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About Westin

At Westin Hotels & Resorts, we are committed to empowering the well-being of our guests. Through refreshing environments, thoughtful amenities, and revitalizing programming, we help ensure guests leave feeling better than when they arrived. We understand that travel can challenge well-being, and we take pride in being trusted partners who anticipate needs, deliver instinctive service, and create journeys that help guests be at their best.

We're seeking enthusiastic, service-oriented individuals who are passionate about hospitality and creating memorable guest experiences. At Westin Rancho Mirage Golf Resort & Spa, we believe that together, we rise.

Position Summary

The Food Runner / Busser plays a vital role in supporting restaurant and food and beverage operations by ensuring timely food delivery, maintaining cleanliness and organization of dining areas, and assisting servers in providing an exceptional guest experience. This position helps create a seamless dining experience through attentive service, teamwork, and operational support.

Key Responsibilities

Guest Experience & Service

• Deliver food orders accurately and promptly from the kitchen to guests according to established service standards.
• Communicate effectively with servers and culinary teams to ensure guest requests and special dietary needs are met.
• Interact with guests in a professional, friendly, and courteous manner.
• Assist with guest inquiries and notify leadership or service staff of any guest concerns requiring attention.
• Maintain knowledge of menu items and daily specials to support guest service.

Restaurant Operations

• Set up dining rooms, patios, and service stations before service periods.
• Clear and reset tables quickly and efficiently to support guest flow and seating availability.
• Refill water, assist with beverage service, and replenish guest necessities as directed.
• Ensure dining areas, service stations, and side stations remain clean, organized, and fully stocked.
• Assist with transporting dishes, glassware, and utensils between dining areas and kitchen areas.
• Support banquet, pool, in-room dining, and special event operations as assigned.

Sanitation & Safety

• Follow all food safety, sanitation, and health regulations.
• Maintain cleanliness standards in accordance with company policies and local health department requirements.
• Handle food items using proper food safety procedures.
• Safely operate equipment and immediately report safety hazards, accidents, or maintenance concerns.
• Ensure work areas remain organized and free of hazards.

Teamwork & Support

• Work collaboratively with servers, bartenders, hosts, culinary staff, and leadership to provide exceptional guest experiences.
• Assist with opening, closing, and side-work duties as assigned.
• Support department initiatives and special events.
• Maintain a positive attitude and participate in creating a productive team environment.
• Perform additional duties as assigned to meet business needs.

Knowledge, Skills & Abilities

• Excellent customer service and interpersonal skills.
• Strong communication and teamwork abilities.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and sense of urgency.
• Ability to prioritize tasks and maintain organization during busy service periods.
• Basic understanding of restaurant operations and guest service standards.
• Ability to follow verbal and written instructions.

Qualifications

• High school diploma or equivalent preferred.
• Previous restaurant, hospitality, or customer service experience preferred but not required.
• Resort, hotel, or high-volume restaurant experience is a plus.
• Food Handler Certification required or obtainable upon hire, as required by law.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
• Fluent in English; bilingual skills are a plus.

Physical Requirements

• Predominantly indoor work environment with occasional outdoor service areas.
• Ability to stand and walk for extended periods throughout the shift.
• Frequent bending, reaching, lifting, carrying, and pushing.
• Ability to lift and carry up to 30 lbs. regularly.
• Ability to transport trays, dishes, and restaurant supplies safely.
• Frequent communication requiring hearing, speaking, and visual acuity.

Benefits

Westin Rancho Mirage Golf Resort & Spa offers eligible associates a comprehensive benefits package including:

• Medical, Dental, and Vision coverage
• Basic Life, Voluntary Life, AD&D insurance options and more
• 401(k) and Roth Retirement Plans with company match
• Hotel Discount Program
• Career development and growth opportunities

Additional Information

• Regular attendance and schedule flexibility are essential.
• Associates must comply with all Dolphin California Hotel Management, LLC policies and safety standards.
• Due to the cyclical nature of hospitality, schedules may vary based on business needs.

Background Check Notice

In accordance with the Fair Credit Reporting Act (FCRA) and applicable state laws, a consumer report (background check) may be obtained as part of the employment process. You will receive all required disclosures, authorizations, and notices prior to any adverse employment decision.

Equal Employment Opportunity

Westin Rancho Mirage Golf Resort & Spa is an Equal Employment Opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate based on any protected characteristic under federal, state, or local law.