - CA$52K/yr

Properly document call conversation on each specific accounts. * Contact clients in concerns to ... FOR OUR ASSOCIATES: * Getting started: We offer a comprehensive paid training program that will ...

Showcase

Sales Associate

Richmond Hill, ON · On-site

CA$17.60/hr

... Part-Time Associates! Our stores, teams and demonstrations bring the world's hottest products to ... call it retail-tainment! Founded in 1994, in Edmonton, Alberta, Showcase now is coast-to-coast in ...

Showcase

Sales Associate

Richmond Hill, ON · On-site

$17.60/hr

... Part-Time Associates! Our stores, teams and demonstrations bring the world's hottest products to ... call it retail-tainment! Founded in 1994, in Edmonton, Alberta, Showcase now is coast-to-coast in ...

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Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.
What are the most commonly searched types of Call jobs in Toronto, ON? The most popular types of Call jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Call Associate jobs? Cities near Toronto, ON with the most Call Associate job openings:
Call Associate jobs near you

Agency outbound call Specialist

Eric Gruscyk - Desjardins Insurance Agent

Oakville, ON

CA$40K - CA$45K/yr

Full-time, Contractor

Re-posted 23 days ago

Job description

Outbound call Specialist - Desjardins Agent Team Member

Location: Oakville, ON
Type: Full Time, Permanent

Position Overview:
A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Agency outbound call specialist - Desjardins Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities:

  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Provide prompt, accurate, and friendly customer service.
  • Work with the agent to establish and meet marketing goals.
  • Complete various projects in conjunction with Agency relationship manager.
  • Call warm leads to determine next steps for quoting.

Requirements:

  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Proactive in problem-solving
  • Dedicated to customer service
  • Ability to multi-task
  • Ability to make presentations to potential customers
  • Property & Casualty license (preferred/must be able to obtain)

Cover letter required with application.

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.