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Business Support Jobs in Iowa (NOW HIRING)

The 20

IT Support Desk Technician

Cedar Rapids, IA · On-site

Line of business support Requirements: * IT Fundamentals and A+ certifications, or equivalent professional experience * 1+ year of professional help desk experience * Strong customer service skills

The 20

IT Support Desk Technician

Cedar Rapids, IA · On-site

Line of business support Requirements: * IT Fundamentals and A+ certifications, or equivalent professional experience * 1+ year of professional help desk experience * Strong customer service skills

Marmon

Customer Service Representative

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services ...

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All JobsBusiness Support JobsBusiness Support Jobs in Iowa

Business Support information

See Iowa salary details

$11

$27

$59

How much do business support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for business support in Iowa is $27.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $30.91 per hour, depending on experience, location, and employer.

What is a business support?

Business Support roles refer to positions that provide administrative, clerical, and operational assistance within an organization. These roles help ensure that business processes run smoothly by managing tasks such as scheduling, office management, data entry, customer service, and communication between departments. Business Support professionals are essential for maintaining efficiency and enabling other teams to focus on their core responsibilities. Their work often includes handling correspondence, organizing meetings, and supporting project management initiatives.

What are the key skills and qualifications needed to thrive as a business support professional?

To thrive as a Business Support professional, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a relevant diploma or degree. Familiarity with office software like Microsoft Office Suite, scheduling tools, and sometimes CRM systems is typically required. Excellent communication, problem-solving, and adaptability are standout soft skills in this role. These skills ensure efficient operations, effective team support, and the smooth handling of tasks in dynamic business environments.

How does a business support professional typically collaborate with other departments within an organization?

Business Support professionals play a vital role in ensuring smooth operations across various departments by coordinating administrative tasks, managing schedules, and facilitating communication. They often act as a bridge between teams such as finance, HR, and operations, helping to streamline processes and resolve issues efficiently. Collaboration may involve organizing meetings, preparing reports, and assisting with cross-departmental projects, making strong communication and organizational skills essential in this role.

What is the difference between Business Support vs Administrative Assistant?

AspectBusiness SupportAdministrative Assistant
Required CredentialsVarying, often includes business or industry-specific certificationsHigh school diploma or equivalent, some roles may require administrative training
Work EnvironmentOffice settings, supporting various business functionsOffice environments, handling clerical tasks
Employer & Industry UsageUsed across industries to support business operationsCommonly found in corporate, government, and nonprofit sectors
Search & Comparison IntentUnderstanding broader business support rolesFocus on clerical and administrative tasks

Business Support roles encompass a wide range of functions that assist in overall business operations, often requiring industry-specific knowledge. Administrative Assistants primarily focus on clerical tasks like scheduling, filing, and correspondence. While both roles are office-based and support organizational efficiency, Business Support positions tend to have a broader scope and may require additional business-related credentials.

What are the most commonly searched types of Business Support jobs in Iowa?

The most popular types of Business Support jobs in Iowa are:

What are popular job titles related to Business Support jobs in Iowa?

For Business Support jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Business Support jobs in Iowa look for?

The top searched job categories for Business Support jobs in Iowa are:

What cities in Iowa are hiring for Business Support jobs?

Cities in Iowa with the most Business Support job openings:

Business Support jobs near you
Infographic showing various Business Support job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,849 per year, or $27.3 per hour.

IT Support Desk Technician

The 20

Cedar Rapids, IA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive.

We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.

This position is 100% onsite, in-office.

Available Shift: Mon - Fri, 8 AM - 5 PM

Responsibilities:

  • Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
  • Manage ticket queue to ensure timely resolution
  • Provide customer support using remote connection software
  • Provide thorough documentation on each customer interaction
  • Prioritize ticketing system flow by following SOPs and KB articles for resolution
  • Meet or exceed KPI goals
  • Troubleshooting of the following, though not limited to:
    • Advanced desktop issues
    • VPN connectivity
    • Entry-level server support
    • Hardware issues
    • Line of business support

Requirements:

  • IT Fundamentals and A+ certifications, or equivalent professional experience
  • 1+ year of professional help desk experience
  • Strong customer service skills
  • High attention to detail
  • Ability to follow instructions and policies
  • Ability to adapt to changing and fast-moving environments
  • Strong phone skills

Benefits:

  • Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
  • Competitive 401(k) participation with up to 4% contribution match
  • Certification reimbursement to support your continued development
  • Meaningful opportunities for advancement within a growing organization
  • A culture built on drive, accountability, collaboration, and excellence

Physical Requirements

This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to:

  • Sit or stand for extended periods
  • Use hands and fingers for typing and computer work

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.