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Buff Care Specialist - Supervisor

About Us-

“Buff City Soap is a fast-growing national retail franchise which is revolutionizing personal care with delightfully scented products that are handcrafted daily in-store. We are proud to provide plant-based alternatives free of harsh chemicals, detergents, and animal fats. Our gentle formulas are carefully designed to leave your skin, clothes, and home smelling and feeling wonderful!”

Buff City Soap is more than just soap—we also carry body and bath products along with household essentials like laundry soap, dryer balls, wax melts, and more. With over 30 scents to choose from and endless customization options, we ensure each guest will find products and scents they will love.

Each and every guest enjoys a fun and tailored shopping experience when they visit Buff City Soap. Whether they are customizing their Laundry Soap scent, watching our team whip up some Body Butter, or enjoying an in-store Bath Bomb party, we make sure each guest is attended to with excellent guest service.

Are you creative, friendly, and interested in connecting with your community? Join our team! Our Buff Care Specialists thrive in a creative and engaging team environment and are passionate about providing exceptional service. You will gain hands-on experience in retail operations and customer service, and you will also learn the art of hand crafting our skin and household products.

As part of our team, you will have a unique opportunity to understand the fundamentals of small business, and a chance to develop professional and leadership skills. Our “lead-by-example” platform accelerates learning, personal growth, and paves the way for future entrepreneurial success!”

Job Summary-

As a new Buff Care Specialist, your primary role is to provide exceptional guest services to achieve our mission to “delight our guests and communities we serve with our uniquely scented handmade plant-based self-care products, educating them through an unforgettable retail experience.”

We will teach you how to make our custom products on-site through our proven Buff City Soap production processes. You will learn about each of our products so you can readily share knowledge of these benefits to each guest and tailor to their specific personal care and household needs.

You will learn how to serve our guests through our “lead by example” approach; Our managers and supervisors will train you to succeed in your role and offer continual coaching and mentoring so you can develop your professional and entrepreneurial skillset.

You will also become engaged with your community to expand the brand via in-store guest sales, parties, pop-up markets, and charity events.

As you gain experience as a Buff Care Specialist, you will be expected to lead by example and help new team members succeed.

Key Job Responsibilities-

Sales and Guest Service

- Cheerfully welcome guests and proactively determine/satisfy needs

- Become an expert in the products that are made at the store and be able to make recommendations based on key benefits/solutions for Guests

- Facilitate in-store bath bomb parties for kids and adults (groups of 4-20)

- Participate in off-site Community Pop-Up Markets and Charity events

Production and Inventory

- Assist in the efficient production and packaging of products to quality standards

- Help create customized local market themed products

- Follow a recipe without deviating, and follow all safety guidelines for working with lye, raw materials, and equipment

- Assist in monthly store inventory counting process

- Maintain attractive product presentations and store and restroom cleanliness

Team and Administrative

- Open/Close store

- Assist in the management of the day-to-day operations

-Work cohesively with the store team in an upbeat and fast-paced fun environment

- Process POS transactions, gift wrapping and returns

- Encourage guests to participate in our Buff Rewards Program

- Maintain an immaculately clean and organized workplace

Qualifications-

- Must be 18 years or older

- 1+ year prior supervisor experience necessary, prior retail experience is desirable

- High energy, creative, and engaging personality

- Effective communication skills

- Desire to learn new skills

- Ability to multitask, prioritize, and manage time effectively

- Ability to lift 50+ lbs. bags, and handle movement of 55-gallon drums of raw materials

- Ability to climb ladders

- Reliable transportation and willingness to attend shifts offsite, potentially outside, rain or shine in high traffic / mass public events.

- Bilingual skill is a plus

Salary and Benefits-

Salary: Up to $16.00 per hour

Work location: In store and in community

Benefits:

- Quarterly Incentive sales/performance bonus opportunities

- Employee discount

- Flexible schedule

- Opportunities for personal and professional growth