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Csm Tech Jobs (NOW HIRING)

My3Tech Inc

ServiceNow Admin

Raleigh, NC · On-site

Minimum Qualifications: • Bachelor's degree in Computer Science, Information Systems, or a related field • 5 years of experience in CSM technology, specifically supporting the processes and ...

Sparc Technology Services Inc

ServiceNow -CSM

New York, NY · On-site

$58 - $63/hr

ServiceNow -CSM Location: NY City Required Qualifications ServiceNow Certification: CIS-CSM (Customer Service Management) - Required 4-6 years of hands-on ServiceNow admin/development experience At ...

Lorven Technologies

Sr. Business Analyst

San Jose, CA · On-site

$107K - $138K/yr

San Jose, CA - Onsite Contract role We are seeking an experienced and motivated Senior Business Solutions Analyst (BSA), and a Team Lead, to join our Customer Success Management (CSM) technology team.

SAIC

ServiceNow CSM - Now Assist Engineer

VA · Remote

$120K - $160K/yr

Information Technology Subcategory: Platform Engr Schedule: Full-Time Shift: Day Job Travel: No ... Customer Service Management (CSM) * Configure, maintain, and support ServiceNow Customer Service ...

Snappy App, Inc

Strategic CSM

$100K - $120K/yr

... SaaS/tech company * Experience as a Customer Success Manager, Account Manager, or related role ... CSM * Detail-oriented, organized, and manage your time efficiently * A strong team player who ...

SAIC

Senior ServiceNow CSM - Now Assist Engineer

VA · Remote

$120K - $160K/yr

Information Technology Subcategory: Platform Engr Schedule: Full-Time Shift: Day Job Travel: No ... Customer Service Management (CSM) * Configure, maintain, and support ServiceNow Customer Service ...

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CSM Tech information

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$16

$22

$30

How much do csm tech jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for csm tech in the United States is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $23.56 per hour, depending on experience, location, and employer.

What is a CSM Tech?

CSM Tech professionals are experts in Customer Success Management (CSM) who focus on leveraging technology to help businesses improve customer satisfaction, retention, and growth. They use data analytics, customer relationship management (CRM) tools, and other software platforms to monitor customer engagement and proactively address client needs. CSM Tech roles often involve close collaboration with sales, support, and product teams to ensure a seamless customer experience. Their goal is to maximize customer value and drive business outcomes through technology-driven solutions.

What are the key skills and qualifications needed to thrive as a CSM Tech?

To thrive as a CSM in tech, you need a solid understanding of customer relationship management, SaaS product knowledge, and often a bachelor's degree in business, communications, or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems, and customer analytics tools is typically required. Exceptional communication, problem-solving, and empathy help CSMs build trust and drive customer satisfaction. These skills are crucial for ensuring customer retention, fostering long-term partnerships, and supporting business growth in a competitive tech environment.

How does a CSM Tech professional typically collaborate with cross-functional teams to ensure client success?

CSM Tech professionals often serve as a bridge between clients and internal teams such as product development, technical support, and sales. They regularly communicate client needs and feedback, coordinate technical solutions, and help ensure that client objectives align with the company's offerings. This collaboration may involve joint meetings, shared project management tools, and close coordination during product rollouts or troubleshooting. By fostering these relationships, CSM Tech professionals help drive positive client outcomes and continuous product improvement.

What is the difference between Csm Tech vs Customer Support Specialist?

AspectCsm TechCustomer Support Specialist
Required CredentialsTechnical certifications, relevant IT or tech trainingCustomer service training, communication skills
Work EnvironmentTechnical support teams, IT departmentsCustomer service centers, call centers
Employer & Industry UsageTech companies, software providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical support roles, IT supportCustomer service roles, support jobs

The main difference between Csm Tech and Customer Support Specialist lies in their focus and required skills. Csm Tech typically involves technical troubleshooting and IT support, requiring relevant certifications and technical knowledge. Customer Support Specialists focus on customer communication and service, often with less technical training. Both roles are essential in their industries but serve different functions within support teams.

Is CSM Tech a stressful career?

A Customer Success Manager (CSM) Tech role can be stressful due to managing client relationships, troubleshooting technical issues, and meeting performance targets. The level of stress varies depending on workload, company culture, and the complexity of technical tools used, but strong communication and problem-solving skills are essential for success in this role.
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Cities with the most Csm Tech job openings:

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CSM Tech jobs near you
Infographic showing various Csm Tech job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 12% Part Time, 13% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $45,833 per year, or $22 per hour.

ServiceNow Admin

My3Tech Inc

Raleigh, NC • On-site

Other

Re-posted 5 days ago

Job description

Job: NCDIT - Service Now Admin
Location : Remote
Client : State of NC
Duration: Long Term
ServiceNow Administrator/Developer position provides support for the state's use of its CSM system (ServiceNow) and NDIT's use of best practices supporting users' needs while working with a team of ServiceNow developers.
***The candidate will be allowed to work remotely for the duration of this engagement.
***The manager can ship the equipment to the candidate.
Minimum Qualifications:
• Bachelor's degree in Computer Science, Information Systems, or a related field
• 5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow
• Experience designing and deploying web-based end user self-service portals
• Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
• Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data
Preferred Qualifications:
• Experience working in the governmental sector (local, state, or federal)
• Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework
• Experience performing continuous improvement initiatives for processes and services
• Strong knowledge and familiarity with CSM processes
• Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
• Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
• Ability to obtain a security clearance with FedRamp administration standards
Knowledge, Skills, Abilities and Competencies:
• Decision Quality
• Problem Solving
• Directing Others
• Hiring and Staffing
• Drive for Results
• Organizational Agility
• Building Effective Teams
• Motivating Others
Experience working in the governmental sector (local, state, or federal)
Required
1
Years
Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework
Required
3
Years
Experience performing continuous improvement initiatives for processes and services
Required
3
Years
Strong knowledge and familiarity with HR processes
Required
3
Years
Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience
Required
3
Years
Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results
Required
3
Years
Produce unambiguous, comprehensive, and accurate interpretations of analysis
Required
3
Years
Ability to obtain a security clearance with FedRamp administration standards

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