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Call Associate Jobs in Orlando, FL (NOW HIRING)

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

SFP Health Group (The Doctors Center | Soni Family Practice | Elite Associates | ENT Associates) Job title: Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

SFP Health Group (The Doctors Center | Soni Family Practice | Elite Associates | ENT Associates) Job title: Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center ...

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

Our Call Centers offers employment opportunities that support a variety of our businesses ... This position also provides leadership by delegating and empowering associates, recognizing and ...

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

Our Call Centers offers employment opportunities that support a variety of our businesses ... This position also provides leadership by delegating and empowering associates, recognizing and ...

IonTuition

Call Center Supervisor

Winter Park, FL · Remote

$50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a team of Associates to include selection, work allocation, training, coaching and mentoring ... Mentor team members with regard to their quality of work and call/queue management * Provide team ...

IonTuition

Call Center Supervisor

Winter Park, FL · Remote

$50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a team of Associates to include selection, work allocation, training, coaching and mentoring ... Mentor team members with regard to their quality of work and call/queue management * Provide team ...

MDS Communications

Remote Call Center Associate

Orlando, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Remote Call Center Associate

Orlando, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Remote Call Center Associate

Orlando, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Remote Call Center Associate

Orlando, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Concert Golf Partners

Call Center Concierge

Lake Mary, FL · On-site

$19 - $21/hr

Associate's or Bachelor's degree preferred. * Experience: Previous experience in a call center, customer service, or hospitality/country club role is a plus. * Communication Skills: Excellent verbal ...

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Call Associate information

See Orlando, FL salary details

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How much do call associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call associate in Orlando, FL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.85 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are the most commonly searched types of Call jobs in Orlando, FL?

The most popular types of Call jobs in Orlando, FL are:

What cities near Orlando, FL are hiring for Call Associate jobs?

Cities near Orlando, FL with the most Call Associate job openings:

Call Associate jobs near you

Call Center Specialist

SFP Health Group

Clermont, FL • On-site

$15 - $18.75/hr

Other

Re-posted 17 days ago

Job description

Company: SFP Health Group
(The Doctors Center | Soni Family Practice | Elite Associates | ENT Associates)
Job title: Call Center Specialist
Division/Department: Clinic Operations
Reports to: Call Center Manager
Job Summary:
The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group entities. This role supports appointment scheduling, patient inquiries, care coordination, and administrative follow-up while ensuring an exceptional patient experience. The specialist must demonstrate strong multitasking abilities, professionalism, and efficiency in a fast-paced healthcare environment.
Essential Duties and Responsibilities:
Patient Interaction & Call Management:

  • Answer high-volume inbound calls and provideaccurate,timely, and professional responses to patient inquiries.
  • Triage patient calls todeterminetheappropriatelevelof care and routing.
  • De-escalate patient concerns and provide effective resolution with empathy and professionalism.
  • Build strong patient relationships and deliver a high-quality patient experience.
Scheduling & Administrative Support
  • Schedule, reschedule, and cancel appointments accurately across all SFP Health Group entities.
  • Work theOnline Scheduling Sheet dailyto ensure all scheduling needs are addressed.
  • Assistwith patient needs including referrals, prior authorizations, lab results, prescription refills, and eligibility verification.
  • Maintain accuracy of patient records and update information as needed.
Call Center Performance Expectations
  • Maintain aminimum of 80 calls answered dailyas a baseline expectation; team members are expected to exceed this as call volume requires.
  • Complete all assignedvoicemail tasks daily andin a timely manner.
  • Actively manage andwork ontheChase Listto ensure follow-ups and pending items are completed.
  • Utilize downtime between calls productively to complete assigned administrative tasks.
  • Actively manage and work on the Online Scheduling sheet to ensurevisitsare correctly scheduled.
  • Ensure thatall daily responsibilities are completed bythe endofthe day.
Patient Engagement & Retention
  • Educate patients on services, preventative care, and follow-up appointments.
  • Promote wellness programs and clinic services.
  • Identify and address causes of no-shows and assist in reducing missed appointments.
  • Ensuretimelypatient engagement, especially within early enrollment periods.
Documentation & Collaboration
  • Document all patient interactions accurately in the EHR system.
  • Close out open tasks and encounters daily to ensure continuity of care.
  • Collaborate with clinical and administrative teams to improve patient outcomes and experience.
Training & Professionalism
  • Support onboarding and training of new team members.
  • Maintain professionalism, confidentiality, and compliance with HIPAA standards.
  • Demonstrate respect and courtesy to patients, families, and staff at all times.
Knowledge, Skills, and Abilities
  • Strong understanding of healthcare workflows and patient coordination.
  • Proficiencyin EHR systems (Athena or similar preferred).
  • Excellent communication and active listening skills.
  • Strong multitasking and organizational abilities.
  • Ability to work in a fast-paced, high-volume environment.
  • Customer-service driven mindset with empathy and problem-solving skills.
  • Proficient in Microsoft Office and general computer systems.
Qualifications
  • High School Diploma or equivalent required.
  • Medical Assistant certification preferred.
  • Minimum3+ years of customer service experience, preferably in a call center or healthcare setting.
  • Minimum1+ year of Medical Assistant or healthcare experiencepreferred.
  • Bilingual (English/Spanish) preferred.

Physical & Mental Requirements: (check all that apply)
Ability to stand or sit for extended periods of time.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Occasionally requires exposure to communicable diseases or bodily fluids.
Occasional travel for clinic activities may be required.
The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Review by: Call Center Manager & Regional Director of Operations
Approved by: Date: 5/1/2026

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