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Brightspeed Internet Jobs (NOW HIRING)

Brightspeed

External Communications Lead

Charlotte, NC · On-site

$27K - $28K/yr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

Pickford, MI · On-site

$14.75 - $19.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Customer Service Technician

La Crosse, WI · On-site

$17 - $22.75/hr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

External Communications Lead

Charlotte, NC

$27K - $28K/yr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

External Communications Lead

Charlotte, NC · On-site

$27K - $28K/yr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Manager, Service Assurance

Charlotte, NC · Hybrid

$108K - $131K/yr

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Financial Analyst

Charlotte, NC · On-site +1

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Senior Data Scientist

Charlotte, NC · On-site +1

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Senior Data Scientist

Charlotte, NC · On-site +1

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Senior Data Scientist

Charlotte, NC · On-site +1

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

Brightspeed

Financial Analyst

Charlotte, NC · On-site

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states ...

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Brightspeed Internet information

What is Brightspeed Internet?

Brightspeed Internet is a broadband service provider that offers high-speed internet access to residential and business customers, primarily in rural and suburban areas across the United States. The company focuses on delivering reliable and affordable internet with various speed options to meet different needs. Brightspeed aims to improve connectivity in underserved communities by expanding fiber-optic networks and upgrading existing infrastructure. Customers can choose from a range of plans and may also have access to additional services such as home phone and Wi-Fi solutions.

What are the key skills and qualifications needed to thrive as a Brightspeed Internet customer service representative, and why are they important?

To thrive as a Brightspeed Internet Customer Service Representative, you need strong problem-solving abilities, knowledge of internet services, and typically a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic networking troubleshooting tools is commonly required. Excellent communication, patience, and conflict-resolution skills help you provide effective support and build customer trust. These competencies ensure efficient issue resolution and high customer satisfaction in a fast-paced telecommunications environment.

What are some common challenges faced by Brightspeed Internet customer support representatives, and how can applicants prepare for them?

Brightspeed Internet Customer Support Representatives often handle a variety of customer inquiries, including troubleshooting connectivity issues, explaining billing, and assisting with account management. A common challenge is managing high call volumes while maintaining patience and professionalism, especially when addressing frustrated customers. Applicants can prepare by developing strong communication skills, familiarizing themselves with common internet issues, and practicing stress management techniques. Additionally, being comfortable with using CRM software and multitasking between different systems is highly beneficial in this fast-paced environment.

What is the difference between Brightspeed Internet vs Network Technician?

AspectBrightspeed InternetNetwork Technician
Primary RoleProvides internet services and support to customersMaintains, installs, and troubleshoots network hardware and infrastructure
Required CredentialsHigh school diploma, technical certifications often preferredTechnical certifications (e.g., Cisco, CompTIA), relevant experience
Work EnvironmentCustomer service settings, field and officeNetwork labs, data centers, field service
Industry UsageTelecommunications, internet service providersTelecommunications, IT, networking companies

While Brightspeed Internet focuses on delivering and supporting internet services to customers, Network Technicians are responsible for installing, maintaining, and troubleshooting network hardware and infrastructure. Both roles require technical knowledge, but their daily tasks and work environments differ significantly.

How to prepare for a Brightspeed Internet job?

To prepare for a Brightspeed Internet job, review the job description carefully and ensure you meet the required skills and qualifications, such as technical knowledge or customer service experience. Familiarize yourself with the company's services and industry standards, and practice relevant skills like troubleshooting or communication. Additionally, prepare your resume to highlight relevant experience and be ready for interviews that may assess technical aptitude and problem-solving abilities.

What cities are hiring for Brightspeed Internet jobs?

Cities with the most Brightspeed Internet job openings:

What states have the most Brightspeed Internet jobs?

States with the most job openings for Brightspeed Internet jobs include:

What job categories do people searching Brightspeed Internet jobs look for?

The top searched job categories for Brightspeed Internet jobs are:

Brightspeed Internet jobs near you
Infographic showing various Brightspeed Internet job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, 26% Part Time, and 7% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

External Communications Lead

Brightspeed

Charlotte, NC • On-site

$27K - $28K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Brightspeed rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

49th of 99 rated telecommunications companies

Job description

Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
We are looking for an External Communications Lead to join our growing team! In this role, you will develop and execute public relations strategies that support Brightspeed's reputation, brand visibility, and business priorities. Reporting to the Director, Enterprise Communications, you will partner with internal leaders, external agencies, and other stakeholders to position Brightspeed for success through proactive communications, media engagement, executive visibility, and reputational risk management.
As an External Communications Lead, your duties and responsibilities will include:
  • Support the development and execution of external communications strategies aligned with company objectives, brand positioning, and business priorities
  • Build and maintain relationships with national, trade, and local media outlets to secure coverage that supports Brightspeed's communications priorities and enhances brand visibility
  • Develop and execute media relations plans, including support for national placements and localized campaigns that strengthen community engagement
  • Monitor the competitive and external landscape to identify public relations opportunities and emerging reputational risks
  • Manage day-to-day relationships with public relations agency partners to ensure alignment with company goals, deliverables, and performance expectations
  • Partner with internal teams, including Marketing, Sales, Finance, Technology, Human Resources, and other functions, to align public relations initiatives with broader business strategies
  • Support executive communications efforts, including development of messaging, press materials, talking points, and other external communications content
  • Assist in developing and maintaining crisis communications plans, messaging, and response
  • Review and coordinate external speaking engagements involving executives and subject matter experts to ensure message consistency and alignment with company priorities
  • Partner with the social media team to align corporate messaging across social channels and support content planning
  • Draft and manage press releases, media briefings, executive materials, and other public-facing communications
  • Track, analyze, and report on media coverage and public relations campaign performance, providing insights and recommendations for improvement
  • Support team members and contribute to a collaborative, high-performing communications environment

Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
  • Bachelor's degree in Communications, Journalism, Marketing, English, Public Relations, or a related field
  • 7+ years of progressive experience in public relations, corporate communications, or related functions
  • Experience developing and executing media relations and public relations strategies in a complex organization
  • Experience managing agency partners and supporting cross-functional communications initiatives
  • Strong data Analysis and data management skills
  • Strong knowledge of media relations, public relations strategy, corporate messaging, and reputation management
  • Excellent oral and written communication skills, with the ability to communicate effectively with leaders, media representatives, and internal stakeholder
  • Proficient using generative AI and related tools to draft, edit, tailor, and accelerate communications across audiences and channels, while ensuring accuracy, confidentiality, brand alignment, and appropriate human review
  • Exceptional writing and editing skills for press releases, talking points, executive messaging, and public-facing materials. Working knowledge of Associated Press Style
  • Strong strategic and critical thinking skills and ability to align public relations efforts with business priorities
  • Experience handling crisis communications and sensitive messaging situations
  • Experience coordinating messaging across multiple traditional, digital and social media channels
  • Strong project management and organizational skills
  • Experience using media monitoring, measurement, and analytics
  • Strong collaboration and relationship-building skills across internal teams and external partners
  • Ability to work independently while also contributing effectively in a team environment

BONUS POINTS FOR:
  • Experience in the telecommunications, internet service provider, cable, or related industry
  • Experience supporting executive visibility and spokesperson preparation
  • Experience with community relations or local market public relations initiatives
  • Familiarity with integrated communications planning across PR, social media, and corporate communications

#LI-SS1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
  • Brightspeed's Privacy Notice for California Residents
  • Brightspeed's Privacy Notice

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