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Call Associate Jobs in Jacksonville, FL (NOW HIRING)

Express

Sales Associate

Saint Augustine, FL

$12.25 - $16.75/hr

If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com ...

Carmax

Supply Associate

Jacksonville, FL · On-site

$21.30 - $25.14/hr

Join us in creating a better future- for our company, our customers, and the communities we call ... Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to ...

Carmax

Supply Associate

Jacksonville, FL

$21.30 - $25.14/hr

Join us in creating a better future- for our company, our customers, and the communities we call ... Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to ...

CarMax, Inc.

Supply Associate

Jacksonville, FL · On-site

$21.30 - $25.14/hr

Join us in creating a better future- for our company, our customers, and the communities we call ... Associates that are considered full-time hourly or commission/incentive eligible: * To earn up to ...

Carmax

Supply Associate

Fernandina Beach, FL · On-site

$18.50 - $25.80/hr

Join us in creating a better future- for our company, our customers, and the communities we call ... In Washington, part-time Associates receive sick leave consistent with state law. Part-time ...

Carmax

Supply Associate

Jacksonville, FL · On-site

$18.50 - $25.80/hr

Join us in creating a better future- for our company, our customers, and the communities we call ... In Washington, part-time Associates receive sick leave consistent with state law. Part-time ...

Carmax

Supply Associate

Jacksonville Beach, FL · On-site

$18.50 - $25.80/hr

Join us in creating a better future- for our company, our customers, and the communities we call ... In Washington, part-time Associates receive sick leave consistent with state law. Part-time ...

Carmax

Supply Associate

Yulee, FL · On-site

$18.50 - $25.80/hr

Join us in creating a better future- for our company, our customers, and the communities we call ... In Washington, part-time Associates receive sick leave consistent with state law. Part-time ...

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All JobsCall Associate JobsCall Associate Jobs in Jacksonville, FL

Call Associate information

See Jacksonville, FL salary details

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How much do call associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call associate in Jacksonville, FL is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Jacksonville, FL?

The most popular types of Call jobs in Jacksonville, FL are:

What cities near Jacksonville, FL are hiring for Call Associate jobs?

Cities near Jacksonville, FL with the most Call Associate job openings:

Call Associate jobs near you

Guest Services Representative/Call Center

Compass Rose Foundation

Jacksonville, FL

$14.75 - $18.50/hr

Full-time

Re-posted 19 days ago

Job description

Jones Technical Institute (J-Tech) is a Non-profit Trade school located in Jacksonville, FL and we are searching for professionals to fill positions in our Admissions Department specifically in our Guest Service Center.  In this role you will have the opportunity to help prospective students by scheduling interviews with members of our Admissions team. You will have a major role in growing the schools population and being part of a growing school.

Essential duties and responsibilities:

  • Ensure prompt communication via phone or text message with all inquiries that come into the campus via phone or internet.
  • Correspond and follow-up with prospective students utilizing admissions tools such as phone calls, texting, appointment reminder cards, e-mails, etc. until the student has been interviewed at the campus.
  • Learn and become proficient in the Verity client management software system to record accurate data to assist all departments (Advertising, GSC, Admissions, Financial Aid etc.)
  • Achieve individual minimum appointment setting, interview, and Personally Developed Lead (PDL)/Referral generation goals established on a monthly, quarterly, and campaign basis by the President.
  • Assist the admissions department as a team in achieving all daily, monthly and campaign goals.
  • Ensure success by initiating referral interviews.
  • Maintain effective communication with the admissions team and management team.
  • Complete individual daily and weekly reports about performance activity as required.
  • Participate in monthly or quarterly product knowledge meetings.
  • Participate in continuous individual and group training sessions.
  • Participation in various school functions such as, but not limited to, orientation, open houses, and Guerrilla Marketing as needed.
  • Represent the college in a professional and positive manner by attending and participating in various recruitment functions on site as requested.

Education and skills required: 

  • Associates Degree is preferred but relevant experience will be considered.
  • Previous call center,  or appointment setting experience preferred.
  • Previous work experience in a sales related field preferred
  • Excellent communication skills
  • Ability to problem solve proactively.
  • Organizational and time management skills a must
  • The ability to exhibit excellent active listening skills and work in an open, team environment.

Work environment/physical demands:

  • Be able to work evenings and weekends, as necessary.
  • Ability to sit for eight to ten hours while communicating in a call center environment.

QUALITIES OF A GUEST SERVICE CENTER REPRESENTATIVE

  1. Passion to help people.
  2. Enthusiasm
  3. Ability to motivate others.
  4. Confident
  5. Self-Motivated
  6. Must be able to shut out external distractions to ensure goals are met.
  7. Have a sense of urgency.
  8. Believe in your product.
  9. Ability to accept constructive criticism.
  10. Possess and demonstrate a positive attitude.
  11. Ability to set and reach personal goals.
  12. Ability to relate well to people.
  13. Demonstrates active listening skills.
  14. Ability to professionally confront and motive prospective students. 
  15. Professional appearance
  16. Willingness to learn.
  17. Competitive drive
  18. Tenacity
  19. Clear effective communicator