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Flexible Broadworks information

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$22

$37

$60

How much do flexible broadworks jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for flexible broadworks in the United States is $37.97, according to ZipRecruiter salary data. Most workers in this role earn between $31.97 and $41.83 per hour, depending on experience, location, and employer.

What is the difference between Flexible Broadworks vs VoIP Support Specialist?

AspectFlexible BroadworksVoIP Support Specialist
Required CredentialsNetworking certifications, Broadworks experienceVoIP certifications, network troubleshooting skills
Work EnvironmentTelecommunications industry, technical support rolesIT and telecom sectors, customer support and troubleshooting
Employer & Industry UsageTelecom providers, network service companiesVoIP service providers, telecom firms

Flexible Broadworks and VoIP Support Specialist roles both involve telecommunications and network support, but Flexible Broadworks focuses on managing Broadworks platforms, while VoIP Support Specialists handle broader VoIP systems and customer issues. Both require technical certifications and are common in telecom environments, but their specific focus and skill sets differ.

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Flexible Broadworks jobs near you
Infographic showing various Flexible Broadworks job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $78,974 per year, or $38 per hour.

Clearspan Customer Operations Manager

Plano, TX • On-site

Clearspan LLC
51 - 200 employees
Learn more about Clearspan LLCexternal

$125K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Key responsibilities

  • Own the operational health of assigned customer accounts.

  • Lead recurring operational and executive customer meetings.

  • Coordinate incidents, escalations, upgrades, and change management.

Job description

Clearspan Customer Operations Manager (COM) 
Reports To: Director, Core Networks
Location: Plano, Texas
Classification: Full-Time, Exempt
Position Summary
The Customer Operations Manager serves as the primary operational relationship manager for assigned customers. The COM acts as a trusted advisor, customer advocate, and cross-functional coordinator, ensuring customers realize maximum value from Clearspan services while maintaining high service quality, adoption, and satisfaction.
Key Responsibilities
·       Own the operational health of assigned customer accounts.
·       Lead recurring operational and executive customer meetings.
·       Coordinate incidents, escalations, upgrades, and change management.
·       Deliver operational reporting, utilization analysis, and recommendations.
·       Partner with Operations, Engineering, Service Delivery, Sales Engineering, Product Management, and Finance.
·       Advocate for customer requirements and continuous service improvement.
Technical Knowledge & Software Platforms:
Required Knowledge
·       UCaaS and hosted voice concepts
·       VoIP, SIP, QoS, E911, number provisioning
·       Incident management and change management
·       Customer success methodologies
Preferred Experience
·       Cisco BroadWorks (BroadSoft) or similar administration or support
·       Experience with Clearspan's OpEasy platform or ability to become proficient quickly
·       CRM, Microsoft 365, Teams, Excel, ticketing systems (ServiceNow, Remedy, Jira or equivalent)
Operational Cadence:

Daily
·       Review tickets, monitor escalations, coordinate with NOC/Engineering, communicate customer status, update action items.
Weekly
·       Conduct customer meetings, review KPIs and risks, coordinate ongoing projects.
Monthly
·       Provide reporting, customer health reviews, billing review, service adoption analysis.
Quarterly
·       Lead Quarterly Business Reviews (QBRs), review roadmap items, and develop improvement plans.
Performance Expectations
·       Maintain high customer satisfaction and retention.
·       Complete recurring operational reviews and QBRs.
·       Drive adoption of Clearspan services and features.
·       Provide proactive risk identification and mitigation.
·       Communicate effectively during major incidents.
Competency Matrix
 | Competency | Expectation
 | Customer Success | Executive communication, relationship management, customer advocacy
 | Operational Excellence | Escalation management, reporting, analytics, continuous improvement
 | Technical | OpEasy, Cisco BroadWorks, UCaaS, SIP/VoIP knowledge
 | Leadership | Cross-functional collaboration, ownership, accountability
Qualifications
·       Bachelor's degree or equivalent experience.
·       3–7 years in Customer Success, Technical Account Management, Service Delivery, or telecommunications.
·       Excellent written and verbal communication.
 
What We Offer: 
·       Competitive base salary and performance-based bonus 
·       Comprehensive health, dental, and vision insurance 
·       401(k) plan with company match 
·       Flexible work options 
Clearspan is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Clearspan not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
 
This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Acknowledgement
This document describes the general nature of the position and is not intended to be an exhaustive list of all responsibilities.