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Higher Ground IHS

Agency Broker

Albany, NY · On-site

$23/hr

Agency Broker / Self-Direction Broker Location: Albany, NY & Surrounding Capital Region Areas Hybrid/Community-Based Position Employment Type: Full-Time / Part-Time Available About Higher Ground IHS ...

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How much do broker agency jobs pay per year?

As of Jul 14, 2026, the average yearly pay for broker agency in the United States is $66,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a broker agency?

A broker agency is a business or organization that acts as an intermediary between clients and service providers, such as insurance companies, real estate firms, or financial institutions. Broker agencies help clients find the best products or services to suit their needs by comparing options from multiple providers. They offer expert advice, assist with paperwork, and often negotiate terms on behalf of their clients. Broker agencies typically earn commissions or fees for their services, and their expertise can save clients time and money.

How does a Broker Agency professional typically collaborate with insurance carriers and clients on a daily basis?

A Broker Agency professional acts as an intermediary between clients seeking insurance and the carriers providing coverage. On a daily basis, you'll communicate with clients to assess their insurance needs, gather documentation, and explain policy options. Simultaneously, you'll negotiate with carriers to secure competitive rates and tailored coverage solutions. This role requires strong relationship-building skills, as you’ll regularly coordinate between both parties to ensure client satisfaction and compliance with industry regulations.

What is the difference between Broker Agency vs Insurance Agent?

AspectBroker AgencyInsurance Agent
CredentialsLicenses vary by state, often requiring broker-specific licensesLicensed to sell insurance products, often with a state-specific license
Work EnvironmentOperates independently or within agencies, representing multiple insurersTypically employed by a single insurer or agency, representing one company
Employer & Industry UsageUsed by agencies that sell multiple insurance products from various providersUsed by agents selling policies for specific insurance companies

In summary, a Broker Agency generally operates independently, offering a variety of insurance options from multiple providers, while an Insurance Agent usually works for a single insurer, focusing on selling that company's policies. Both roles require licensing, but their work environments and employer relationships differ significantly.

What are the key skills and qualifications needed to thrive as a Broker Agency professional, and why are they important?

To thrive as a Broker Agency professional, you need a solid understanding of market analysis, sales strategies, and regulatory compliance, often supported by a relevant degree and required licensure. Familiarity with customer relationship management (CRM) systems, industry-specific software, and financial analysis tools is typically essential. Strong negotiation, interpersonal communication, and problem-solving skills help you build trust and close deals with clients. These skills ensure effective client representation, regulatory adherence, and successful transactions in a competitive market.
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Broker Agency jobs near you
Infographic showing various Broker Agency job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 11% Part Time, and 16% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $66,677 per year, or $32.1 per hour.

Agency Broker

Higher Ground IHS

Albany, NY • On-site

$23/hr

Full-time

Dental, PTO

Re-posted 23 days ago

Job description

Benefits:
  • Competitive salary
  • Dental insurance
  • Paid time off
  • Wellness resources

Higher Ground Integrated Human Services (IHS), Inc.
Position Title:
Agency Broker / Self-Direction Broker

Location:
Albany, NY & Surrounding Capital Region Areas
Hybrid/Community-Based Position
Employment Type:
Full-Time / Part-Time Available
About Higher Ground IHS
Higher Ground Integrated Human Services (IHS), Inc. is a person-centered organization dedicated to empowering individuals with developmental disabilities and their families through innovative and community-focused services. We are committed to helping individuals achieve independence, inclusion, and meaningful life goals through quality support services.
Position Summary
Higher Ground IHS is seeking a knowledgeable, organized, and compassionate Agency Broker to support individuals enrolled in New York State OPWDD Self-Direction services. The Agency Broker will assist individuals and families with developing, implementing, and maintaining Self-Direction budgets and services while ensuring compliance with OPWDD regulations and person-centered planning principles.
This role requires strong communication skills, attention to detail, advocacy, and the ability to work collaboratively with families, care managers, Fiscal Intermediaries, and community providers.
Key Responsibilities
  • Assist individuals and families in understanding OPWDD Self-Direction services and options
  • Develop and maintain person-centered Self-Direction budgets
  • Support completion and submission of Self-Direction documentation
  • Assist with staffing plans, community supports, and individualized goals
  • Coordinate with Care Managers, Fiscal Intermediaries, brokers, and providers
  • Monitor budget utilization and service implementation
  • Ensure ongoing compliance with OPWDD guidelines and timelines
  • Maintain accurate and timely documentation and case notes
  • Support participants with community integration and resource navigation
  • Attend Life Plan meetings and interdisciplinary team meetings as needed
  • Educate families regarding Self-Direction rules, flexibility, and responsibilities
Qualifications
Preferred:
  • Experience working with OPWDD Self-Direction services
  • Knowledge of OPWDD regulations and Medicaid Waiver services
  • Experience with person-centered planning
  • Strong organizational and communication skills
  • Ability to manage multiple cases and deadlines
  • Proficiency in Microsoft Office and electronic documentation systems
Minimum Requirements:
  • High School Diploma or GED required
  • Associates or Bachelors degree in Human Services, Social Work, Psychology, or related field preferred
  • Valid NYS Drivers License and reliable transportation
  • Ability to travel locally within the Capital Region
  • Background check and required clearances
Preferred Experience
  • Support Broker or Brokerage experience
  • FI or Care Coordination experience
  • OPWDD service documentation
  • Community habilitation or employment services
  • Family support advocacy
Compensation & Benefits
  • Competitive pay based on experience
  • Flexible scheduling opportunities
  • Professional development and training
  • Supportive team environment
  • Opportunity for growth within the organization
Why Join Higher Ground?
At Higher Ground, we believe in empowering both the individuals we support and the staff who make the work possible. Join a mission-driven team focused on innovation, advocacy, and meaningful community impact.