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Saratoga Hospital

Lead CSR Technician

Saratoga Springs, NY · On-site

$23.76 - $39.01/hr

Job Summary Lead CSR Technician Location : Saratoga Hospital, 211 Church Street, Saratoga Springs, NY 12866 Employment Type : Full Time Shift/Schedule : 11:00 pm - 7:00 am Department: Central Sterile ...

Ecolab

Service Representative Technician

Denver, CO · On-site

$54K - $82K/yr

Our Institutional team enhances customer success in sectors like hospitality, foodservice ... Ecolab is seeking a Service Representative to join our team in the Denver, CO market. We offer ...

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How much do csr technician jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for csr technician in the United States is $22.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $25.00 per hour, depending on experience, location, and employer.

What are CSR Technicians?

CSR Technicians, or Customer Service Representative Technicians, are professionals who provide technical support and assistance to customers, often in industries such as telecommunications, utilities, or IT services. They handle customer inquiries, troubleshoot technical issues, and ensure that clients receive effective solutions to their problems. These technicians may work over the phone, via email, or in person, and they often document interactions to track issues and resolutions. Strong communication skills, technical knowledge, and problem-solving abilities are essential for success in this role.

What is the difference between Csr Technician vs Customer Service Representative?

AspectCsr TechnicianCustomer Service Representative
CredentialsHigh school diploma; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work EnvironmentFieldwork, technical settings, client sitesOffice or call center environments
Industry UsageUtilities, telecommunications, technical servicesRetail, banking, telecom, general customer support
Job FocusTechnical support, troubleshooting, equipment maintenanceHandling customer inquiries, resolving issues, providing info

While both roles involve customer interaction, Csr Technicians focus on technical support and equipment troubleshooting, often requiring technical certifications and fieldwork. Customer Service Representatives primarily handle general customer inquiries in office or call center settings, emphasizing communication skills. Understanding these differences helps job seekers find the right role based on their skills and career goals.

How does a CSR Technician typically collaborate with other departments to resolve customer issues?

As a CSR Technician, you’ll regularly work alongside technical support teams, sales departments, and sometimes product development to address and resolve customer issues efficiently. This role often requires you to communicate customer feedback and technical problems clearly so that appropriate teams can take corrective action. Strong collaboration ensures that solutions are delivered quickly and that recurring issues are properly documented and addressed. Expect frequent cross-functional meetings and a shared ticketing system to facilitate this teamwork.

What are the key skills and qualifications needed to thrive as a CSR Technician, and why are they important?

To thrive as a CSR (Central Sterile Reprocessing) Technician, you need a solid understanding of infection control, sterilization techniques, and medical instrumentation, usually supported by a high school diploma and certification such as CRCST. Familiarity with autoclaves, sterilizers, tracking systems, and hospital inventory software is essential for this role. Attention to detail, organization, and strong communication skills help ensure accuracy and effective teamwork. These skills and qualifications are crucial for maintaining patient safety and supporting efficient healthcare operations.
More about CSR Technician jobs
What job categories do people searching Csr Technician jobs look for? The top searched job categories for Csr Technician jobs are:
CSR Technician jobs near you
Infographic showing various Csr Technician job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $47,199 per year, or $22.7 per hour.
Lead CSR Technician

Lead CSR Technician

Saratoga Hospital

Saratoga Springs, NY • On-site

$23.76 - $39.01/hr

Full-time

Medical, Dental, Retirement

Posted 28 days ago

Saratoga Hospital rating

7.1

Company rating: 7.1 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

435th of 997 rated hospitals

Job description

Job Summary
Lead CSR Technician
Location: Saratoga Hospital, 211 Church Street, Saratoga Springs, NY 12866
Employment Type: Full Time
Shift/Schedule: 11:00 pm - 7:00 am
Department: Central Sterile Processing
Salary Range:$23.76 - $39.01/hour Based on verified education and experience
About Saratoga Hospital
At Saratoga Hospital, we've built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach-creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.
About the Role
We're looking for a dedicated Lead CSR Technician to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you will assume responsibility for reprocessing and delivery of re-usable instruments, sets, and linen packs. Ensures adequate sterile supply levels are maintained in the operating room and other units. Assists in the development of policies and procedures to ensure that the department standards are being met. Acts as a lead technician to help train others.
What You'll Do
  • Sterilization: Operates sterilizing equipment on a daily basis. Reprocesses all re-usable instruments (decontamination, set identification, preparation, sterilization) with load control numbers on the item.
  • Organization: Monitors the cleaning, sorting, inspecting and grouping of instruments to be wrapped and sterilized.
  • Time Management: Recognizes request for urgent sterile instruments or sets based on surgical schedule, surgical booking and room requests and responds immediately. Follows instructions accurately, organizes multiple tasks, and establishes day to day priorities.
  • Communication: Verifies with Operating Room staff that proper instruments, sets and equipment are on hand and working properly. Provides information accurately and completely. Identifies service related problems and suggests ways to improve quality and productivity. Records all instruments processed in daily logs, and files according to procedure. Edits and inputs new instrument count sheets.
  • Equipment Maintenance: Assists in cleaning and inspecting floor equipment. Monitors and documents results of biological/bowie-dick testing, temperature and time cycles and reports malfunctions. Cleans and monitors all necessary equipment.
  • Supervisory: Leads, schedules and trains new employees. Acts as a resource to CSR tech team. Ensures that daily, weekly and monthly cleaning lists are completed by CSR staff.
  • Policies: Assists in developing, implementing and updating policies and procedures for the department. Adheres to hospital policies and procedures.

What You Bring
  • High school graduate or GED,
  • Minimum of 1 year of central supply experience
  • Registered CST required
  • Supervisory experience preferred.

Why Saratoga Hospital
  • A caring, community-focused culture rooted in teamwork and trust
  • Supportive leadership that invests in your development and well-being
  • Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.
  • Opportunities to grow within the Albany Med Health System
  • Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions

Our Commitment
We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you're passionate about healthcare and community service-even if you don't meet every qualification listed-we'd still love to hear from you.
How to Apply
Click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.

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