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Cspire_telapex

CX Specialist I, VoIP

Birmingham, AL · On-site

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

Cspire_telapex

CX Specialist I, VoIP

Ridgeland, MS

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

C Spire

CX Specialist I, VoIP

Ridgeland, MS · On-site

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

C Spire

CX Specialist I, VoIP

Ridgeland, MS

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

C Spire

CX Specialist I, VoIP

Mobile, AL

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

C Spire

CX Specialist I, VoIP

Birmingham, AL

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills ...

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How much do broadworks jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for broadworks in the United States is $72.38, according to ZipRecruiter salary data. Most workers in this role earn between $67.31 and $77.88 per hour, depending on experience, location, and employer.

What is a Broadworks job?

A Broadworks job typically involves working with BroadWorks, a cloud-based communications platform developed by BroadSoft (now part of Cisco). Professionals in this role manage, configure, and troubleshoot VoIP, SIP, and unified communications services for businesses and service providers. Responsibilities may include deploying and maintaining BroadWorks applications, integrating third-party services, and ensuring system reliability. Strong expertise in networking, telecom protocols, and platform administration is often required.

What are the key skills and qualifications needed to thrive in the Broadworks position, and why are they important?

To thrive in a BroadWorks role, you need a solid background in VoIP technologies, SIP protocol, and telephony system administration, often supported by relevant IT or telecommunications certifications such as CCNA or MetaSwitch certifications. Experience using BroadWorks application servers, session border controllers, and network monitoring tools is highly valuable. Strong analytical skills, clear communication, and customer service orientation are essential soft skills for troubleshooting and supporting clients. These abilities ensure high-quality service delivery, effective system maintenance, and reliable support in a demanding telecommunications environment.

What are some typical daily tasks and responsibilities for someone working with BroadWorks?

Professionals working with BroadWorks are typically responsible for the configuration, maintenance, and troubleshooting of enterprise VoIP and unified communications platforms. Daily tasks often include monitoring system health, managing user accounts, resolving service tickets, and implementing updates or patches. You may also collaborate with network engineers, technical support teams, and end users to ensure seamless communication services. Work often involves both independent problem-solving and active participation in cross-functional projects, providing continual learning and growth opportunities.

More about Broadworks jobs
What are the most commonly searched types of Broadworks jobs? The most popular types of Broadworks jobs are:
What states have the most Broadworks jobs? States with the most job openings for Broadworks jobs include:
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Broadworks jobs near you
Infographic showing various Broadworks job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $150,559 per year, or $72.4 per hour.

CX Specialist I, VoIP

Cspire_telapex

Birmingham, AL • On-site

Full-time

Medical, Retirement

Posted 14 days ago

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.
The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills, excellent documentation, and a commitment to delivering high-quality support. Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems
Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior
Document support tickets completely, maintaining thorough troubleshooting records
Follow up with customers to ensure issue resolution and satisfaction
Identify trends and recurring problem patterns, proposing solutions or service improvements
Collaborate with cross-functional teams, including Tier 3 engineers and vendors, to resolve escalated issues
Stay current on VoIP technologies, emerging trends, and best practices to enhance diagnostic capabilities
Perform additional duties as assigned

This position is an exceptional introduction to VoIP engineering and customer-focused technical operations, offering room to grow into advanced engineering, networking, or leadership roles. From Customer Experience Specialist, VoIP you will have a perfect springboard into all areas of C Spire and develop robust career skills

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Customer Experience team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

For Specialist I, we require:

At least two years of customer service experience
Strong understanding of networking principles and protocols related to VoIP systems
Strong documentation skills and attention to detail
Ability to identify and analyze trends in recurring VoIP issues
Exceptional troubleshooting and problem-solving skills
Strong communication skills and customer service mindset

We will give special consideration to candidates who have:

Experience using diagnostic tools such as Wireshark
Experience supporting UCaaS, CPaaS, or SIP trunking environments

Associate's degree in networking, computer technology, or CCNA (preferred)
Previous work in telecom, managed services, or enterprise VoIP support
Advanced troubleshooting experience across routers, switches, firewalls, DHCP, DECT, SIP-to-analog hardware, or VoIP QoS

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.

For our full-time employees we offer:
Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
401k Match
Tuition Assistance Programs
Complimentary Wireless Service & Device*
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities

Physical Requirements / Working Conditions

Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

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