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Call Associate Jobs in Florida (NOW HIRING)

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

Our Call Centers offers employment opportunities that support a variety of our businesses ... This position also provides leadership by delegating and empowering associates, recognizing and ...

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

Our Call Centers offers employment opportunities that support a variety of our businesses ... This position also provides leadership by delegating and empowering associates, recognizing and ...

Adecco

Bilingual Spanish Call Center Agent

Tampa, FL · Remote

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If Bilingual Call Center Agent sounds like something you would be interested in, and you meet the ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

Entertainment Travel Associates

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Entertainment Travel Associates

Call Center Agent

Tampa, FL · On-site

$13.75 - $18/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Entertainment Travel Associates

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Associate degree, Certification or Equivalent Combination of Training and Experience * Proven experience in debt collection, call center operations, or financial services management, with a minimum ...

Collabera

Call Center Representative

Sarasota, FL

$15.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative Location: Sarasota, Florida 34237 Duration: 2+ months Start date: ASAP ... Customer Service, Customer support representative, customer support associate, Inbound calls.

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

Associate degree, Certification or Equivalent Combination of Training and Experience * Proven experience in debt collection, call center operations, or financial services management, with a minimum ...

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All JobsCall Associate JobsCall Associate Jobs in Florida

Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Florida?

The most popular types of Call jobs in Florida are:

What cities in Florida are hiring for Call Associate jobs?

Cities in Florida with the most Call Associate job openings:

Call Associate jobs near you

Remote Call Center Representative

TechOp Solutions International

Pompano Beach, FL • On-site, Remote

$15 - $18.75/hr

Full-time

Posted 13 days ago

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside within Pompano Beach, FL or nearby cities.
Duties:
  • Answer and track incoming calls
  • Prepare and submit accurate, detailed reports in government systems
  • Accurately record all details in accordance with procedures
  • Conduct database and open-source research
  • Route and escalate calls appropriately
  • Other duties, as assigned

Requirements
  • 3 + years experience in a call center
  • Associates Degree (Preferred ), High school diploma or equivalent is required
  • Proven ability to multitask simultaneously communicating and inputting data
  • Strong written and verbal communication skills
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience in handling sensitive information

Apply