The Cross Family of Agencies welcomes you. We need your talent and expertise.
Job Title: ClaimsAdvocate
Location:Manchester, NH
Cross Insurance welcomes you. We need your talent and expertise.
We believe claims handling is where trust is earned.We'relooking for aClaimsAdvocateto join our close-knit claims team.
Position Summary
When our clients experience a loss, they rely onourknowledgeable, steady professionals to guide them through complex situations with clarity, empathy, and confidence. The Claims Advocate plays a vital role in coordinating and managinga full spectrum of commercial and personallinesProperty & Casualty (P&C) claims(Auto, Property, Liability, Cyber and more). As part of theclaims team,you will work closely with Producers, Account Managers, and insurance carriers to ensureaccuratereporting,efficient handling, and strong advocacy for our clients.
WhatYou'llDo
- Claims Advocacy:Serve as the primary point of contact for clients, providing empathetic guidance andtimelyupdates throughout theclaimlifecycle. Review claim decisions, denial letters, and policy language to help ensure client interests are protected.
- Reporting & Coordination:Receive and report new claims to carriers via the Agency Management System (AMS360) and carrier portals; collaborate with adjusters and internal teams to ensure timely claim progress and resolution.
- Documentation:Maintainprecise, organized records of all claim activities in compliance with agency standards, including monitoring and completing suspense items.
- Relationship Management:Build strong rapport with Producers, Account Managers, and carrier partners tooptimizeservice strategies.
- Professional Growth:Participatein ongoing training to stay current on industry trends, policy changes, emerging risks, and new lines of coverage.
- Additional responsibilities as needed
WhatWe'reLooking For
- Client-first professionals with experience in P&C insurance, (claims, underwriting, account management, or related roles preferred).
- Experience interpreting insurance coverage and policy language is preferred.
- Excellentwritten and verbal skills; ability to remain calm and professional under pressure and to clearly explain coverage to clients.
- Solid judgment and attention to detail.
- Proficiencyin Microsoft Office Suite; experience with AMS360 is a plus.
- ActiveNH P&C (adjuster or producer) preferred, or commitment to obtain a NH P&C Producer's License.
Education & Designations
- Bachelor's degree preferred.
- Industry designations (AIC, CPCU, or ARM)are a plus.
Compensation & Benefits
- Base salary range:$55,000 - $70,000, commensurate with location, skills, experience, and internal equity.
- Comprehensive benefits package including Medical, Dental, Vision, Life/AD&D, Short- and Long-Term Disability, 401(k) with company match, paid time off, and full support for continuing education and licensing.
Why Cross Insurance?
Founded over 65 years ago, Cross Insurance has grown into one of the region's largest independent providers by staying true to our roots: service, innovation, and integrity. You'll be part of a collaborative, supportive team that values experience, communication, and doing right by our clients.
If you enjoy advocating for clients, collaborating across teams, and making a meaningful difference every day,we'dlove to hear from you.