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Call Associate Jobs in Rhode Island (NOW HIRING)

Lifespan

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

Assists in training of new Call Center Associates as required. Performs other related duties as assigned. Handles and resolves customer complaints, concerns. Manages and escalates priority issues.

Brownhealth

$18 - $25.82/hr

Assists in training of new Call Center Associates as required.Performs other related duties as assigned.Handles and resolves customer complaints, concerns.Manages and escalates priority issues.

A-Line Staffing Solutions

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Call Center Associate Banker {170180}

Lincoln, RI · On-site

$26/hr

Call Center Associate Banker (2nd Shift) Location: Lincoln, RI (On-site) Type: Direct Hire | Full-Time (40 hrs/week) Pay: $26.00/hour (W2) Openings: 10 Schedule: Tuesday-Friday 12:00 PM-9:00 PM ...

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Call Associate information

What are the key skills and qualifications needed to thrive as a Call Associate, and why are they important?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by Call Associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are Call Associates?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, resolve issues, and process transactions. They use communication skills and customer service tools to assist clients efficiently and often work in a team environment with performance metrics to meet service goals.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Rhode Island? The most popular types of Call jobs in Rhode Island are:
What cities in Rhode Island are hiring for Call Associate jobs? Cities in Rhode Island with the most Call Associate job openings:
Call Associate jobs near you
Call Center Associate Banker {170180}

Call Center Associate Banker {170180}

A-Line Staffing Solutions LLC

Lincoln, RI

$26/hr

Other

Posted 15 days ago

Job description

A-Line Staffing is now hiring a Call Center Associate Banker (2nd shift) in Lincoln, RI . The Call Center Associate Banker would be working for a Fortune 500 company and has career growth potential. Full time / 40+ hrs/wk.

If interested in this Call Center Associate Banker (2nd shift) position, contact Milos Pavlovic at 586-788-7509 or mpavlovic@alinestaffing.com Call Center Associate Banker (2nd shift) Compensation: pay $26.00/hr Call Center Associate Banker (2nd shift) Highlights: Direct Hire; required availability: Tuesda y–Friday 12:00 PM–9:00 PM + Saturday 11:00 AM–8:00 PM (includes weekends/holidays as needed) Call Center Associate Banker (2nd shift) Responsibilities Assist clients through incoming calls related to credit and short-term lending Ask probing questions to understand client needs and financial goals; recommend solutions Address servicing needs and identify sales opportunities (cards, lending, checking/savings) Create customized solutions to resolve questions/concerns and improve client experience Make referrals to internal partners when needed for additional/licensed solutions Manage risk on transactions using available tools and processes Call Center Associate Banker (2nd shift) Requirements: High School Diploma/GED; attendance mandatory first 90 days Comfortable working on-site in Lincoln, RI Comfortable receiving coaching/feedback; adaptable to change and new processes/technology Intermediate computer proficiency Strong organization, decision-making, and problem-solving skills Ability to communicate clearly, build rapport, and handle objections with empathy Call Center Associate Banker (2nd shift) Preferred Qualifications Financial services and/or banking experience Call center experience (phone/chat/video) Sales experience (cross-sell/upsell/referrals) Experience managing high client volume (ex: Personal Banker) If you think this Call Center Associate Banker (2nd shift) position is a good fit, reach out—call, email, or apply. *

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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