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Call Answering Service Jobs (NOW HIRING)

CareerNation

Call Center Agent

Poughkeepsie, NY · On-site

$14.75 - $19.50/hr

Call Center Agent (78025) Location : Poughkeepsie, NY Schedule : M-F 9:30 am - 6:00 pm & Rotating ... Keeps answering service advised to covering physicians, physician telephone pagers and telephone ...

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Call Answering Service information

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How much do call answering service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call answering service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a call answering service?

A call answering service is a professional service where trained operators answer telephone calls on behalf of businesses or individuals. These services can handle tasks such as taking messages, forwarding calls, scheduling appointments, and providing basic information to callers. They are commonly used by businesses that want to ensure all incoming calls are answered promptly, even outside of regular business hours. This helps improve customer service, reduce missed opportunities, and allows staff to focus on other important tasks.

What are some common challenges faced by professionals working in a call answering service, and how can they be managed?

Professionals in a call answering service often encounter high call volumes, handling diverse customer inquiries, and occasionally dealing with difficult or upset callers. Managing these challenges requires strong communication skills, patience, and effective stress management techniques. Many companies provide regular training, team support, and scripts to help agents maintain quality and consistency. Collaboration with supervisors and colleagues is also common, especially when escalating complex calls or seeking feedback for continuous improvement.

What are the key skills and qualifications needed to thrive as a call answering service representative, and why are they important?

To thrive as a Call Answering Service Representative, you need excellent verbal communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call-routing platforms is commonly required. Outstanding listening abilities, patience, and professionalism help representatives provide exceptional customer experiences. These skills ensure accurate message taking, efficient problem resolution, and positive client interactions in a fast-paced environment.

What is the difference between Call Answering Service vs Receptionist?

AspectCall Answering ServiceReceptionist
CredentialsMinimal; training on call handling and scriptsHigh school diploma or equivalent; may have customer service training
Work EnvironmentRemote or centralized call centersFront desk or office reception area
Employer & Industry UsageBusinesses across industries needing call managementOffice settings, healthcare, hotels, corporate offices
Primary RoleAnswering calls, taking messages, routing callsGreeting visitors, managing front desk, administrative tasks

While both roles involve communication and customer interaction, a Call Answering Service primarily handles inbound calls remotely, focusing on message taking and call routing. A Receptionist works onsite, managing in-person visitors and administrative duties. Both are essential for business communication but serve different operational needs.

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Call Answering Service jobs near you
Infographic showing various Call Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Inbound Call Center Representative

Silver Rock Enterprises Inc.

Kingman, AZ • On-site

$18 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

TELEPHONE ANSWERING SERVICE OPERATOR Kingman, Arizona | Full-Time | On-Site $18/hour + Performance Incentives

Silver Rock Enterprises is hiring dependable, detail-oriented professionals to join our live answering service team.

This is not a casual call center job.

Our operators handle important calls for medical offices, businesses, and emergency-related services across the country. Accuracy, professionalism, reliability, and calm communication are critical to success in this role.

We are looking for people who:

  • Show up consistently and on time
  • Stay focused in a fast-paced environment
  • Communicate clearly and professionally
  • Follow detailed instructions accurately
  • Remain calm under pressure
  • Work well within structured systems and procedures

If you prefer constant variety, dislike routine processes, or struggle with multitasking under time pressure, this position will likely not be a good fit.

ABOUT THE ROLE

As a Telephone Answering Service Operator, you will:

  • Answer inbound calls for business and medical clients
  • Follow client-specific instructions exactly
  • Take accurate messages while speaking with callers
  • Route urgent calls appropriately
  • Handle sensitive and confidential information professionally
  • Manage multiple systems and screens simultaneously
  • Maintain composure during high call volume periods

This position requires strong listening skills, typing accuracy, attention to detail, and reliability.

SCHEDULE & WORK ENVIRONMENT

  • Full-time position
  • On-site in Kingman, AZ
  • Flexible availability required, including evenings, weekends, and holidays
  • Fast-paced office environment
  • Team-oriented but highly accountable workplace
  • Attendance and punctuality are essential

QUALIFICATIONS

Required:

  • Strong verbal communication skills
  • Basic computer proficiency
  • Typing speed of at least 35 WPM
  • Ability to multitask efficiently
  • Stable work history and dependable attendance
  • Professional attitude and willingness to follow procedures

ABOUT SILVER ROCK ENTERPRISES

For nearly 40 years, Silver Rock Enterprises has provided professional answering services for clients nationwide. We’ve built our reputation on reliability, professionalism, and exceptional customer care.

We are looking for team members who take pride in doing important work well and consistently.

APPLICATION PROCESS

Please apply online only. No walk-ins or phone calls, please.

Company Description

We have delivered world-class answering, messaging, and call center services to businesses and medical offices for over 30 years. We have pioneered many of the concepts that are now commonplace in the industry, and our high standards and professionalism have earned us high marks with our clients and employees.

Apply