Business Operations Manager Jobs in Hanover, NH (NOW HIRING)

USNH Employees should apply within Workday through the Jobs Hub app

Under the direction of the Director of Facilities - Administration & Campus Business Services, this position serves as an Assistant within Facilities Operations. This role reports directly to the Director and will assist with the oversight of work, order prioritization, resource allocation, and service delivery.

The Facilities Operations Assistant will assist with the facilitation of daily maintenance operations, business services, financial processes, and customer service delivery for the Facilities Department. This role provides assistance with coordinating maintenance services, managing business operations infrastructure, supporting financial and procurement activities. The position serves as an administrative support liaison between Facilities, campus departments, and external partners. This position will participate in on-call responsibilities as needed.

Duties/Responsibilities:

Operational Leadership & Work Control Management (35%)

• Assist with managing daily campus maintenance and Facilities business operations processes, including coordination of service delivery and operational workflows.

• Assist with scheduling and dispatching of both licensed, contracted, and in-house trade-related services based on preventive and routine maintenance schedules.

• Monitor and assist with managing work order processes, including status tracking, prioritization, and resolution of service issues.

• Assist with resolving complex operational issues and respond to inquiries related to work orders, scheduling, and service delivery.

• Assist with coordinating campus-wide communication and coordination related to service disruptions, emergencies, and scheduled shutdowns.

• Participate in after-hours on-call rotation and assist with emergency response activities as needed.

Administrative & Business Operations Management (35%)

• Assist with department-specific business operations, including FOAPAL documentation, internal billing processes, policy interpretation, and inventory reporting.

• Assist with monitoring procurement processes using U-Shop, including purchase tracking, change requests, and vendor coordination with USNH Procurement.

• Assist with managing invoice processing, documentation, and reconciliation using departmental systems and CMMS.

• Maintain accurate records, documentation, and compliance across administrative and operational functions.

Financial Management, Contracts & Resource Oversight (30%)

• Assist with the administration of maintenance and service contracts, including tracking, compliance, and performance monitoring.

• Partner with procurement and department leadership to coordinate vendor payments and manage financial aspects of contracts.

• Provide analysis and reporting on service contracts, expenditures, and operational financial metrics.

• Assist with supporting budgeting processes, financial tracking, and resource allocation aligned with Facilities strategic plans.

• Other Duties as assigned

Requirements:

Minimum Acceptable Education & Experience:

• High School Diploma and 5+ years of progressive leadership experience overseeing cross-functional operations and service delivery.

• Demonstrated ability to manage multiple complex projects simultaneously.

• Experience in business operations and financial processes

• Minimum of 3-5 years of supervisory experience in an operational or facilities environment

Required Licenses & Certifications:

• Must possess a valid driver's license.

Knowledge, Skills & Abilities:

• Proficiency in Microsoft Outlook and business applications (e.g., Word, Excel, Teams), with demonstrated ability to manage communications, scheduling, and operational workflows in a fast-paced environment.

• Able to multitask and organize workload for effective implementation.

• Effective analytical and problem-resolution skills.

• Effective independent judgement and decision-making ability.

• Serve as a positive team member.

• Customer service and results-driven

Preferred Qualifications:

• Bachelor's degree or Associate Degree with 5+ years of experience

• Certification in First Aid, CPR, and AED, and provide emergency medical treatment.

• APA (Association of Physical Plant Administrators) Membership and/or certification preferred

Applicant Instructions:

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

• Resume/CV

Compensation Pay Range:

$30/hour

Plymouth State University offers high-quality baccalaureate, graduate, and doctoral degree programs. Through research and innovative community partnerships, the University contributes to the economic, social, cultural, and environmental development of the North Country and Lakes Region of New Hampshire and beyond.

Plymouth State University (PSU) is transforming the campus to create a first-of-its-kind university holistically organized around integrated clusters. Our goal is to provide a dynamic interdisciplinary and innovative learning environment. Students, faculty, staff, and community will connect to solve real-world challenges that will benefit people and organizations at all levels. We are a residential and comprehensive university with a warm and engaged learning community focused on teaching excellence and regional engagement. The University is located in the heart of the Lakes Region and White Mountains of New Hampshire and serves approximately 4,300 undergraduate and more than 2,000 graduate students.

Surrounded by lakes and mountains, PSU's 170-acre campus provides students with an outstanding natural laboratory for learning and an ideal setting for outdoor recreation. PSU has consistently earned national recognition for its commitment to community service, environmental sustainability, academic excellence, and employee wellness.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

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