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Business Operations Manager Jobs in Sumner, WA (NOW HIRING)

Shimmick

Operations Business Manager

Seattle, WA · On-site

$120K - $145K/yr

Overview Shimmick Construction is looking to hire anexperienced Operations Business Manager to support our growing company operations in the Pacific Northwest. This challenging position will provide ...

Prelim

Business Operations Lead

Seattle, WA · Remote

$240K - $260K/yr

As our first Business Operations hire, you'll build the operational infrastructure Prelim runs on ... Our technical account management team. Our two TAMs report to you. You'll hold regular 1:1s, track ...

Boeing

Business Operations Specialist

Renton, WA · On-site

$156K - $172K/yr

The Boeing Company Boeing Commercial Airplanes (BCA) is seeking an Expert Business Operations Specialist to support 737 Program Management in Renton, WA. This role will support the 737 Leadership ...

Boeing

Business Operations Specialist

Renton, WA · On-site

$126K - $140K/yr

Business Operations Specialist Company: The Boeing Company Boeing Commercial Airplanes (BCA) is ... Drive accountability for Enterprise Safety Management System (SMS) requirements across the 737 ...

McKinstry

Business Operations Analyst

Seattle, WA · On-site

$28 - $45/hr

Project Management and Process Improvement * Champion McKinstry processes and procedures to enhance ... Serve as back-up to other Business Operations teammates as needed. * Support efforts to ensure ...

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Showing results 1-20

All JobsBusiness Operations JobsBusiness Operations Manager JobsBusiness Operations Manager Jobs in Sumner, WA

Business Operations Manager information

See Sumner, WA salary details

$38.3K

$96.6K

$168.4K

How much do business operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for business operations manager in Sumner, WA is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,100.00 and $118,200.00 per year, depending on experience, location, and employer.

What does a business operations manager do?

A Business Operations Manager oversees the daily operations of a company or department to ensure efficiency and effectiveness. They are responsible for streamlining processes, managing budgets, implementing policies, and coordinating across various teams. Their goal is to improve productivity, support strategic initiatives, and help the organization achieve its long-term objectives. Business Operations Managers often work closely with senior leadership to identify areas for improvement and drive operational excellence.

What are the key skills and qualifications needed to thrive as a business operations manager?

To thrive as a Business Operations Manager, you need strong analytical, organizational, and leadership skills, often supported by a bachelor's degree in business administration or a related field. Familiarity with project management software, ERP systems, and data analysis tools is commonly required. Excellent communication, problem-solving, and adaptability help you effectively manage teams and drive operational improvements. These skills ensure efficient business processes, informed decision-making, and successful achievement of organizational goals.

What is the difference between Business Operations Manager vs Business Analyst?

AspectBusiness Operations ManagerBusiness Analyst
Required CredentialsBachelor's degree in Business, Management, or related field; often some experience in operationsBachelor's degree in Business, Finance, or related field; certifications like CBAP are common
Work EnvironmentOversees daily operations, manages teams, and implements processes within organizationsAnalyzes business needs, gathers requirements, and recommends solutions to improve processes
Employer & Industry UsageUsed across industries like retail, finance, and tech for operational oversightCommon in consulting, finance, and IT sectors for project and process analysis

The Business Operations Manager focuses on managing and optimizing overall business processes and teams, while the Business Analyst concentrates on analyzing data and requirements to recommend improvements. Both roles require strong communication and analytical skills but serve different functions within an organization.

How does a business operations manager typically collaborate with other departments to drive organizational efficiency?

Business Operations Managers work closely with teams across departments such as finance, human resources, and IT to streamline processes and ensure operational alignment with strategic goals. They often facilitate cross-functional meetings, analyze workflows, and implement process improvements based on feedback from various stakeholders. This role requires strong communication skills and the ability to build relationships, as Managers must balance the needs of different teams while optimizing overall organizational performance. Successful collaboration often leads to smoother project execution, cost savings, and enhanced productivity.
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Business Operations Manager jobs near you
Infographic showing various Business Operations Manager job openings in Sumner, WA as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.

Business Operations Manager | Seattle

Grid

Seattle, WA

$80K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

Job description

About us
Today's financial system is built to favor those with money. Grid's mission is to level that playing field by building financial products that help users better manage their financial future. The Grid app lets users access cash, build credit, spend money, optimize their taxes, and lots, lots more.
 
Grid is a fast-growing team that's deeply passionate about making a difference in the lives of millions. We're solving huge problems and believe that every team member has a big role to play. Come join our growing team in our Seattle office!
 
The role

We're looking for a Head of Customer Experience & AI Operations to build the future of customer support at Grid.

Your mission is to leverage AI, automation, data, and operational excellence to create a customer experience that feels fast, personal, and magical-while allowing a lean team to support millions of users. You'll design AI-powered workflows, build customer-facing agents, identify opportunities for automation, and partner closely with product and engineering teams to eliminate customer pain points at their source.

You'll also lead a team of customer support specialists who handle issues that still require human judgment and empathy.

 
The team
We're focused on serving our users and building a robust product above all else. To this end, Grid's team members experience high levels of autonomy and ownership, and as a company we value curiosity, learning and growth.
What you'll do
Build the AI Support Organization
  • Design and deploy AI-powered support workflows across chat, email, and self-service channels
  • Evaluate and implement new AI tools, agents, copilots, and automation platforms
  • Continuously increase automation rates while maintaining customer satisfaction
Own Customer Experience Metrics
  • Drive improvements across CSAT, response times, resolution times, automation rates, and customer retention
  • Build dashboards and reporting to identify opportunities for improvement
Lead Escalations and Operations
  • Manage a team of customer experience specialists handling complex customer issues
  • Establish escalation processes and quality standards
  • Ensure customers receive fast, empathetic, and accurate support
Be the Voice of the Customer
  • Identify recurring pain points and partner with Product and Engineering to fix root causes
  • Translate customer feedback into actionable product improvements
  • Build systems that proactively detect customer issues before they become support tickets
Build Internal Tools
  • Use AI and no-code/low-code tools to improve team productivity
  • Create workflows, automations, dashboards, and operational tooling
What we're looking for:
Customer Experience Leadership
  • 3+ years management experience in customer support, operations, trust & safety, or customer experience teams
  • Track record of improving customer satisfaction while scaling operations
AI and Systems Mindset
  • Deep curiosity about AI and automation
  • Experience implementing AI tools, chatbots, workflow automation, or operational systems
  • Ability to identify repetitive work and automate it
Analytical Thinking
  • Comfortable working with data and metrics
  • Experience using SQL, spreadsheets, BI tools, or similar analytical platforms
  • Ability to diagnose operational bottlenecks and measure improvements
Builder Mentality
  • Self-starter who thrives in ambiguity
  • Excited to build systems from scratch
  • High ownership and bias toward action
Customer Obsession
  • Strong empathy for customers
  • Excellent written communication skills
  • Ability to balance automation with human judgment
$80,000 - $130,000 a year
 
Competitive equity package 
 
Benefits 
  • Medical / Dental / Vision
  • 401k
  • Life insurance 
 
Salary range 
  • $80,000 - $130,000 per year
Why This Role Is Different

Most companies are asking how AI can help their support teams. At Grid, we're asking a bigger question:

What would customer support look like if you built it from scratch in the AI era?

You'll have the opportunity to answer that question for more than a million users and help define how customer experience operates at Grid for years to come.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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