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Business Support Manager Jobs in Decatur, GA (NOW HIRING)

Rethink

Senior Manager of Customer Support

Atlanta, GA · On-site +1

Bachelor's Degree in Business Administration, Computer Science or similar * 8+ years of customer support experience with 2+ years as a Manager or above. * 5+ years managing SaaS-based customer ...

Tory Burch

FT Support Supervisor

Atlanta, GA · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to ... They help to grow our business every single day. Our store teams are encouraged to think like ...

Tory Burch LLC

FT Support Supervisor

Atlanta, GA · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to ... They help to grow our business every single day. Our store teams are encouraged to think like ...

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All JobsBusiness Support JobsBusiness Support Manager JobsBusiness Support Manager Jobs in Decatur, GA

Business Support Manager information

See Decatur, GA salary details

$34.7K

$59.8K

$102.1K

How much do business support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for business support manager in Decatur, GA is $59,783.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $68,200.00 per year, depending on experience, location, and employer.

What is a business support manager?

A business support manager oversees company operations to help keep the business running smoothly. As a business support manager, your job duties include analyzing business performance, managing budgets, and ensuring that staff performance aligns with company goals. You may also build and maintain relationships with clients, partners, and customers. The career typically requires at least a bachelor’s degree in business administration, management, or a related field, as well as experience with business support or office management. Many candidates also go on to earn an MBA to gain a competitive edge with employers. Additional qualifications include excellent interpersonal, leadership, and organizational skills.

What does a business support manager do?

A Business Support Manager is responsible for overseeing and coordinating the administrative and operational functions that support an organization’s core business activities. This role often involves managing teams, optimizing processes, ensuring compliance with company policies, and providing strategic support to senior management. Business Support Managers play a key role in improving efficiency, streamlining workflows, and facilitating communication between different departments. They may also handle budgeting, resource allocation, and project management to ensure smooth business operations.

How does a business support manager typically collaborate with other departments to drive organizational efficiency?

Business Support Managers play a pivotal role in coordinating efforts between administrative teams and operational departments. They often facilitate cross-functional meetings, streamline processes, and implement best practices to ensure smooth workflows. By serving as a bridge between management, HR, finance, and IT, they help identify and resolve bottlenecks, improve communication, and support company-wide initiatives. This collaborative approach not only enhances efficiency but also fosters a positive work environment where departments work together toward common goals.

What are the key skills and qualifications needed to thrive as a business support manager, and why are they important?

To thrive as a Business Support Manager, you need strong organizational, project management, and analytical skills, often supported by a degree in business administration or a related field. Familiarity with office productivity software, customer relationship management (CRM) systems, and basic financial tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and managing stakeholder expectations. These skills and qualities enable effective business operations, support organizational goals, and ensure seamless service delivery.

What is the difference between Business Support Manager vs Customer Service Manager?

AspectBusiness Support ManagerCustomer Service Manager
Primary FocusOverseeing administrative and operational support functions within a businessManaging customer service teams and ensuring customer satisfaction
Required SkillsOrganizational skills, process management, communicationCommunication, problem-solving, customer relationship management
Work EnvironmentOffice-based, cross-departmental collaborationCustomer service centers, call centers, retail environments
Common CertificationsBusiness administration, project managementCustomer service certifications, CRM training

The Business Support Manager focuses on supporting internal operations and processes, while the Customer Service Manager concentrates on managing customer interactions and satisfaction. Both roles require strong communication skills but serve different organizational needs.

More about Business Support Manager jobs

What job categories do people searching Business Support Manager jobs in Decatur, GA look for?

The top searched job categories for Business Support Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Business Support Manager jobs?

Cities near Decatur, GA with the most Business Support Manager job openings:

Business Support Manager jobs near you
Infographic showing various Business Support Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 63% Full Time, 33% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $68,870 per year, or $33.1 per hour.

Senior Manager of Customer Support

RethinkFirst

Atlanta, GA • Remote

Full-time

Posted 9 days ago

Job description

About Rethink First 

Rethink First is a leading behavioral health technology company working to make mental wellness, education, and support accessible and scalable. Through our suite of cloud-based platforms—including RethinkEd, RethinkCare, and RethinkBH—we serve educators, employers, and providers with tools that deliver measurable, inclusive outcomes. 

We're on a mission to make behavioral health more effective, equitable, and human—and we’re looking for a creative visionary to help lead that charge. 
Position Summary

The Senior Manager of Customer Support (Helpdesk) is responsible for leading and scaling a high-performing customer support organization that delivers exceptional service to Applied Behavior Analysis (ABA) providers using our SaaS platform. This role oversees all support operations, including chat, ticketing, knowledge management, escalation management, and customer satisfaction initiatives.

The ideal candidate combines deep customer support leadership experience with a strong understanding of SaaS operations, customer success principles, AI Automation and the unique workflows of BCBA-led organizations. This leader will drive operational excellence, improve support efficiency, leverage AI and automation where appropriate, and ensure customers receive timely, knowledgeable, and empathetic assistance within the SLA’s set by the organization. This is a hands-on position that will mix day-to-day activities with the development of the strategic initiatives of this function.

Key Responsibilities

Support Operations Leadership
  • Develop and execute the strategic vision for Customer Support and Helpdesk operations.
  • Lead, mentor, and develop Support Specialists.
  • Establish scalable support processes that focus on speed to resolution.
  • Manage multi-channel customer support operations including:
    • Live Chat
    • Ticketing System
    • Email Support
    • Customer Escalations
    • Self-Service Resources

Customer Experience Excellence

  • Monitor and improve key customer satisfaction metrics, including:
    • NPS
    • First Response Time
    • Resolution Time
    • SLA Compliance
  • Serve as the point of contact for high-priority customer escalations, personally addressing issues as needed.
  • Collaborate with Customer Success teams to reduce customer churn and improve adoption.

Team Development & Performance

  • Recruit, onboard, coach, and retain top-tier support talent.
  • Establish clear performance expectations.
  • Foster a customer-first culture focused on accountability, empathy, and continuous improvement.

Process Improvement & Automation

  • Evaluate and optimize support workflows and ticket routing processes using Salesforce and Agentforce.
  • Partner with our AI Automation Engineer to implement automation, AI-assisted support tools, chatbots, and self-service capabilities using Claude and other tools.
  • Drive improvements in knowledge management and documentation.
  • Identify recurring customer issues and partner with Product and Engineering teams to eliminate root causes.

Analytics & Reporting

  • Develop dashboards and reporting frameworks for leadership visibility.
  • Analyze support trends and identify opportunities for operational improvements.

Cross-Functional Collaboration

  • Partner closely with:
    • Engineering
    • Customer Success
    • Implementation Services
    • Advocate for customer needs within the organization.

Required Qualifications

Experience

  • Bachelor’s Degree in Business Administration, Computer Science or similar
  • 8+ years of customer support experience with 2+ years as a Manager or above.
  • 5+ years managing SaaS-based customer support organizations.Experience leading teams supporting healthcare, behavioral health, or ABA technology platforms preferred.
  • Proven experience managing support teams of 5+ employees across multiple communication channels.
  • Experience with support platforms such as Salesforce, Agentforce and JIRA.
  • Demonstratable experience working with AI Tools to Automate processes to improve outcomes.

Skills

  • Strong leadership and people management skills.
  • Exceptional customer-centric mindset.
  • Experience building KPI-driven support organizations.
  • Expertise in support analytics and reporting.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and decision-making abilities.

Preferred Qualifications

  • Experience supporting ABA software platforms.
  • Experience in healthcare technology or electronic health records (EHR) environments.

Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IA, IL, IN, KY, LA, MD, MA, MI, MN, MO, MT, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI, WY 

Our commitment to an inclusive workplace 

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities. 

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#BI-Remote

Recruiting Fraud Alert: Job applicants should be aware that external parties may pose as RethinkFirst recruiters. These scams may include fraudulent communications through social media platforms such as LinkedIn, email, or requests to schedule interviews. Any recruiting-related communication from RethinkFirst will come from an @rethinkfirst.com email address, careers@rethinkfirst.com, an @applytojob.com email address through our talent acquisition system, or rethinkfirstcareers.com for approved recruiting outreach campaigns. Official job postings may also be found on the RethinkFirst.com website. Please note that at no point during our recruitment process will we request any form of monetary payment. If you believe you have been a victim of job recruiting fraud, you should file a report with your local law enforcement.
 

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