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Call Associate Jobs in Rhode Island (NOW HIRING)

Brownhealth

Call Center Contact Associate

Warwick, RI

$18 - $25.82/hr

SUMMARY Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY: Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

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Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What cities in Rhode Island are hiring for Call Associate jobs?

Cities in Rhode Island with the most Call Associate job openings:

Call Associate jobs near you

Call Center Contact Associate

Brown University Health

Pawtucket, RI • On-site

$18 - $25.82/hr

Other

Posted 5 days ago

Brown University Health rating

6.9

Company rating: 6.9 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

459th of 887 rated healthcare providers

Job description

Patient Scheduler

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create complete patient accounts: demographic and insurance information. Highly organized in working referral lists to ensure timely scheduling of appointments. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Principal Duties And Responsibilities:

  • Accurately register patients and schedule appointments following established schedule templates.
  • Manage large volumes of inbound and outbound calls in a timely manner.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Maintain proper record of all interactions with customers in EMR for tracking purposes.
  • Serve as a central link of communication between patients, medical staff and the general public.
  • Operate computer and IT equipment properly.
  • Keeps equipment operational by following established procedures; reporting malfunctions.

Education:

  • High school diploma or GED.

Experience:

  • Proficient in relevant computer applications.
  • Knowledge of customer service practices and principles.
  • Excellent data entry and typing skills.
  • Ability to handle stressful situations appropriately.
  • Ability to speak clearly and concisely.
  • Ability to read, understand and follow oral and written instructions given in English.
  • Bi-lingual is preferred but not required.
  • Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.).
  • Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.
  • Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers.

Pay Range:

$18.00-$25.82

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Providence-208 Collyer Street - 208 Collyer Street Providence, Rhode Island 02904

Work Type:

M-F 8:30a-5p

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No

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