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New Business Processor Jobs in Iowa (NOW HIRING)

Athene

New Business Team Lead

West Des Moines, IA

The New Business Team Lead provides work direction to a team to assure that all work is completed ... Documents processes and appropriate information as needed, prioritizing in a highly agile and fluid ...

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New Business Processor information

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How much do new business processor jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for new business processor in Iowa is $15.72, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $18.08 per hour, depending on experience, location, and employer.

What is a new business processor?

New Business Processors are professionals who handle the initial processing and setup of new client accounts, policies, or contracts within financial, insurance, or similar organizations. They review, verify, and enter client information, ensuring all documentation is complete and accurate before forwarding it for further approval or underwriting. Their work is crucial to maintaining efficient workflow, regulatory compliance, and positive client experiences during the onboarding process.

What skills and qualifications are needed to be a new business processor?

To thrive as a New Business Processor, you need strong organizational skills, attention to detail, and a foundational understanding of insurance or financial products, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, document management software, and industry-specific platforms is typically required. Excellent communication, problem-solving abilities, and the capacity to manage time effectively are crucial soft skills. These skills ensure accurate processing of new business applications, minimize errors, and facilitate efficient client onboarding.

What are common challenges faced by new business processors during client onboarding?

New Business Processors often encounter challenges such as managing tight deadlines, ensuring that all client documentation is accurate and complete, and coordinating with multiple internal departments like underwriting and compliance. Navigating diverse client requirements and adapting to frequent policy or system updates can also be demanding. However, strong organizational skills, clear communication, and attention to detail are key to overcoming these obstacles and ensuring a smooth onboarding experience for new clients.

What is the difference between New Business Processor vs Customer Service Representative?

AspectNew Business ProcessorCustomer Service Representative
CredentialsBasic office skills, sometimes industry-specific certificationsSame as New Business Processor, often with customer service training
Work EnvironmentOffice setting, processing new client applicationsOffice or call center, handling customer inquiries
Employer & IndustryFinancial, insurance, banking sectorsRetail, telecom, banking sectors
Search & ComparisonOften compared for roles involving client onboardingMore focused on ongoing customer support

The main difference is that a New Business Processor primarily handles onboarding and processing new client applications, while a Customer Service Representative focuses on ongoing customer support and issue resolution. Both roles require strong communication skills and industry knowledge but serve different stages of the customer lifecycle.

What are popular job titles related to New Business Processor jobs in Iowa?

For New Business Processor jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching New Business Processor jobs in Iowa look for?

The top searched job categories for New Business Processor jobs in Iowa are:

What cities in Iowa are hiring for New Business Processor jobs?

Cities in Iowa with the most New Business Processor job openings:

New Business Processor jobs near you
Infographic showing various New Business Processor job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,707 per year, or $15.7 per hour.

Director New Business Operations

Athene

West Des Moines, IA • Hybrid

Full-time

Re-posted 16 days ago

Athene rating

7.1

Company rating: 7.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose:

The Director, New Business Operations is responsible for leading the effective and efficient execution of Athene's New Business organization, including New Business Processing, Suitability, and the New Business Hybrid Contact Center. Reporting to the Vice President, Operations - New Business. This leader is accountable for delivering operational excellence through efficient, compliant, and customer-focused service while developing organizational capability to support Athene's continued growth.
This role partners across the organization to provide excellent producer and customer experience, optimize end-to-end new business processes, improve operational performance, and implement scalable solutions that enhance both the agent and policyholder experience.

Accountabilities:

Key Deliverables

Lead New Business Processing, Suitability, and Hybrid Contact Center operations to achieve service, quality, productivity, compliance, and customer experience objectives.

Develop and execute operational strategies that improve end-to-end new business processes, enhance producer and policyholder experiences, and support Athene's continued growth.

Monitor operational performance using key performance indicators, identify opportunities through data and analytics, and drive continuous process improvement, automation, and scalable solutions.

Build strong cross-functional partnerships with Distribution, Technology, Compliance, Legal, Risk, Product, Finance, and Workforce Management to optimize operational effectiveness and successfully deliver strategic initiatives.

Lead, coach, and develop managers while fostering an inclusive, high-performing culture grounded in accountability, continuous learning, innovation, and People-Centered Leadership.

Champion change management initiatives, operational excellence, and responsible adoption of AI-enabled capabilities to improve efficiency while maintaining strong governance, risk management, and compliance.


Qualifications and Experience:

What You Need to Bring

7+ years of relevant experience; including 4+ years of formal or informal leadership within insurance, annuities, financial services, or related operations.

Demonstrated expertise leading New Business Operations, Suitability, Contact Center Operations, or similar insurance operations with a track record of operational excellence, process optimization, and organizational leadership.

Proven ability to lead large-scale operational change, influence cross-functional stakeholders, develop high-performing leaders, and drive innovation using strong analytical, critical thinking, and problem-solving skills.

Experience leveraging technology, workflow automation, AI-enabled solutions, and data-driven decision making to improve operational performance, scalability, and customer experience while maintaining appropriate governance.

Strong knowledge of insurance operations, regulatory requirements, operational risk management, and compliance within a highly regulated environment.

Bachelor's degree or equivalent relevant experience.

Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.

Athene is a Military Friendly Employer! Learn more about how we support our Veterans.

Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

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