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Call Associate Jobs in Providence, RI (NOW HIRING)

Soni Resources

Call Center Representative

Stoughton, MA · On-site

$22.50/hr

High school diploma or equivalent (associate's or bachelor's degree is a plus). * Previous call center or customer service experience preferred. * Strong verbal and written communication skills.

New

Soni Resources

Call Center Representative

Stoughton, MA · On-site

$22.50/hr

High school diploma or equivalent (associate's or bachelor's degree is a plus). * Previous call center or customer service experience preferred. * Strong verbal and written communication skills.

New

Brownhealth

Call Center Contact Associate

Warwick, RI · On-site

$18 - $25.82/hr

SUMMARY Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY: Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

Brownhealth

Call Center Contact Supervisor

Providence, RI · On-site

$50K - $83K/yr

Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the ...

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Call Associate information

See Providence, RI salary details

$9

$19

$32

How much do call associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call associate in Providence, RI is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.38 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

Call Associate jobs near you

Call Center Associate

Greater New Bedford Health Ctr

New Bedford, MA • On-site

$20 - $24.20/hr

Other

Posted 14 days ago

Job description

Call Center Associate

Hot Job

New Bedford MA - New Bedford, MA 02740

Overview

Salary Range $20.00 - $24.20 Hourly Level Entry Position Type Full Time Education Level High School

Description

POSITION SUMMARY: 32 hours per week, Monday - Thursday 8:30AM - 5PM

Call center associates (CCA) are vital to the care provided to patients of the Health Center. Greeting callers in a welcoming tone, listening to the caller and understanding the reasons for their call is the first critical part of a CCAs role. After identifying the reason for the call and the caller/patients identity, our CCAs will help patients who need appointments scheduled, rescheduled or cancelled; need information about the Health Center or a provider; answer general questions that can be found in the patients record. When a CCA cannot answer a question or help the caller, he/she will transfer the call to another associate within the organization who can provide assistance. CCAs will follow all HIPAA policies and procedures as well as clinical protocols to ensure patient safety as well as secure protected health information.

ESSENTIAL FUNCTIONS:

  • Greets all callers to the Health Center promptly and in a welcoming manner.
  • Listens to the callers needs and identifies the reason for his/her call.
  • Assists patients with scheduling, rescheduling and cancelling Adult Medicine appointments.
  • In accordance with clinical and HIPAA policies and procedures, answers caller questions when appropriate.
  • Routes all other calls to the appropriate group or employee who can assist the caller.
  • Takes messages for staff as needed and ensures staff receive urgent messages within five minutes.
  • Calls answering service each morning to open switchboard and check for messages that need to be forwarded to internal departments.
  • Ensures that switchboard is turned over every evening to the answering service. Verifies the transfer was done accurately by calling the main number to see if the service picks up.
  • Uses overhead paging appropriately when unable to reach staff at their extension(s).

REQUIRED KNOWLEDGE & SKILLS:

Bilingual in English and Portuguese or Spanish is required. Must possess strong customer service skills. Prior experience as a medical secretary or medical assistant is a plus.

REQUIRED EDUCATION & OTHER CREDENTIALS:

Education : High School diploma or equivalent is required. Experience: A minimum of two years call center or customer service experience is requiredCertification/Licensure: None required. Software/Hardware: Knowledge of electronic health record software is preferred.

Qualifications
  1. High School diploma or equivalent. Minimum one year of technical training in relevant field.
  2. Ability to recognize those patients who are in distress and take appropriate action.
  3. 2-4 years experience as a receptionist working in a relevant field.
  4. Strong verbal, organizational and interpersonal skills.
  5. Preferrable Bi/Trilingual in Spanish and Portuguese.

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