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Call Answering Service Jobs (NOW HIRING)

Imh

Physicians Answering Service Specialist

Valley Center, CA · On-site +1

$18.82 - $28.66/hr

The Physicians Answering Service Specialist provides an essential 24-hour service, 365 days a year by taking incoming calls from patients and using critical thinking skills to determine a call ...

Posted today

Witt O'Brien's

Answering Service Responder I

Ogden, UT

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Represent clients serving as their emergency call center * Dispatch emergency calls to client ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT · On-site

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Represent clients serving as their emergency call center * Dispatch emergency calls to client ...

WhiteCoat Locums

Endocrinology Physician

Bellingham, WA · On-site

$225/hr

Through October 20, 2026 Positions Needed: 1 FTE: 0.5 0.6 Schedule Monday Friday 8:00 AM 5:00 PM Flexible coverage options: 2.5 3 days per week OR 1 2 weeks per month Call Answering service pager ...

Answering Service Care

Operations Team Leader

Robbinsville, NJ · On-site

$22 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Answering Service Care 50 Years in Business : Where Excellence in Customer Engagement Meets ... As a call center Operations Team Leader , you'll be a key player in ensuring our team thrives and ...

Answering Service Care

Operations Team Leader - FL

Margate, FL · On-site

$19.23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Answering Service Care 50 Years in Business : Where Excellence in Customer Engagement Meets ... As a call center Operations Team Leader , you'll be a key player in ensuring our team thrives and ...

Answering Service Care

NY · On-site

$46.84/hr

  • Retirement

  • PTO

Join Answering Service Care 50 Years in Business : Where Excellence in Customer Engagement Meets ... As a call center Operations Team Leader , you'll be a key player in ensuring our team thrives and ...

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Call Answering Service information

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$10

$18

$26

How much do call answering service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call answering service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a call answering service?

A call answering service is a professional service where trained operators answer telephone calls on behalf of businesses or individuals. These services can handle tasks such as taking messages, forwarding calls, scheduling appointments, and providing basic information to callers. They are commonly used by businesses that want to ensure all incoming calls are answered promptly, even outside of regular business hours. This helps improve customer service, reduce missed opportunities, and allows staff to focus on other important tasks.

What are some common challenges faced by professionals working in a call answering service, and how can they be managed?

Professionals in a call answering service often encounter high call volumes, handling diverse customer inquiries, and occasionally dealing with difficult or upset callers. Managing these challenges requires strong communication skills, patience, and effective stress management techniques. Many companies provide regular training, team support, and scripts to help agents maintain quality and consistency. Collaboration with supervisors and colleagues is also common, especially when escalating complex calls or seeking feedback for continuous improvement.

What are the key skills and qualifications needed to thrive as a call answering service representative, and why are they important?

To thrive as a Call Answering Service Representative, you need excellent verbal communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call-routing platforms is commonly required. Outstanding listening abilities, patience, and professionalism help representatives provide exceptional customer experiences. These skills ensure accurate message taking, efficient problem resolution, and positive client interactions in a fast-paced environment.

What is the difference between Call Answering Service vs Receptionist?

AspectCall Answering ServiceReceptionist
CredentialsMinimal; training on call handling and scriptsHigh school diploma or equivalent; may have customer service training
Work EnvironmentRemote or centralized call centersFront desk or office reception area
Employer & Industry UsageBusinesses across industries needing call managementOffice settings, healthcare, hotels, corporate offices
Primary RoleAnswering calls, taking messages, routing callsGreeting visitors, managing front desk, administrative tasks

While both roles involve communication and customer interaction, a Call Answering Service primarily handles inbound calls remotely, focusing on message taking and call routing. A Receptionist works onsite, managing in-person visitors and administrative duties. Both are essential for business communication but serve different operational needs.

More about Call Answering Service jobs

What cities are hiring for Call Answering Service jobs?

Cities with the most Call Answering Service job openings:

What states have the most Call Answering Service jobs?

States with the most job openings for Call Answering Service jobs include:

What job categories do people searching Call Answering Service jobs look for?

The top searched job categories for Call Answering Service jobs are:

Call Answering Service jobs near you
Infographic showing various Call Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Customer Service Representative - Call Center

Answering Service Care

Rocky Mount, NC • On-site

$16/hr

Other

Medical, Dental, Vision, PTO

Posted 16 days ago

Job description

Customer Service Representative - Inbound Call Center

Answering Service Care is hiring Customer Service Representatives for our FL, NJ and NC offices! In this role, you will answer calls, take accurate messages, schedule appointments, transfer calls, and help customers from industries such as medical, legal, home services, real estate, and business services.

This is a good fit if you have experience as a customer service representative, receptionist, front desk associate, medical receptionist, call center agent, dispatcher, or office assistant.

**Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay) **

Pay

  • Starting at
    • Margate, FL = $16.00/hr + Weekly performance bonus (starting at $2.75/hr)
    • Rocky Mount, NC = $15.00/hr + Weekly performance bonus (starting at $2.75/hr)
    • Hamilton Township, NJ = $18.00/hr + Weekly performance bonus (starting at $2.75/hr)
  • + $0.50/hr after 4 months
  • Weekly direct deposit

Location

  • On-site in our offices in Margate, FL, Hamilton Township, NJ and Rocky Mount, NC

Why Join Answering Service Care

ASC has served businesses for more than 50 years and supports thousands of clients nationwide. We train our agents to handle calls across multiple industries and provide a path to grow into senior agent, quality, training, team lead, and operations roles.

Walk-ins are welcome Monday-Friday, 9:00 AM-5:00 PM, or you can apply online today.

A Legacy of Excellence in Customer Service

For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.

As a third-generation family business, ASC is built on a people-first culture, where long-term relationships—with both clients and employees—are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:

  • Warm, professional call handling
  • Lead intakes
  • Appointment scheduling
  • Call transfers and accurate message relay
  • Live chat, SMS, and email support

At ASC, we get it, so our clients don't have to, and we want you to be part of our growing team.

What You'll Do

  • Answer inbound calls with professionalism, warmth, and accuracy
  • Take messages, gather details, and document information clearly
  • Schedule appointments and route calls to the right person or business
  • Follow client-specific instructions and call scripts
  • Use multiple computer systems while staying focused on the caller
  • Support calls, live chat, SMS, and email when needed
  • Stay calm and helpful during urgent or high-volume situations

What We're Looking For

  • Strong phone voice and written communication
  • Customer service, receptionist, front desk, call center, or office experience preferred
  • Comfortable typing, using computers, and moving between systems
  • Detail-oriented and able to follow instructions accurately
  • Patient, empathetic, and steady under pressure
  • Reliable attendance and a professional attitude

Benefits

  • Health, dental, and vision coverage for full-time employees
  • PTO starts accruing on day one
  • Employee Assistance Program
  • Training and development resources
  • Childcare reimbursement
  • Gym membership reimbursement
  • Advancement opportunities
Core Values
  • Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
  • Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
  • T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
  • Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
  • Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.
Join Our Team

Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.

Apply