Business Process Coordinator Jobs in Raleigh, NC

About the role
The New Business Initiatives Program Coordinator provides administrative and operational support for strategic business initiatives that help drive growth across MyEyeDr. This role is responsible for coordinating project activities, maintaining project documentation, tracking timelines, and supporting communication between internal teams, vendors, and practice partners.

Working closely with department leadership, the Program Coordinator helps keep multiple initiatives organized and on schedule while ensuring a consistent and positive experience for stakeholders. Success in this role requires strong organizational skills, attention to detail, proactive communication, and the ability to manage multiple priorities in a fast-paced environment.

This is a hybrid remote role, offering a flexible work arrangement out of our Raleigh, NC office, with an in-office requirement of two days per week.

You Will

• Coordinate administrative and operational activities for new business initiatives, including scheduling meetings, organizing project timelines, and tracking deliverables.
• Maintain project documentation, implementation plans, reports, dashboards, and other program materials to ensure accurate and up-to-date information.
• Monitor project milestones and action items, following up with stakeholders to help keep initiatives on track.
• Support onboarding activities, training coordination, vendor communications, equipment logistics, and other implementation tasks as assigned.
• Prepare meeting agendas, capture notes, document action items, and distribute follow-up communications.
• Collect, organize, and maintain operational and project data to support reporting and business decisions.
• Develop and update training materials, standard operating procedures, and other program resources.
• Respond to questions from internal partners, field teams, and vendors while coordinating communications and escalating issues as appropriate.
• Partner with cross-functional teams to support the successful execution of strategic initiatives and identify opportunities to improve processes and coordination.
• Support additional projects and departmental priorities as business needs evolve.

About You

• 2–4 years of experience in program coordination, project administration, operations support, or a related field.
• Experience coordinating multiple projects or priorities in a fast-paced environment.
• Healthcare, retail, or multi-site operations experience is preferred.
• Associate's degree or bachelor's degree in a related field preferred; equivalent work experience will be considered.
• Strong organizational and time management skills with exceptional attention to detail.
• Effective verbal and written communication skills with the ability to build collaborative working relationships.
• Ability to prioritize work, manage competing deadlines, and follow through on commitments.
• Strong problem-solving and analytical skills.
• Proficient with Microsoft Office Suite and project management platforms such as Smartsheet, Monday.com, Asana, or similar tools.
• Demonstrates adaptability, initiative, and a customer-focused approach while supporting cross-functional teams.

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.