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Call Associate Jobs in Rhode Island (NOW HIRING)

Carmax

Sales Associate

Cranston, RI · On-site

$19 - $28.50/hr

  • PTO

Join us in creating a better future- for our company, our customers, and the communities we call ... Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to ...

Ryan Herco Flow Solutions

Warehouse Associate

Coventry, RI · On-site

$16 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We need a talented individual for a Warehouse Associate for Ryan Herco Flow Solutions ... Provide frontline customer service at "Will-Call" counter, entering orders and answers questions ...

Ryan Herco Flow Solutions

Warehouse Associate

Coventry, RI

$15.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We need a talented individual for a Warehouse Associate for Ryan Herco Flow Solutions ... Provide frontline customer service at Will-Call" counter, entering orders and answers questions and ...

Tailored Brands

Retail Sales Associate Part Time

Cranston, RI · On-site

$14.50 - $16.75/hr

Retail Sales Associate - Part-time We invest in our people and continuously work towards fostering ... What You Bring: • Customer service - or as we call it - culture of customer-obsession by being ...

Showcase

Retail Sales Associate

Providence, RI · On-site

$15.25 - $17.50/hr

We're excited to announce openings for Part-Time Sales Associates right here in Providence, RI ... call it retail-tainment! Founded in 1994, in Edmonton, Alberta, Showcase now is coast-to-coast in ...

Showcase

Retail Sales Associate

Providence, RI

We're excited to announce openings for Part-Time Sales Associates right here in Providence, RI ... call it retail-tainment! Founded in 1994, in Edmonton, Alberta, Showcase now is coast-to-coast in ...

Showcase

Retail Sales Associate

Providence, RI

We're excited to announce openings for Part-Time Sales Associates right here in Providence, RI ... call it retail-tainment! Founded in 1994, in Edmonton, Alberta, Showcase now is coast-to-coast in ...

Lap of Love

Part-Time House Call Veterinarian

Warwick, RI · On-site

$55K/yr

Join Lap of Love as an In-Home, Associate Veterinarian in Providence, RI and surrounding areas. Imagine a veterinary role that honors your time, supports your well-being, and reconnects you with the ...

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All JobsCall Associate JobsCall Associate Jobs in Rhode Island

Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What cities in Rhode Island are hiring for Call Associate jobs?

Cities in Rhode Island with the most Call Associate job openings:

Call Associate jobs near you

Toyota of Smithfield Automotive Retention Associate

Balise Auto

Smithfield, RI • On-site

$16 - $23/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 5 days ago

Job description

Toyota of Smithfield Automotive Retention Associate

Toyota of Smithfield - Smithfield, RI 02917

Overview

Salary Range $16.00 - $23.00 Hourly

Description

Retention Center Associate (Call Center)

This role is a key member to the Balise Service department with a focus on overall customer satisfaction and retention.

Job Description:

  • Working at the Dealership's facility to ensure efficient turnaround with guests' calls.
  • Answer inbound calls.
  • Schedule appointments for our service departments.
  • Confirm appointments and follow up on customer satisfaction.
  • Introduce new customers to the benefits of doing business with Balise.
  • Educating customers about their vehicle needs and other questions they may have.
  • Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals.
  • Other duties assigned by managers.

Environmental & Physical Requirements:

  • While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear.
  • While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds.

Benefits Include:

  • Health, dental, life and disability insurance
  • 401(k) with company match
  • Flexible spending accounts
  • Paid Time-Off
Qualifications

Skills & Requirements:

  • Excellent customer service skills
  • Ability to learn product knowledge & upsell customers on services.
  • Answer phone calls
  • Flexible training & work schedule
  • Basic computer skills are required.
  • Ability to multi-task.

Apply