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Flexible Broadworks information

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$22

$37

$60

How much do flexible broadworks jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for flexible broadworks in the United States is $37.97, according to ZipRecruiter salary data. Most workers in this role earn between $31.97 and $41.83 per hour, depending on experience, location, and employer.

What is the difference between Flexible Broadworks vs VoIP Support Specialist?

AspectFlexible BroadworksVoIP Support Specialist
Required CredentialsNetworking certifications, Broadworks experienceVoIP certifications, network troubleshooting skills
Work EnvironmentTelecommunications industry, technical support rolesIT and telecom sectors, customer support and troubleshooting
Employer & Industry UsageTelecom providers, network service companiesVoIP service providers, telecom firms

Flexible Broadworks and VoIP Support Specialist roles both involve telecommunications and network support, but Flexible Broadworks focuses on managing Broadworks platforms, while VoIP Support Specialists handle broader VoIP systems and customer issues. Both require technical certifications and are common in telecom environments, but their specific focus and skill sets differ.

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Flexible Broadworks jobs near you
Infographic showing various Flexible Broadworks job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,974 per year, or $38 per hour.

Tier 1 VoIP Engineer

STM Consulting, Inc.

Birmingham, AL • On-site

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Summary:
Our client is seeking an experienced Basic Technical Support Technician specialized in VoIP to join their team. The role involves troubleshooting VoIP issues within the Broadworks platform, Webex Calling, and basic telephony systems. The ideal candidate should possess strong networking skills, be adept at documenting tickets, following up with customers, identifying trends, and exhibiting exceptional problem-solving abilities. 
Responsibilities:

  • Provide basic technical support for VoIP-related issues within the Broadworks platform, Webex Calling, and basic telephony systems. Troubleshoot and resolve complex VoIP issues, ensuring timely and effective solutions for customers.
  • Document support tickets accurately and comprehensively, maintaining detailed records of troubleshooting steps and resolutions.
  • Engage in customer follow-up to ensure satisfaction and address any additional concerns or questions. Identify trends and patterns in VoIP issues, proactively proposing solutions or improvements to enhance service quality.
  • Collaborate with cross-functional teams to resolve escalated technical issues and contribute to continuous process improvements.
  • Stay updated with industry trends, VoIP technologies, and best practices to provide informed and efficient support.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • 1-2 years of hands-on experience in troubleshooting VoIP issues, preferably within the Broadworks platform and Webex Calling.
  • Strong understanding of networking principles and protocols related to VoIP systems.
  • Excellent documentation skills with the ability to create comprehensive reports and maintain detailed records.
  • Proven ability to analyze and identify trends in technical issues, suggesting improvements or solutions.
  • Exceptional problem-solving skills and the capability to handle complex technical challenges efficiently.
  • CCNA or similar certifications in networking are preferred.

STM Consulting, Inc is a fully owned subsidiary of Spectrum Talent Management

STM Consulting, Inc. provides comprehensive Professional Services and IT Outsourced services across North America, Canada, Mexico, UK, Middle East and India.  The solutions we offer include Flexible Staffing, Managed Services, Contingent Recruitment, Contract Staffing, Executive Search, Global Recruitment, IT Staff Augmentation, On-boarding and Payroll.

Since our inception in 2008, we have grown tremendously and have been on the path of constant growth and enrichment. With a specialization in various domains of the recruitment industry, we cater to the staffing and recruitment needs of firms on a global scale. Owing to our substantial talent pool and a deep understanding of the recruitment industry, we have made significant strides in the HR market. From Payroll Management, RPO, Permanent Recruitment to Flexi Staffing, the values that we offer to our clients has developed and transformed over the years. Due to this, we are the preferred choice for most of the patrons globally.