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Call Associate Jobs in Providence, RI (NOW HIRING)

Sturdy Health

Neurologist - Per Diem Call Coverage

Attleboro, MA · On-site

$329K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Weekend call coverage includes Friday through Sunday, or option for Saturday through Sunday ... Our ambulatory network, Sturdy Memorial Associates, is made up of over 30 practices, all within a ...

Zurich NA

Claims Call Centre Representative

Providence, RI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience ... call center experience * Strong data entry skills and the ability to type 32 WPM or more

Ryan Herco Products Corp.

Warehouse Associate

Coventry, RI · On-site

$16 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Warehouse Associate Ryan Herco Flow Solutions is the leading nation-wide distributor of fluid ... Provide frontline customer service at "Will-Call" counter, entering orders and answers questions ...

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Call Associate information

See Providence, RI salary details

$9

$19

$32

How much do call associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call associate in Providence, RI is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.38 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

Call Associate jobs near you

Call Center Contact Supervisor

Brown University Health

Providence, RI • On-site

$50K - $83K/mo

Full-time

Posted 25 days ago

Brown University Health rating

6.9

Company rating: 6.9 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

457th of 887 rated healthcare providers

Job description

SUMMARY: Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the development of policies and procedures related to assigned departmental activities, including process improvements. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES: Interviews, hires, assigns, trains and evaluates staff. Provides guidance and enforces a continuous Contact Center Associate training program. Analyzes employee productivity reports, absence reports and performance for quality and performance improvement.Maintain a procedure manual to define the Contact Center and the Contact Center associates’ responsibilities. Recommend and draft new or revise policies and procedures as needed.Conducts periodic individual and/or group staff meetings; maintains minutes. Keep all sources of information updated, orderly and accessible. Respond to and resolve customer (internal and external) complaints about Contact Center services.Monitor expenses against budget; prepare payroll; order supplies.Perform duties of a Contact Center associate when necessary.Maintain quality assurance, safety, environmental and infection control in accordance with established hospital department policies, procedures and objectives.Provide a positive work environment. Provide support and positive feedback.Must be flexible.Perform other related duties as required. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:Equivalent to a High School DiplomaEXPERIENCE:Minimum 5 years of experience in a Contact/Call Center Environment. Supervisory experience PreferredExcellent communications / language skills.Computer Skill Level: Proficient SUPERVISORY RESPONSIBILITYupervises up to 30 FTEs.

Pay Range:

$50,523.20-$83,345.60

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.


Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

8:30am-5:00pm M-F

Work Shift:

Day

Daily Hours: 

8 hours

Driving Required:

No

What Brown University Health employees say

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