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Call Answering Service Jobs (NOW HIRING)

Witt O'Brien's

Answering Service Responder I

Ogden, UT · On-site

$15.75 - $21.25/hr

Seasonal Answering Service Responder - Level I Position Summary Our office needs a reliable and ... call Other duties as assigned Minimum Job Requirements High School Diploma or equivalent ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT · On-site

$41K - $52K/yr

Seasonal Answering Service Responder - Level I Position Summary Our office needs a reliable and ... call center • Dispatch emergency calls to clients on call personnel • Must be capable of ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT · On-site

$41K - $52K/yr

Seasonal Answering Service Responder - Level I Position Summary Our office needs a reliable and ... call center • Dispatch emergency calls to clients on call personnel • Must be capable of ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT

$15.75 - $21.25/hr

Seasonal Answering Service Responder - Level I Position Summary Our office needs a reliable and ... emergency call center Dispatch emergency calls to clients on call personnel Must be capable of ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT · On-site

$41K - $52K/yr

Seasonal Answering Service Responder - Level I Position Summary Our office needs a reliable and ... call Other duties as assigned Minimum Job Requirements High School Diploma or equivalent ...

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Call Answering Service information

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$10

$18

$26

How much do call answering service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call answering service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Answering Service vs Receptionist?

AspectCall Answering ServiceReceptionist
CredentialsMinimal; training on call handling and scriptsHigh school diploma or equivalent; may have customer service training
Work EnvironmentRemote or centralized call centersFront desk or office reception area
Employer & Industry UsageBusinesses across industries needing call managementOffice settings, healthcare, hotels, corporate offices
Primary RoleAnswering calls, taking messages, routing callsGreeting visitors, managing front desk, administrative tasks

While both roles involve communication and customer interaction, a Call Answering Service primarily handles inbound calls remotely, focusing on message taking and call routing. A Receptionist works onsite, managing in-person visitors and administrative duties. Both are essential for business communication but serve different operational needs.

What are some common challenges faced by professionals working in a call answering service, and how can they be managed?

Professionals in a call answering service often encounter high call volumes, handling diverse customer inquiries, and occasionally dealing with difficult or upset callers. Managing these challenges requires strong communication skills, patience, and effective stress management techniques. Many companies provide regular training, team support, and scripts to help agents maintain quality and consistency. Collaboration with supervisors and colleagues is also common, especially when escalating complex calls or seeking feedback for continuous improvement.

What is a call answering service?

A call answering service is a professional service where trained operators answer telephone calls on behalf of businesses or individuals. These services can handle tasks such as taking messages, forwarding calls, scheduling appointments, and providing basic information to callers. They are commonly used by businesses that want to ensure all incoming calls are answered promptly, even outside of regular business hours. This helps improve customer service, reduce missed opportunities, and allows staff to focus on other important tasks.

What are the key skills and qualifications needed to thrive as a Call Answering Service Representative, and why are they important?

To thrive as a Call Answering Service Representative, you need excellent verbal communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call-routing platforms is commonly required. Outstanding listening abilities, patience, and professionalism help representatives provide exceptional customer experiences. These skills ensure accurate message taking, efficient problem resolution, and positive client interactions in a fast-paced environment.
More about Call Answering Service jobs
What cities are hiring for Call Answering Service jobs? Cities with the most Call Answering Service job openings:
What states have the most Call Answering Service jobs? States with the most job openings for Call Answering Service jobs include:
What job categories do people searching Call Answering Service jobs look for? The top searched job categories for Call Answering Service jobs are:
Call Answering Service jobs near you
Infographic showing various Call Answering Service job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 94% Full Time, 1% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Answering Service Agent

Answering Service Care

Margate, FL

$18.50/hr

Other

Medical, Dental, Vision, PTO

Posted 24 days ago

Job description

About Answering Service Care
A Legacy of Excellence in Customer Service
For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.
As a third-generation family business, ASC is built on a people-first culture, where long-term relationships-with both clients and employees-are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:
  • Warm, professional call handling
  • Lead intakes
  • Appointment scheduling
  • Call transfers and accurate message relay
  • Live chat, SMS, and email support
At ASC, we get it, so our clients don't have to-and we want you to be part of our growing team.
Why Join ASC?
  • A people-first culture that values long-term relationships and career growth
  • Industry-leading training to build expertise across multiple industries
  • Career stability and advancement opportunities with a company that has thrived for 50 years
Our Mission
To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.
If you are passionate about customer service and thrive in a professional, fast-paced environment, we would love to connect with you.
Operator Role
Empathize. Communicate. Resolve.
  • We're seeking top-notch Customer Service Representatives to deliver exceptional support for our clients.
  • While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed.
Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries.
What you'll do
  • Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
  • Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
  • Perform lead intakes, gather information, and document details with precision
  • Schedule appointments and transfer calls to the appropriate contacts as needed
  • Dispatch messages accurately and efficiently, ensuring clear and detailed communication
  • Navigate multiple systems and maintain thorough call documentation
  • Provide outstanding customer service by demonstrating empathy and patience
  • Live chat, SMS, and email support
Qualifications
  • Strong verbal and written communication skills
  • Ability to multi-task and remain focused in a fast-paced environment
  • Excellent listening skills and a keen attention to detail
  • Empathetic and compassionate approach to customer interactions
  • Intermediate to advanced computer skills
  • Ability to maintain positivity and patience under pressure
Compensation
At Answering Service Care, we're thrilled to announce our aggressive pay structure. We believe in recognizing and rewarding hard work and dedication. That's why our starting wages are among the best in the industry:
Weekly Direct Deposit
  • FL
    • Pay Rate at Hire: $16.00/hr + Weekly Performance Bonus Potential
    • 4 Month Anniversary: $16.50/hr + Weekly Performance Bonus Potential
  • NJ
    • Pay Rate at Hire: $18.00/hr + Weekly Performance Bonus Potential
    • 4 Month Anniversary: $18.50/hr + Weekly Performance Bonus Potential
  • NC
    • Pay Rate at Hire: $15.00/hr + Weekly Performance Bonus Potential
    • 4 Month Anniversary: $15.50/hr + Weekly Performance Bonus Potential
Our operator weekly performance bonuses can be earned based on exceeding performance expectations and maximize your earning potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success.
Benefits
  • Health/Dental/Vision Coverage (FT)
  • PTO (Start earning on day one)
  • Employee Assistance Program (Free Training & Development Courses)
  • Childcare Reimbursement
  • Gym Membership Reimbursement
Core Values
  • Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
  • Always Improving - We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
  • T.E.A.M. (Together Everyone Achieves More) - As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
  • Innovation - We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
  • Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Join Our Team
Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.

Apply