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Call Answering Service Jobs (NOW HIRING)

WhiteCoat Locums

Endocrinology Physician

Bellingham, WA · On-site

$225/hr

Through October 20, 2026 Positions Needed: 1 FTE: 0.5 0.6 Schedule Monday Friday 8:00 AM 5:00 PM Flexible coverage options: 2.5 3 days per week OR 1 2 weeks per month Call Answering service pager ...

Brownhealth

$18 - $25.82/hr

Responsible for taking complete messages for all Answering Service Clients and responding to a high ... Assists in training of new Call Center Associates as required.Performs other related duties as ...

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Call Answering Service information

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How much do call answering service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call answering service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Answering Service vs Receptionist?

AspectCall Answering ServiceReceptionist
CredentialsMinimal; training on call handling and scriptsHigh school diploma or equivalent; may have customer service training
Work EnvironmentRemote or centralized call centersFront desk or office reception area
Employer & Industry UsageBusinesses across industries needing call managementOffice settings, healthcare, hotels, corporate offices
Primary RoleAnswering calls, taking messages, routing callsGreeting visitors, managing front desk, administrative tasks

While both roles involve communication and customer interaction, a Call Answering Service primarily handles inbound calls remotely, focusing on message taking and call routing. A Receptionist works onsite, managing in-person visitors and administrative duties. Both are essential for business communication but serve different operational needs.

What are some common challenges faced by professionals working in a call answering service, and how can they be managed?

Professionals in a call answering service often encounter high call volumes, handling diverse customer inquiries, and occasionally dealing with difficult or upset callers. Managing these challenges requires strong communication skills, patience, and effective stress management techniques. Many companies provide regular training, team support, and scripts to help agents maintain quality and consistency. Collaboration with supervisors and colleagues is also common, especially when escalating complex calls or seeking feedback for continuous improvement.

What is a call answering service?

A call answering service is a professional service where trained operators answer telephone calls on behalf of businesses or individuals. These services can handle tasks such as taking messages, forwarding calls, scheduling appointments, and providing basic information to callers. They are commonly used by businesses that want to ensure all incoming calls are answered promptly, even outside of regular business hours. This helps improve customer service, reduce missed opportunities, and allows staff to focus on other important tasks.

What are the key skills and qualifications needed to thrive as a Call Answering Service Representative, and why are they important?

To thrive as a Call Answering Service Representative, you need excellent verbal communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call-routing platforms is commonly required. Outstanding listening abilities, patience, and professionalism help representatives provide exceptional customer experiences. These skills ensure accurate message taking, efficient problem resolution, and positive client interactions in a fast-paced environment.
More about Call Answering Service jobs
What cities are hiring for Call Answering Service jobs? Cities with the most Call Answering Service job openings:
What states have the most Call Answering Service jobs? States with the most job openings for Call Answering Service jobs include:
What job categories do people searching Call Answering Service jobs look for? The top searched job categories for Call Answering Service jobs are:
Call Answering Service jobs near you
Infographic showing various Call Answering Service job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 94% Full Time, 1% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Hawaii-Associate-Japanese Answering Service

JTB Group

Honolulu, HI • On-site

$17 - $22.50/hr

Full-time

Posted 2 days ago

Job description

JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainment and travel services. JTB Hawaii Travel continues to develop and integrate its expertise, experience and synergy in travel planning, destination promotion and event management as it seeks to further solidify its position as a full-fledged destination management company (DMC).
JTB Hawaii Travel, LLC
Job Description
[This is a Remote position - 24 hours/7 days a week - full-time positions must be available to work all shifts, days and nights]
Dayforce Code: Hawaii-Associate-Japanese Answering Service
Pay Range: $17.00 to $22.50 hourly
Japanese Answering Service department is a 24-hour Japanese call center support service for our industry partners.
PRIMARY RESPONSIBILITIES: Assist customers as the Japanese Answering Service client's service desk by providing information on various inquiries. Handle the sale and booking of optional tours and golf activities via telephone, email, and website.
Essential Job Functions
Percentage
Time Spent
Essential Job Functions
80%
Customer service:
  1. Use telephone, email, and website platforms to provide customer service and manage bookings for business partners and their customers. Upsell and book any additional services.

20%
Reporting:
  1. Complete daily reports at the end of each call.
  2. Communicate any situations requiring follow-up to the incoming shift.
  3. Escalate situations to management, as needed.

Other Duties:
  1. Performs special projects and other miscellaneous duties as assigned by management.

Minimum Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
  1. High school diploma; or equivalent combination of education and experience.
  2. Possess more than 1 year of experience in the travel industry or equivalent skills.

Skills and Knowledge
  1. Must be able to speak, read and write in English and Japanese.
  2. Possess knowledge of the tour industry, tour movements, and arrangements; possess understanding of Japanese culture and etiquette.
  3. Possess working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment.
  4. Possess accurate math skills including usage of 10-key calculator, to be able to compute rates, ratios, and percentages.

Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Working Hours:
  1. Normal business hours: 24 hours, Sunday - Saturday, including holidays
  2. Regular attendance is required for this position and you may be required to work after normal business hours and/or on weekends.

Working Environment:
  1. Air-conditioned office and/or remote workplace.
  2. Subject to varying weather conditions, up to and including, noise, pollution, dust, fumes and vehicle exhaust.

Equipment Used:
  • General office equipment including phones, fax, copier, personal computer, scanner, etc.
  • Software includes the use of Windows operating system, MS Office.

Physical and Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  1. Flexible in reacting to challenging situations and able to solve problems and complaints in a professional and timely manner.
  2. Must be self-motivated and resourceful; is willing to learn and find the resources to complete the job and/or respond to customer inquiries.
  3. Constant - sitting, grasping, handling, finger dexterity;
  4. Constant - vision and hearing;
  5. Seldom - standing, walking, bending, forward reaching, twisting, overhead reach;
  6. Not applicable - eye-hand-foot coordination, pushing, pulling, lifting, carrying less than 25 pounds, pulling, lifting, carrying 25 or more pounds, running, crawling, squatting, kneeling, stooping, crouching, climbing, side .bending.

Communication Demands
  1. Constant - talking and written communication to customers and outside trade persons, talking on the telephone to customers and outside trade persons/vendors;
  2. Frequent - talking and written communication to co-workers, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading;
  3. Not applicable - supervising others, training/giving verbal instructions, visiting/working at different worksites.

To submit an application, click on the Apply button at the top of this page. JTB Hawaii Travel, LLC is a drug free workplace and an Equal Opportunity Employer.

Apply