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Broadworks Jobs (NOW HIRING)

Clearspan LLC

Clearspan Customer Operations Manager

Plano, TX · On-site

$125K/yr

... BroadWorks (BroadSoft) or similar administration or support · Experience with Clearspan's OpEasy platform or ability to become proficient quickly · CRM, Microsoft 365, Teams, Excel, ticketing ...

New

Cspire_telapex

CX Specialist I, VoIP

Ridgeland, MS

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

Cspire_telapex

CX Specialist I, VoIP

Birmingham, AL

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

C Spire

CX Specialist I, VoIP

Ridgeland, MS · On-site

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

C Spire

CX Specialist I, VoIP

Mobile, AL

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

C Spire

CX Specialist I, VoIP

Ridgeland, MS

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

Charter Global

Voice Engineer

Atlanta, GA · On-site

Advanced SIP based feature server experience on the BroadWorks platform; Session Boarder Controller (SBC) experience with special attention on Acme Packet product line. This would include security ...

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How much do broadworks jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for broadworks in the United States is $72.38, according to ZipRecruiter salary data. Most workers in this role earn between $67.31 and $77.88 per hour, depending on experience, location, and employer.

What is a Broadworks?

A Broadworks job typically involves working with BroadWorks, a cloud-based communications platform developed by BroadSoft (now part of Cisco). Professionals in this role manage, configure, and troubleshoot VoIP, SIP, and unified communications services for businesses and service providers. Responsibilities may include deploying and maintaining BroadWorks applications, integrating third-party services, and ensuring system reliability. Strong expertise in networking, telecom protocols, and platform administration is often required.

What does a Broadworks do?

Professionals working with BroadWorks are typically responsible for the configuration, maintenance, and troubleshooting of enterprise VoIP and unified communications platforms. Daily tasks often include monitoring system health, managing user accounts, resolving service tickets, and implementing updates or patches. You may also collaborate with network engineers, technical support teams, and end users to ensure seamless communication services. Work often involves both independent problem-solving and active participation in cross-functional projects, providing continual learning and growth opportunities.

What are the key skills and qualifications needed to thrive in the Broadworks position?

To thrive in a BroadWorks role, you need a solid background in VoIP technologies, SIP protocol, and telephony system administration, often supported by relevant IT or telecommunications certifications such as CCNA or MetaSwitch certifications. Experience using BroadWorks application servers, session border controllers, and network monitoring tools is highly valuable. Strong analytical skills, clear communication, and customer service orientation are essential soft skills for troubleshooting and supporting clients. These abilities ensure high-quality service delivery, effective system maintenance, and reliable support in a demanding telecommunications environment.

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What states have the most Broadworks jobs?

States with the most job openings for Broadworks jobs include:

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Broadworks jobs near you
Infographic showing various Broadworks job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $150,559 per year, or $72.4 per hour.

Clearspan Customer Operations Manager

Clearspan LLC

Plano, TX • On-site

$125K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Clearspan Customer Operations Manager (COM) 
Reports To: Director, Core Networks
Location: Plano, Texas
Classification: Full-Time, Exempt
Position Summary
The Customer Operations Manager serves as the primary operational relationship manager for assigned customers. The COM acts as a trusted advisor, customer advocate, and cross-functional coordinator, ensuring customers realize maximum value from Clearspan services while maintaining high service quality, adoption, and satisfaction.
Key Responsibilities
·       Own the operational health of assigned customer accounts.
·       Lead recurring operational and executive customer meetings.
·       Coordinate incidents, escalations, upgrades, and change management.
·       Deliver operational reporting, utilization analysis, and recommendations.
·       Partner with Operations, Engineering, Service Delivery, Sales Engineering, Product Management, and Finance.
·       Advocate for customer requirements and continuous service improvement.
Technical Knowledge & Software Platforms:
Required Knowledge
·       UCaaS and hosted voice concepts
·       VoIP, SIP, QoS, E911, number provisioning
·       Incident management and change management
·       Customer success methodologies
Preferred Experience
·       Cisco BroadWorks (BroadSoft) or similar administration or support
·       Experience with Clearspan's OpEasy platform or ability to become proficient quickly
·       CRM, Microsoft 365, Teams, Excel, ticketing systems (ServiceNow, Remedy, Jira or equivalent)
Operational Cadence:

Daily
·       Review tickets, monitor escalations, coordinate with NOC/Engineering, communicate customer status, update action items.
Weekly
·       Conduct customer meetings, review KPIs and risks, coordinate ongoing projects.
Monthly
·       Provide reporting, customer health reviews, billing review, service adoption analysis.
Quarterly
·       Lead Quarterly Business Reviews (QBRs), review roadmap items, and develop improvement plans.
Performance Expectations
·       Maintain high customer satisfaction and retention.
·       Complete recurring operational reviews and QBRs.
·       Drive adoption of Clearspan services and features.
·       Provide proactive risk identification and mitigation.
·       Communicate effectively during major incidents.
Competency Matrix
 | Competency | Expectation
 | Customer Success | Executive communication, relationship management, customer advocacy
 | Operational Excellence | Escalation management, reporting, analytics, continuous improvement
 | Technical | OpEasy, Cisco BroadWorks, UCaaS, SIP/VoIP knowledge
 | Leadership | Cross-functional collaboration, ownership, accountability
Qualifications
·       Bachelor's degree or equivalent experience.
·       3–7 years in Customer Success, Technical Account Management, Service Delivery, or telecommunications.
·       Excellent written and verbal communication.
 
What We Offer: 
·       Competitive base salary and performance-based bonus 
·       Comprehensive health, dental, and vision insurance 
·       401(k) plan with company match 
·       Flexible work options 
Clearspan is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Clearspan not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
 
This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Acknowledgement
This document describes the general nature of the position and is not intended to be an exhaustive list of all responsibilities.