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Customer Support & Business Process Specialist

Gainesville, FL · On-site

Identify issues that point to product, training, process, or documentation gaps Business Process Improvement Business process improvement is an integral part of this role, with dedicated time ...

Sonsoft Inc

TFS Admin/ Business Process

Tampa, FL · On-site

Preferred At least 7 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes Excellent experience in TFS administration project and talent ...

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How much do business process jobs pay per year?

As of Sep 7, 2026, the average yearly pay for business process in Florida is $62,815.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $72,500.00 per year, depending on experience, location, and employer.

What is a business process professional?

Business process professionals are individuals who analyze, design, implement, and optimize organizational processes to improve efficiency, productivity, and quality. They often work to identify bottlenecks, recommend solutions, and help organizations adapt to changing business needs. Their work may involve mapping workflows, integrating technology, and collaborating with various departments to ensure smooth operations. Business process professionals can work in a variety of industries, including finance, healthcare, manufacturing, and IT.

What are the key skills and qualifications needed to thrive as a business process analyst, and why are they important?

To thrive as a Business Process Analyst, you need strong analytical skills, process mapping expertise, and a background in business administration or a related field. Familiarity with tools like Microsoft Visio, BPMN software, and data analysis platforms, as well as certifications such as Six Sigma or Lean, are commonly required. Excellent communication, problem-solving abilities, and stakeholder management are the soft skills that set top performers apart in this role. These skills are crucial for identifying inefficiencies, driving continuous improvement, and ensuring organizational processes align with business goals.

What are some common challenges faced by professionals working in business process roles?

Professionals in Business Process roles often encounter challenges such as identifying inefficiencies in existing workflows, driving cross-departmental collaboration, and managing resistance to organizational change. These roles require balancing analytical tasks with strong communication skills, as you’ll frequently present process improvements to both technical and non-technical stakeholders. Adapting to fast-paced environments and continuously learning new process management tools are also typical aspects of the job, making flexibility and a growth mindset important for success.

What is the difference between Business Process vs Business Analyst?

AspectBusiness ProcessBusiness Analyst
Primary FocusDesigning, analyzing, and improving workflows and proceduresGathering requirements, analyzing business needs, and recommending solutions
Required SkillsProcess mapping, workflow analysis, problem-solvingCommunication, data analysis, stakeholder management
Work EnvironmentOperations, process improvement teams, consultingProject teams, IT departments, business units
CertificationsLean, Six Sigma, BPM certificationsCBAP, CCBA, PMI-PBA

Business Process professionals focus on designing and optimizing workflows within organizations, while Business Analysts gather requirements and analyze business needs to recommend solutions. Both roles often collaborate but serve different functions in process improvement and project implementation.

What is a business process position?

A business process position involves managing, analyzing, or improving organizational workflows and procedures to increase efficiency and effectiveness. Roles may include business analysts, process managers, or operations specialists who use tools like process mapping and data analysis to optimize business functions.

What are the most commonly searched types of Business Process jobs in Florida?

The most popular types of Business Process jobs in Florida are:

What cities in Florida are hiring for Business Process jobs?

Cities in Florida with the most Business Process job openings:

Business Process jobs near you
Infographic showing various Business Process job openings in Florida as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $62,815 per year, or $30.2 per hour.

Business Process Specialist, Data & Process Analytics

Coca-Cola Bottlers' Sales & Services Company, LLC

Tampa, FL • Hybrid

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Job Summary

Manage large initiatives across complex pricing, customer ordering, and billing systems to ensure services and technologies operate effectively and stakeholder needs are met across NAOU, CBS, BSNA, customers, and the bottling community. Operate within existing constraints while identifying improvements and resource plans.  Leverage technology to identify opportunities to advance business processes.  Advanced knowledge of Microsoft Power Platform and data analytics.  

Duties and Responsibilities
  • Interpret stakeholder needs and translate them into detailed, actionable work requirements
  • Perform traditional business analyst responsibilities to bridge the gap between IT and The Business
  • Leverage data skills and software (SQL, Microsoft Power Platforms, Tableau, Alteryx, etc) to deliver quick research as well as sustainable analytics solutions (extracting, manipulating, and visualizing data)
  • Serve as subject matter expert, applying knowledge of data analytics and process improvement to identify opportunities and drive change autonomously
  • Apply critical thinking to position our data and tools for success across multiple work efforts in parallel
  • Carry out work streams from inception to final execution, proactively identifying risks, streamlining cross-functional efforts, and owning accountability for success
  • Identify root causes of issues related to data or reporting, striving to understand situations in depth and with total accuracy. Carefully and creatively explain problems to non-technical audiences

Disclaimer: This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change with or without notice.

Key Skills and Abilities
  • Logical, fact-based approach to problem solving
  • Clear and concise communication skills in written and verbal applications
  • Comfortable speaking to technical audiences and business leaders alike
  • Leverage technology to improve and automate business processes
  • Proactive, decisive, and action-oriented
  • Highly developed process improvement skills
  • Helpful, positive approach to customer service
  • Ability to understand and translate customer needs
  • Adept at data analytics, using and learning analytical tools and software
  • Influencing stakeholders and project partners to achieve results
Education Requirements

4 Year / Bachelor's Degree BA/BS in Engineering, Statistics, Business, or equivalent
industry experience

Years of Experience

Minimum of 3 years of related experience 

Required Travel

Willingness and ability to travel as required based on business need.

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires regular work at a CCBSS office location at least 1 day per week. The number of days required at a CCBSS office location is at the manager's discretion and will change based on business needs.

Total Rewards, Totally Rewarding

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.

  • Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
  • Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
  • Rewards & Recognition- Acknowledging our employees' contributions
  • Retirement Plans & Guidance- Programs to assist associates in saving for retirement
  • Health & Welfare Plans- Medical, life, and disability insurance plans
Company Message

Coca-Cola Bottlers' Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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