Business Development Program Manager Jobs in Buffalo, NY

Description
Kenworth Northeast is an independently owned truck dealership supplying the northeast region with The World's Best® heavy and medium duty trucks and parts. For more than a decade, Kenworth Northeast has operated Full-Service Dealerships providing best-in-class service and parts to the World's Best customers. We are entering an exciting period of growth and we are looking for people who share our passion for excellence and our vision for the future.
We are currently looking for a Business Development Executive for our New York Region. This position could be based out of our Buffalo, Rochester, Syracuse, Elmira or Albany Branch. The salary for this position will be between $90,000 - $150,000 per year based on experience.
This position is responsible for facilitating strategic business development activities throughout all company departments including Truck Sales, Parts, and Service. The position serves as a liaison between customers, operational leadership, OEM partners, vendors, and internal stakeholders to identify, develop, and execute growth opportunities throughout the assigned territory.
Responsibilities include strategic account development, national account management, municipal and state bid opportunities, customer engagement initiatives, cross-regional account coordination, market development activities, and customer advocacy. This position serves as a catalyst for growth by aligning resources across the organization, creating opportunities for all business units, and ensuring a consistent customer experience throughout the Kenworth Northeast network.
This position also serves as a key representative of the dealership within the market and is expected to maintain strong relationships with customers, industry organizations, OEM partners, and community stakeholders.
Position Responsibilities
• Strategically develop business opportunities throughout the region across all company departments including Truck Sales, Parts, and Service.
• Develop and maintain relationships with strategic, fleet, municipal, national account, and enterprise customers.
• Identify, develop, and maintain a robust pipeline of business opportunities supporting overall company growth objectives.
• Coordinate customer engagement activities including customer appreciation events, educational seminars, training opportunities, trade shows, and networking events.
• Establish and maintain relationships with representatives within PACCAR, Kenworth, Cummins, and other vendor partners necessary to enhance solutions for potential and existing customers.
• Identify and pursue municipal, state, cooperative purchasing, and government bid opportunities.
• Coordinate and support proposal development and bid submission activities.
• Initiate direct customer engagement activities with strategic, complex, and high-value accounts.
• Effectively work with operational leadership to ensure customers receive the highest level of support and service throughout the organization.
• Participate in customer visits, joint sales calls, and strategic account reviews alongside branch leadership and departmental management teams.
• Serve as the primary coordinator for strategic customers operating across multiple locations, regions, or states.
• Collaborate with branch leadership and department managers to ensure consistent execution, communication, and customer experience throughout the organization.
• Identify performance gaps, service inconsistencies, and growth opportunities within multi-location accounts and assist in developing corrective action plans.
• Facilitate collaboration between locations to share best practices and improve strategic account performance.
• Champion a "One Kenworth Northeast" approach that prioritizes enterprise customer success above individual branch interests.
• Partner with the Vice Presidents of Service, Parts, and Truck Sales to develop and execute regional growth initiatives.
• Lead the planning and coordination of customer sales blitzes, conquest campaigns, and market penetration initiatives.
• Identify target accounts, industries, and geographic opportunities for focused business development efforts.
• Coordinate OEM participation and support for customer-facing initiatives and strategic growth opportunities.
• Ensure all customer engagement activities support the promotion and growth of Truck Sales, Parts, and Service business units.
How Success Is Measured
We measure impact by the successful ability to:
• Position branches to achieve strong profitable growth as defined by the company.
• Develop and maintain a healthy pipeline of strategic opportunities throughout the assigned territory.
• Increase strategic account penetration and customer retention.
• Improve cross-regional performance and consistency among multi-location customer accounts.
• Successfully identify and convert conquest opportunities.
• Increase participation and effectiveness of customer engagement activities and sales blitz initiatives.
• Expand municipal, state, and cooperative purchasing opportunities.
• Create measurable growth opportunities across Truck Sales, Parts, and Service.
• Strengthen relationships with OEM partners, vendors, and strategic customers.
• Support achievement of company sales, gross profit, and market share objectives.
Special Skills, Education and Certifications
• Minimum of 5 years proven business development, account management, sales management, dealership operations, or equivalent industry experience.
• Proven success developing strategic customer relationships and business growth opportunities.
• Minimum of 10 years comprehensive truck, transportation, fleet, or equivalent industry experience preferred.
• Strong knowledge of heavy and medium-duty truck sales, parts, and service operations.
• Experience with municipal, state, cooperative purchasing, and government bid opportunities preferred.
• Bachelor's Degree in Business or related field preferred.