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Call Associate Jobs in Providence, RI (NOW HIRING)

Kelly Services

Call Center

Stoughton, MA

$21/hr

Associates are responsible for handling a high volume of inbound and outbound calls while providing accurate information, resolving inquiries, and delivering outstanding customer service. This role ...

New

Kelly Services

Call Center

Stoughton, MA

$21/hr

Associates are responsible for handling a high volume of inbound and outbound calls while providing accurate information, resolving inquiries, and delivering outstanding customer service. This role ...

New

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All JobsCall Associate JobsCall Associate Jobs in Providence, RI

Call Associate information

See Providence, RI salary details

$9

$19

$32

How much do call associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for call associate in Providence, RI is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.38 per hour, depending on experience, location, and employer.

What are Call Associates?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

How to get hired in a call center?

To get hired as a call associate, candidates should have strong communication skills, basic computer proficiency, and a customer service mindset. Preparing a professional resume highlighting relevant experience and practicing common interview questions can improve chances. Many employers also require a high school diploma or equivalent and may conduct background checks or assessments.

How can I make 2000 a week working from home?

A Call Associate can potentially earn $2,000 a week by working full-time hours, often requiring strong communication skills, experience, and sometimes performance-based incentives. Achieving this income may involve handling high call volumes, upselling, or working for companies that offer competitive pay and bonuses, often with flexible schedules and remote tools. However, such earnings are typically associated with senior roles or specialized customer service positions.

What jobs pay 4000 a week without a degree?

A Call Associate typically does not earn $4,000 weekly without significant experience or commission-based incentives. High-paying roles that can reach this level without a degree include sales positions, real estate agents, or certain skilled trades like plumbing or electrical work, which rely more on experience and certifications than formal education. These jobs often require strong communication skills, certifications, or licensing, and may involve commission or performance-based pay structures.

What are some common challenges faced by Call Associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, resolve issues, and process transactions. They use communication skills and customer service tools to assist clients efficiently and often work in a team environment with performance metrics to meet service goals.

What are the key skills and qualifications needed to thrive as a Call Associate, and why are they important?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.
Call Associate jobs near you
Call Center Associate (Full-Time)

Call Center Associate (Full-Time)

GREATER NEW BEDFORD COMMUNITY HEALTH CENTER

New Bedford, MA • On-site

$20 - $24.20/hr

Full-time

Posted 20 days ago

Job description

POSITION SUMMARY:
Mondays - Fridays : 9:30 am - 6pm.
Call center associates (CCA) are vital to the care provided to patients of the Health Center. Greeting callers in a welcoming tone, listening to the caller and understanding the reasons for their call is the first critical part of a CCAs role. After identifying the reason for the call and the caller/patients identity, our CCAs will help patients who need appointments scheduled, rescheduled or cancelled; need information about the Health Center or a provider; answer general questions that can be found in the patients record. When a CCA cannot answer a question or help the caller, he/she will transfer the call to another associate within the organization who can provide assistance. CCAs will follow all HIPAA policies and procedures as well as clinical protocols to ensure patient safety as well as secure protected health information.
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:
  1. Greets all callers to the Health Center promptly and in a welcoming manner.
  2. Listens to the callers needs and identifies the reason for his/her call.
  3. Assists patients with scheduling, rescheduling and cancelling Adult Medicine appointments.
  4. In accordance with clinical and HIPAA policies and procedures, answers caller questions when appropriate. Routes all other calls to the appropriate group or employee who can assist the caller.
  5. Takes messages for staff as needed and ensures staff receive urgent messages within five minutes.
  6. Calls answering service each morning to open switchboard and check for messages that need to be forwarded to internal departments.
  7. Ensures that switchboard is turned over every evening to the answering service. Verifies the transfer was done accurately by calling the main number to see if the service picks up.
  8. Uses overhead paging appropriately when unable to reach staff at their extension(s).

REQUIRED KNOWLEDGE & SKILLS:
  • Bilingual in English and Portuguese or Spanish is required.
  • Must possess strong customer service skills.
  • Prior experience as a medical secretary or medical assistant is a plus.

REQUIRED EDUCATION & OTHER CREDENTIALS:
  1. Education:High School diploma or equivalent is required.
  2. Experience: A minimum of two years call center or customer service experience is required
  3. Certification/Licensure: None required.
  4. Software/Hardware: Knowledge of electronic health record software is preferred.

  1. High School diploma or equivalent. Minimum one year of technical training in relevant field.
  2. Ability to recognize those patients who are in distress and take appropriate action.
  3. 2-4 years experience as a receptionist working in a relevant field.
  4. Strong verbal, organizational and interpersonal skills.
  5. Bilingual in Spanish/Portuguese required.

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